urbanbubble Reviews 

477
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and positive attitude, often highlighting individuals who go above and beyond to assist. People appreciate the team's efficiency and dedication, noting that agents are friendly, knowledgeable, and make them feel welcome. Reviewers consistently mention prompt communication and quick response times, with many processes handled swiftly, making experiences smooth and stress-free. However, some people were dissatisfied with aspects of service and communication. These individuals reported issues with unanswered emails and calls, describing communication as vague or misleading, and feeling their concerns were often avoided. They also experienced slow resolution of known issues and a lack of responsibility, with problems remaining unaddressed for extended periods.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing satisfaction with the high quality,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising timely, clear communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 5 out of 5 stars

John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(477)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adeeb is nothing short of amazing!

Adeeb is nothing short of amazing!
We have let our property with Urban bubble for 18 months
He lets us know of any issues immediately, is hugely diligent on payments being made on time and is extremely helpful with sharing any necessary documents for administrative purposes. I could not recommend his services enough and is largely the reason we continue to work with Urban Bubble, thanks so much Adeeb!!!

March 3, 2025
Unprompted review
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Reply from urbanbubble

Hi Brett! Thank you for continuing to work with us and placing your trust in our team. Adeeb is extremely hardworking! We will let him know about this review! Thanks from urbanbubble

Rated 5 out of 5 stars

Quick and effecient service

Quick and effecient service. Very organised and put together. Special shout out to Louise who did my viewing. He was very kind and polite.

February 25, 2025
Unprompted review
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Reply from urbanbubble

Hi Kimberly, we are really glad your experience with us has been great thanks to Louise! Thank you from urbanbubble

Rated 5 out of 5 stars

A decent moving in experience

My move-in experience was flawless. I received fast replies throughout the process, and Louise was especially helpful.

February 28, 2025
Unprompted review
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Reply from urbanbubble

We are so glad everything went smoothly for you. We'll be sure to let Louise know about the positive review too, thanks for renting with us!

Rated 5 out of 5 stars

Massive shoutout to Adeeb for his…

Massive shoutout to Adeeb for his brilliant work. He always keep me in a loop for my rental payments. I can tell he knows how to do his job in perfect way. Many thanks Adeeb for keeping me informed. Highly recommend

February 25, 2025
Unprompted review
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Reply from urbanbubble

We are delighted that you had a positive experience with Adeeb! We'll be sure to let him know about your review, thanks from urbanbubble

Rated 5 out of 5 stars

Adeeb has been extraordinary from the…

Adeeb has been extraordinary from the start. He has been taking care of my tenants so I dont need to worry about that whatsoever. His hardwork truely appreciated, well done lad :).

February 25, 2025
Unprompted review
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Reply from urbanbubble

Hi Georgie! It's our pleasure to take care of your property. Adeeb is extremely hardworking! We will let him know about this review! Thanks from urbanbubble

Rated 5 out of 5 stars

Thank you very much to the staff

Thank you very much to the staff who helped us to get a nice apartment at the best price, especially Johanne, and Mou,Aadil

Thanks 💐💐

February 26, 2025
Unprompted review
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Reply from urbanbubble

Hi Abdallah! Thanks so much for taking the time to leave your review; we are so glad everything ran smoothly for you. We will be sure to let the team know

Rated 5 out of 5 stars

Urbanbubble Lettings

From my first meeting with Urbanbubble, Mohamed has given a great service and sound advice! Found a tenant on the second viewing just a few days after being advertised. Thank you Mohamed for a seamless process.
I have been using Urbanbubble for years and once again I am really pleased with the whole experience. Thank you

February 24, 2025
Unprompted review
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Reply from urbanbubble

We are delighted that you had a positive experience with us and have chosen to stay with us for so long! Thank you from urbanbubble.

Rated 5 out of 5 stars

Excellent service - thanks Adeen

Adeeb has been excellent. Quick to respond to questions and always keeping me informed.

February 20, 2025
Unprompted review
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Reply from urbanbubble

Hi Kelly! We are glad everything is going smoothly for you. We'll be sure to let him know, thanks from urbanbubble

Rated 5 out of 5 stars

Five Stars reviews for Adeeb!

Five Stars review for Adeeb for his amazing services. He is always top of things when it comes to collecting rent from my tenants. Highly impressed for his extraordinary hardwork. Well done Adeeb!

February 21, 2025
Unprompted review
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Reply from urbanbubble

It's our pleasure to take care of your property. Thanks for the positive review on Adeeb and his brilliant work.

Rated 4 out of 5 stars

Rental Arrears : Fifty5ive

Thanks to Adeeb! My tenant's rental arrears issue was solved in a short period. And I really appreciate his information updating during the period.

February 21, 2025
Unprompted review
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Reply from urbanbubble

We are so glad that you're happy with Adeeb's service! We'll be sure to let him know, thanks from urbanbubble

Rated 5 out of 5 stars

Adeeb is truly a star!

Adeeb is truly a star!

