Urang Property Management Limited Reviews 

We have found Urang Property Management to give a prompt, courteous,professional and reasonably priced service. It has been a pleasure dealing with them and knowing that everything has been attended to properly.
They have communicated throughout so that we have known everything that is happening and when and they have given us good choices of dates and equipment.

Should be called 'U-rang, but we didn't answer the phone'.

I think this company will do net damage to your nerves and your property and you should avoid at all costs. Better to have no managing agent at all. Don't expect a response to emails or phone calls, and don't trust them with your money!

Since moving into Cranmer Road we have been under the management of Urang utilities, Ruan Prestorius has been tasked to look after all our needs, he has done so in a professional manner with full information before implementing any new work or changes.
We have full confidence in his ability and support !

Negligent, money grabber that do not provide any service. we pay over 3k a year and the building, which is a new construction, is falling apart due to lack years of maintenance neglect. They continue to leave us at risk of fire as they do not maintain the fire route protected. They should be shut down, check their review on Google.

strongly recommend avoiding this property management company. As a former director on the board overseeing the development they managed, I can confidently say they are among the worst in the industry. They lack awareness of ongoing issues within the development, despite receiving numerous complaints from residents. Additionally, there is no effective framework in place for raising and tracking issues with Urang. They serve as a costly resource on the company accounts without delivering any real value.

Urang are painfully slow at fixing any issues we have in our block, and they're equally slow at responding to emails (if they bother to respond at all!) 1) On 28th April I reported issues with our door bell system to them, which meant over 100 flats could not receive visitors or parcel deliveries. We waited 7 weeks for them to fix it. 2) So far we have waited 8 weeks for them to fix internal lighting in our block (which still isn't working) 3) Our door entry system has been out of action again for 17 days in Oct / Nov. We have been through years of hell due to the cladding crisis, instead of helping us Urang is simply adding to our stress levels and as a result I would not recommend them at all.

I raised a problem with my Sky signal which had been ongoing for a considerable amount of time and had not been addressed by the previous managing agent. Urang and their contractor Aerial Services sorted out the problem in 2-weeks. I was kept informed of the progress and the contractor visited multiple times and took ownership of the situation.

Great experience. Very professional contractors who were not only very knowledgeable but also incredibly considerate of my flat.

I am the authorized representative for 23 residents who are currently in the process of removing Urang under a Section 24a application. They are overcharging residents with service charges that have increased by 300% since 2021. Urang is not transparent in their costings and they use their own suppliers. When you check the supplier accounts, the amount service charge users pay does not match the sums paid by service charge payers. It is our belief that Urang profits on every invoice charged and gets a cut of every invoice service charge payers pay for their suppliers. Urang's management fees are extortionate and have doubled since 2021.

Their Divisional Property Manager is both rude and arrogant in his emails. In my opinion, the company shows the worst in leadership.

"Mr Lodhia

You have been told the RMC will reply to you by 20th August"

Another response from the Head of Divisional Property Management on 7th October 2024, in relation to a complaint regarding no Section 20 notices provided for Qualifying Works and Qualifying Long Term Agreements:

"I WILL NOT answer questions on these points..."

Manners and courtesy are important in communicating, which sadly Mr Roberts doesn't display in his communications.

They have also failed to send a final response to my complaint, and actually,
rather than apologising, said the Ombudsman would not accept my complaint.

The 2023 accounts are now overdue, and service charge payers have paid for them

Urang has also ignored all but one Section 22 and Section 21b notices.

Urang failed to consult service charge payers on qualifying works and services and when requested to provide proof, ignored the request.

Done nothing to help us. Charging nearly £5k annually and have done nothing in over a year to rectify any issues raised. Asking for further payment suddenly. Do not use Urang or you will be out of pocket.

Urang Property Management have been responsible for our Estate since completion in 2012.
In particular the Manager Chris Lombard has provided a first class service in a responsible, professional and polite manner.
He responds to requests and deals with any issues promptly.
Chris is a good ambassador for Urang.

We change to Urang about a year ago and their service is always prompt with good quality. Recently, they provided the assistance and guidance to get the Company reinstated and was fully compliant.

Before having anything to do with Urang please think carefully, we have had a horrid time over the years with absolutely no service received for ridiculous management fees . They ignored tribunal rulings, issued duplicated invoices , changed managers on several occasions and just pointed us to the freeholder every time we challenged them . Also check that your on hand dedicated expert is actually not working remotely from South Africa! £20,000 in solicitors fees later we managed to escape only by selling to the freeholder as a group so no one was left behind . We are still owed service charge overpayments but decided to put this all behind us , be careful and think twice

Lift has been out of order for 9 months in our block and Urang is not dealing with the issue, ignoring messages from all tenants and leaseholders while we have elderly people living on the 4th floor struggling to get in and out of the building. This is an absolute nightmare. Urang is totally ignoring all messages but still chase for fees to be paid on time.

Didn’t inform me about late payment and then instructed legal proceedings leaving me with a large legal bill. Would expect better from this company!

I’m very grateful to Ezelle Hamman. The previous management did not do anything to solve problems, but since she has been in charge of the maintenance in the building, things changed. Ezelle solves problems effectively and she goes for the most permanent solution. She listens to the needs of the tenants. She takes maintenance issues seriously and takes all necessary measures to solve them. I am thankful to Ezelle for her intervention in two occasions.

To begin with, most recently, I have had a mice problem in my flat (unfortunately). The mice infestation had been affecting my ability to enjoy the flat and I had to move elsewhere temporarily. We identified the cause and saw that the problem was an old wall behind the kitchen. The whole kitchen was unstable, old, and unsafe, to be honest. Pest Control was only taking temporary measures and filling the entry points with wall filler, but the mice kept coming because the kitchen was so old and ruined. Ezelle took the matter in her own hands, and she decided to renovate the whole kitchen, which was very much in need of an improvement anyway. Given this was an emergency (I had to leave the house) she acted quickly: she called a contractor and approved the quote within days. Now I’m very happy: I have a new kitchen which looks beautiful and secured.

The second occasion in which she intervened (similarly) was in the bathroom. I had a leak both from the sink and from the toilet. The previous management would send me a guy to fix the issues temporarily. Ezelle decided to go to the root of the problem and renovated the whole bathroom. She changed both the toilet and the sink. With the occasion, she also replaced the silicone around the bathtub, and now the bathroom looks like new. I am grateful to Ezelle for her prompt intervention and for her style of problem solving. Besides, she always listens to my health concerns and ensures safety, comfort and security for everyone involved. I couldn’t be happier to have her in charge of maintenance.

The intercom in our flat has been broken for 3 months, and despite continued attempts to contact our building manager directly we have heard nothing back.

It's literally like emailing into the void - and when reaching out to Urang directly we're just told that our building manager is the only one who can resolve our issue... absolute joke

Urang Property Management were always responsive and helpful during my stay in one of their properties at 55 Cleveland Square in London. I would recommend them to aby prospective tenants.

Urang decided to charge me an extra reserve fund this year on top of the service charge and I can not see where my money is going. I contacted Urang in November 2023 regarding a hole in the wall that has never been fixed. Emailed about graffiti on the outside of the building back in August 2023 and its still there.. I have since in contact regarding a broken lift which it has been for around 6 months. How are my elderly grandparents supposed to visit? they get carried up the stairs. disgusting. The general management of Urang and communication is below poor. Where is all my money going? because the building/my floor only gets cleaned on average every month. The bin store is disgraceful, we have fly and rat infestations, parcel theft happens every week due to no CCTV and the general overgrown vegetation is making the building look disgusting.