urbanbubble Reviews 

490
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers praise the staff for being exceptionally helpful, friendly, and remarkably efficient throughout the entire moving and renting process. Reviewers frequently mention that daily communication is prompt and straightforward, which makes the user experience wonderfully smooth and stress-free. However, some customers also noted frustrating issues with extremely slow response times regarding property maintenance and urgent repairs. People felt that customer service could often be unhelpful, evasive, and difficult to reach when trying to resolve complicated management problems. A few consumers expressed disappointment regarding delayed follow-ups and a general lack of support from the management team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumers experienced a smooth and... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the proactive and professional... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences with the team vary drastically.... See more

Response time

Consumers find response time to be efficient, with reviewers frequently praising prompt communication and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an efficient, smooth, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 5 out of 5 stars

John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

490 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(490)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Xavier was extremely professional

Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

May 19, 2026
Unprompted review
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Reply from urbanbubble

Hi A.S! Thank you for the wonderful feedback! We're thrilled Xavier was so prompt and professional. We'll make sure he knows you've appreciated his responsiveness. Thanks from urbanbubble

Rated 5 out of 5 stars

Friendly, tidy and efficient

Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.

May 15, 2026
Unprompted review
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Reply from urbanbubble

Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

I was searching for a new place to rent…

I was searching for a new place to rent in Manchester having gotten a job in the city. I reached out to urbanbubble and immediately got loads of potential apartments sent to me the very next day by Johanne, I requested a viewing and got that sorted as soon as I was available. Alessandra met me at the property and did an amazing job showing me the potential listings. I'm very satisfied with how prompt the whole process was and how Johanne and Alessandra handled it all.
I'd highly recommend urbanbubble if you're looking to lease a property through them given my very good experience with them

May 8, 2026
Unprompted review
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Reply from urbanbubble

Hi Rakshith! Thank you for the fantastic feedback and recommendation! We're thrilled our team was able to help and make the whole process such a positive experience for you. Welcome to Manchester, and we're always here if you need us! Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra is the best!

We had the loveliest estate agent Alessandra. She showed us our dream apartment, and she was incredibly informative and sweet. Thank you so much Alessandra.

May 9, 2026
Unprompted review
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Reply from urbanbubble

Hi Emma! Thank you for the lovely feedback! We're so pleased Alessandra could help you find your dream apartment. She's brilliant, and we'll make sure she knows you've appreciated her help. Thanks from urbanbubble

Rated 5 out of 5 stars

​I cannot thank Alessandra enough for…

​I cannot thank Alessandra enough for all her help during my move. From start to finish, she went above and beyond to keep me updated and reassured me every step of the way. She made the whole process feel so simple and straightforward, which took away a lot of the stress. Really grateful for her support and how smoothly everything went because of her!

May 5, 2026
Unprompted review
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Reply from urbanbubble

Hi Dayl! Thank you for the wonderful feedback. We're thrilled Alessandra made your move so simple and took away the stress. We'll make sure she knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra was brilliant throughout the…

Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.

May 7, 2026
Unprompted review
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Reply from urbanbubble

Hi Patrick! Thank you for the fantastic feedback. We're thrilled Alessandra was so helpful from start to finish. We're pleased everything has been clear and smooth for you, and we'll make sure she knows you've appreciated her support. Thanks from urbanbubble

Rated 5 out of 5 stars

Johanne and Allesandra went the extra…

Johanne and Allesandra went the extra mile in getting the property rented and were excellent in communicating of the progress during this process.

May 7, 2026
Unprompted review
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Reply from urbanbubble

Hi Anthony! Thank you for sharing your experience. We're delighted Johanne and Alessandra did such a great job getting your property rented and kept you in the loop throughout. We'll make sure they both know you've appreciated their dedication. Thanks from urbanbubble

Rated 5 out of 5 stars

Second rental we’ve rented through…

Second rental we’ve rented through urban bubble, have been incredible each time!! Especially Alessandra, so lovely throughout the process and consistently communicated!! Thank you!!

May 5, 2026
Unprompted review
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Reply from urbanbubble

Hi Alex! Thank you for the wonderful feedback! We're thrilled you've had such an incredible experience with us for both rentals. Alessandra is brilliant, and we'll make sure she knows how much you've appreciated her support! Thanks from urbanbubble

Rated 5 out of 5 stars

5 STARS

Alessandra was unbelievably helpful and knowledgeable. The renting process is made so smooth and so stress free and I can’t thank her enough! I would absolutely recommend urbanbubble!

May 5, 2026
Unprompted review
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Reply from urbanbubble

Hi Holly! Thank you for the fantastic feedback and recommendation! We're delighted Alessandra made the renting process so smooth and stress-free for you. We'll make sure she knows how much you've appreciated everything she's done. Thanks from urbanbubble

Rated 4 out of 5 stars

Really positive experience with the service

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communication throughout was great, and Dora came in on a Saturday for my move-in day & when I ran into an issue out of hours, the team picked up and sorted it. Couldn't ask for more from the people side of things. 4 stars.