I had many good experiences with Adeeb already but this time, I was bit concerned as this time my tenant was in rental arrears for two months and they were not making payments at all. Adeeb brilliant efforts and attempts made tenants cleared all the arrears and I got my money. Thanks Adeeb for your brilliant work!

February 17, 2025
Unprompted review
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Reply from urbanbubble

Thanks for the positive review about Adeeb, he's extremely hardworking! We will let him know about this review! Thanks from urbanbubble

Rated 1 out of 5 stars

Security is a concern

The development where I live is great, with friendly staff on concierge and the upkeep is generally good. There’s a disconnect from what L&G advertise and what is offered, however. My apartment was broken into early morning by police (wrong address) and management just shrugged their shoulders. Problem resolution is non existent and considering such a huge deal, they made no effort to try and make things right afterwards or offer a move. I’ve heard the same about my development and other developments, from neighbours and ex-staff. If it’s a short term let, you’ll probably be fine but be wary of security etc.

August 2, 2024
Unprompted review
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Reply from urbanbubble

Hello Jack, thank you for your feedback. We have looked into our records and can confirm that this incident occurred in August 2023, as you were informed at the time, the Police gave us your apartment number, but wouldn't disclose the individual they were looking for, therefore we had to comply with their request. Our team reached out to clarify the situation, and we apologise if you felt unsupported.
The security and well-being of our residents remain our top priority, but if you still have any concerns or feel there is anything further we can do, please don’t hesitate to reach out to the site team. Thank you from the urbanbubble team

Rated 5 out of 5 stars

Dora is amazing

Dora is amazing. Super efficient!

February 21, 2025
Unprompted review
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Reply from urbanbubble

Hi Orlando, we are really glad your experience with us has been great thanks to Dora! Thank you from urbanbubble.

Rated 5 out of 5 stars

Mohammed is sooooo nice

Mohammed is sooooo nice! he leads me to view oxygen tower and finally got a 1bed apartment with a vier big balcony. thanks for his help, i am willing to
recommend him to my friends

February 5, 2025
Unprompted review
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Reply from urbanbubble

Thanks, Ying Li! We are delighted that you had a positive experience with us and would recommend us, thank you from urbanbubble.

Rated 5 out of 5 stars

Like the service of Mohamed

My first working with was enjoyable. He was prompt to my questions and requests. I asked him for a video of my property and he sent me the next day. His responses to my silly questions were informative and friendly. Really like his service.

February 20, 2025
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Reply from urbanbubble

Thanks for the positive review about Mohamed, he's extremely hardworking! We will let him know about this review! Thanks from urbanbubble

Rated 4 out of 5 stars

Quick respond to problems I had

Quick respond to problems I had. Mr Adeeb ahmed was very kind and his service was good and beneficial.

January 15, 2025
Unprompted review
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Reply from urbanbubble

Hi Shachar! Thanks for highlighting Adeeb's work! We are so glad your experience with us has been as smooth as possible. Thanks from urbanbubble

Rated 4 out of 5 stars

Adeeb from the arrears is good

Adeed from the Manchester team is great, help to remind and chase the rental payment from the tenants efficiently.

February 20, 2025
Unprompted review
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Reply from urbanbubble

It's our pleasure to take care of your property. Thanks for the positive review on Adeeb and his brilliant work.

Rated 1 out of 5 stars

I contacted Mr

I contacted Mr. Muhammad to solve my problem, but that did not happen, and he asked me to contact customer service, even though he could do that.

February 15, 2025
Unprompted review
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Reply from urbanbubble

Hi Said, we're very sorry to hear about this! We have requested more information so we can get this solved for you. You can also email us at info@urbanbubble.co.uk with your personal details and more information on the issue so we can help resolve it. Thank you for your understanding.

Rated 5 out of 5 stars

Review for Ademola

Review for Ademola – Concierge at Lightbox & The heart blue Apartments, Media City

Ademola is an outstanding concierge at Lightbox Apartments in Media City. He is always incredibly helpful, professional, and friendly.

No matter the request, Ademola goes above and beyond to assist residents with a smile. His welcoming attitude and commitment to excellent service create a warm and reassuring atmosphere. Whether it’s handling deliveries or simply greeting residents with kindness, he consistently demonstrates professionalism and care.

His dedication and positive attitude truly set him apart. Lightbox & The Heart Blue Apartments are lucky to have him, and his hard work is deeply appreciated by everyone. Highly recommended!

Louise & Dan x

February 11, 2025
Unprompted review
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Reply from urbanbubble

Hi Louise and Dan! We are so pleased that Ademola has made your experience at Lightbox that much better! The MediaCityUK buildings are fantastic, and it's down to team members like him, thank you!

Rated 5 out of 5 stars

First time rental, great customer service

This being my first time rental out of university housing urban bubble has made the whole process streamlined and easy! Would definitely recommend. Recently had an issue with payments that was swiftly fixed within half an hour, special thanks to Rose and Joe who were really kind and helpful!

February 11, 2025
Unprompted review
urbanbubble logo

Reply from urbanbubble

Hi Joseph! Thanks so much for taking the time to leave your review; we are so glad everything ran smoothly for you. We will be sure to let the team know.

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