urb-it.com Reviews 

I did not know about this delivery company prior to this order and I am very pleased with the updates/ tracking service through to delivery of my parcel from a very pleasant courier. Love the fact that the company is so eco-friendly!!

This is the second time I have had issues. The first time they said they attempted delivery twice but they did NOT! I was home on both days and nobody attempted delivery. Zara then told me my delivery was lost and it took three weeks to receive a refund.
They have now done this again - they do not leave a delivery note!
Why are zara using this company, I have never had issues before with other companies Zara have used in the past.

Terrible delivery company. They attempt to deliver twice only - with no option to modify delivery date if it doesn't suit you - and then they return it to sender if you miss it. No option to have them deliver to a collection point. I had to contact the original sender to have them attempt a third delivery, and still they did not try to deliver during the agreed timeframe.

Absolutely the worst deliver service I've ever come across.

Great courier company! Driver was lovely and made an effort to ensure parcel was delivered even when my buzzer wasn’t working! Miles better than competitors

Attempted delivery twice on completely different days to what Zara said delivery would be on. Someone would have been in on the days Zara said. Then they returned it. No option to pick it up. Didn’t try my neighbours. Customer service chat unhelpful and rude. Just what you need before Xmas when it’s presents…

The courier was extremely helpful. He really went out of his way to make sure I received my parcel, and was so polite and courteous - even on a miserable, cold and wet Monday morning. Thank you so much.

Never received my package. Got a massage about bad address (even though the address is correct, it’s been saved in ZARA app and i never had this issue before) customer service keeps on promising the re-delivery. I’ve been waiting for two weeks…

The worst delivery Company ever. Waiting 2 days for my delivery and apparrently I was not in! Really frustrating, had to go shopping because couldn’t wait for my parcel so long..

Incredible courteous service! Rating Urb-It with 5 Stars!!! So helpful and kind!

This is an incredible service. The quickest delivery ever and no pollution involved. Yay urb-it !

This company are so bad. Told them my useful information ‘leave with neighbour or by the front door’ as I wouldn’t be in. I work in the day so never will be and never had a problem when Zara used their other company’s. Both times didn’t drop off and now they have sent it back to the depot. Never had this week Zara before. Not sure why they are using this company.

They delivered my package on a different building and box name, the person didn’t even read my name on the package. I almost lost $150.

I received my order and everything it's OK

They actually take a picture at the moment of the delivery as a proof

Good and reliable Delivery services, Thanks !

never had issues with Aliexpress parcels in France when they were being delivered by the Post Office. However, ever since Urb-it took over there's been major delays, their customer service is not reliable, and I haven't had any parcels delivered to me yet. Maybe when we start claiming parcels on Aliexpress and ask for refunds, the chinese will finally understand that it was a bad decision to partner-up with such a bad logistics company like urb-it.