URBANARA Reviews 

1,571
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I haven’t received my order of a rug ordered February 6th as a gift and none of the phone numbers are working to be able to speak with someone. No response to my email either. It’s really frustrating... See more

Rated 1 out of 5 stars

I should have read these reviews before placing an order last week. Emailed this company 3 times, no response. Customer service non existent I have a horrible feeling I have been scammed. Placed an... See more

Rated 1 out of 5 stars

This is an awful company that still hasn't amended it's shipping window. DO NOT ORDER. We ordered our rug on November 11th and they keep saying there is a lag with getting it shipped from Germany - se... See more

Rated 5 out of 5 stars

Ordered a quilt on a weekend and received the shipping notification first thing Monday morning. The tracking was excellent (although I did need to use google translate as my GCSE German is very rusty)... See more

1.8

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(1,571)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ethnic cushions

I love the design of the cushions, which matche very well with my throw and sofa, but I was disappointed with the material as it was very delicate and fine, also the pattern is only on one side.

May 26, 2017
Unprompted review
Rated 5 out of 5 stars

This is the second time that I have …

This is the second time that I have purchased a multi item order with Urbanara and they haven't disappointed. Although the lead time is quite slow, it is definitely worth the wait and the items are always of excellent quality. Delivery is consistently within the promised time and overall, excellent quality goods at a very reasonable price.

May 24, 2017
Unprompted review
Rated 3 out of 5 stars

I needed to cancel an order within one …

I needed to cancel an order within one day (Sunday) that was placed outside of working hours, and even though the order had not been confirmed, was unable to do so. Very disappointed and surprised there was no 'cooling off' period.

May 23, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - they didn't have enough of the items I wanted so suggested an alternative which were delivered on time. A few items were missing due to stock issues and these were dispatched as soon as stocks were replenished. Would definitely use again.

May 19, 2017
Unprompted review
Rated 3 out of 5 stars

I was very pleased with my purchase …

I was very pleased with my purchase when I eventually received it. The problem was not with URBANARA but with UPS who messed me around with delivery. A member of staff at Urbanara (Marie, I think) couldn't have been more helpful. Just a shame they were let down by UPS.

May 18, 2017
Unprompted review
Rated 4 out of 5 stars

Very fast delivery

Very fast delivery. There was a defect in the rug so we had to return it, but everything happened super fast and conveniently: UPS picked up the faulty rug quickly and by that time the replacement rug had already been dispatched. Thank you!

May 15, 2017
Unprompted review

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