April 18, 2026
Unprompted review
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Reply from urbanbubble

Hi Leret! Thank you for sharing your experience. We're thrilled the team could help you secure your property quickly. We're pleased Dora could come in on a Saturday for your move-in and that the team sorted your out-of-hours issue. We'll make sure they all know you've appreciated their great communication and support. Welcome home! Thanks from urbanbubble

Rated 5 out of 5 stars

My experience was very smooth and…

My experience was very smooth and straightforward, thank you to Alessandra for your help. Highly recommend

May 2, 2026
Unprompted review
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Reply from urbanbubble

Hi Marcin! Thank you for the great feedback and recommendation! We're thrilled your experience was so smooth and straightforward. Alessandra is brilliant, and we'll make sure she knows you've appreciated her help! Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra has been so helpful during…

Alessandra has been so helpful during my search for a flat. She has always communicated quickly with loads of detail and in a friendly way. I would definitely work with her again in the future.

April 29, 2026
Unprompted review
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Reply from urbanbubble

Hi Llinos! Thank you for the wonderful feedback! We're delighted Alessandra has been so helpful during your home search. We'll make sure she knows about your feedback. Thanks from urbanbubble.

Rated 5 out of 5 stars

Great experience in renting …

I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
This was actually the quickest we’ve ever secured a property and paid the holding deposit. We had a few questions and some issues uploading documents, but she handled everything with patience and clarity, helping us complete the process without any hassle. Thanks to Alessandra & urbanbubble team.

April 22, 2026
Unprompted review
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Reply from urbanbubble

Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble

Rated 5 out of 5 stars

Really satisfied with the whole overall…

Really satisfied with the whole overall process.
I have to say this is the fastest we have ever made the holding deposit to rent a property. Both me and my partner asked a lot of questions and had some trouble uploading the documents but Alessandra guided us by patiently answering all of our questions and finding out about the documents that we could upload to finish the process. Really thankful for the service and a really professional and kind staff.

April 22, 2026
Unprompted review
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Reply from urbanbubble

Hi Tet Nyi Aung! Thank you for the great feedback. We're thrilled the whole process was so fast and smooth for you. Alessandra is fantastic at what she does, and we'll make sure she knows how much you've appreciated her help. Thanks from urbanbubble

Rated 5 out of 5 stars

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

April 24, 2026
Unprompted review
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Reply from urbanbubble

Hi Jake! Thank you for the wonderful feedback. We're delighted Alessandra was so helpful from the start and quickly found you another property. She's brilliant at what she does, and we're pleased she made the process easy for you as a first-time renter. We'll make sure she knows about your feedback. Thanks from urbanbubble

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all costs. They tell you they are getting quotes on jobs that need doing but they never get done, yet they still charge us for something. A couple of apartments have damp and they aren’t doing nothing about it even though it states it causing health problems. AVOID, AVOID, AVOID

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Hi am writing about how poor and how…

Hi am writing about how poor and how bad Urbanbubble are. The organisations policy on having Great Customer Relationships is very poor. I live on a site that has been run by Urbanbubble for many years Briarfield Court Withington Manchester. They do not have a Plan on anything they just rip off its Stakeholders (Leaseholders) by doing as little or no Maintence on the site. The only area they say the maintain is the Roofs as we all know this is the easiest way of having no Transparency. They hardly ever use the Building Isurance for storm Damage, but charge us thousands of pounds for what. The organisation is run by Michael Howard who has no care an example there is a problem with the Damp on the Ground Floor Plots and it’s so important for Property Management companies like Urban Bubble to rectify this issue ASAP and to be concerned with this issue. They have had an in-depth investigation by a company who have carried out a detailed Report Urbanbubble have sat on this report with no care about its so called residents or its Stakeholders who are paying for a very Poor Service they are only interested in getting the money at all costs. Do not use Urbanbubble they are Rubbish. We have got rid of bad service and we would not recommend using Urbanbubble ever again.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!this agency is the best of all of…

Wow!this agency is the best of all of them! They will work hard so perfectly and fast moving process's. Specially Hannah you are the best!!!! Thank so much for everything!!

March 27, 2026
Unprompted review
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Reply from urbanbubble

Hi Jaypee! Thank you for the fantastic feedback! We're thrilled we could make the process smooth and fast for you. Hannah is the best, and we'll make sure she knows how much you've appreciated everything she's done. Welcome, and thanks from urbanbubble

Rated 5 out of 5 stars

Carl was great at fixing my electric…

Carl was great at fixing my electric box - very efficient and friendly :)

March 26, 2026
Unprompted review
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Reply from urbanbubble

Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Shower repair

Repair to the shower by Carl, quick and effective. Very happy

March 26, 2026
Unprompted review
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Reply from urbanbubble

Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

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