I haven’t received my order of a rug ordered February 6th as a gift and none of the phone numbers are working to be able to speak with someone. No response to my email either. It’s really frustrating... See more
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I should have read these reviews before placing an order last week. Emailed this company 3 times, no response. Customer service non existent I have a horrible feeling I have been scammed. Placed an... See more
This is an awful company that still hasn't amended it's shipping window. DO NOT ORDER. We ordered our rug on November 11th and they keep saying there is a lag with getting it shipped from Germany - se... See more
Ordered a quilt on a weekend and received the shipping notification first thing Monday morning. The tracking was excellent (although I did need to use google translate as my GCSE German is very rusty)... See more
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Ethnic cushions
I love the design of the cushions, which matche very well with my throw and sofa, but I was disappointed with the material as it was very delicate and fine, also the pattern is only on one side.
This is the second time that I have …
This is the second time that I have purchased a multi item order with Urbanara and they haven't disappointed. Although the lead time is quite slow, it is definitely worth the wait and the items are always of excellent quality. Delivery is consistently within the promised time and overall, excellent quality goods at a very reasonable price.
Perfection
Prompt delivery in Giverin the journey time from Germany. Excellent quality product.
Extremely efficient service
Extremely efficient service. Delivery as promised and good quality product.
No problems from ordering to delivery.
No problems from ordering to delivery.
Thank you.
Lovely silk duvet covers etc.good …
Lovely silk duvet covers etc.good quality, well made, reasonably priced and excellent service.
Exellent products and service.
So far have bought 3 different items and have found them all to be really good quality for a reasonable price.
I needed to cancel an order within one …
I needed to cancel an order within one day (Sunday) that was placed outside of working hours, and even though the order had not been confirmed, was unable to do so. Very disappointed and surprised there was no 'cooling off' period.
This is the second time I have placed …
This is the second time I have placed an order with Urbanara, which arrived very quickly, beautifully packaged, fantastic quality.
Thank you for the experience .
Urbanara stayed in touch as there was a …
Urbanara stayed in touch as there was a delay on dispatching my order and offered to either refund or change the colour. The throws are beautiful extremely pleased.
Efficient order and delivery
Efficient order and delivery - and the products are of beautiful quality - often better than expected - and if not no quibble return .
Fantastic customer service
Fantastic customer service - they didn't have enough of the items I wanted so suggested an alternative which were delivered on time. A few items were missing due to stock issues and these were dispatched as soon as stocks were replenished. Would definitely use again.
I was very pleased with my purchase …
I was very pleased with my purchase when I eventually received it. The problem was not with URBANARA but with UPS who messed me around with delivery. A member of staff at Urbanara (Marie, I think) couldn't have been more helpful. Just a shame they were let down by UPS.
First class goods and service
Great product and service
Great product, true to description. Great service and delivery. Recommended.
Very fast delivery
Very fast delivery. There was a defect in the rug so we had to return it, but everything happened super fast and conveniently: UPS picked up the faulty rug quickly and by that time the replacement rug had already been dispatched. Thank you!
Fantastic service
Fantastic service. So happy with my beautiful bed cover. Brilliant
Towels appear good quality
Towels appear good quality - not yet used or washed.
Good customer service.
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