After waiting 26 days they decided to…
After waiting 26 days they decided to suddenly cancel my order with no reason now I have to wait 10 days for a refund.
January 14, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
Average
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally getting back to me but now they…
Finally getting back to me but now they want to charge me for part under warranty that they were supposed to already send, what an awful company to deal with.
September 21, 2024
Unprompted review
I purchased a X-PLORE
I purchased a X-PLORE. It was shipped promptly and arrived in a strudy box and in good condition. My scooter was easily put together and the instructions were very easy to follow. Very cooperative and highly recommended thanks Urbandrift.
August 22, 2024
Urbandrift has offered me accurate
Urbandrift has offered me accurate, fast customer support. Really impressed by s2 pro longer time duration cause it is equipped with dual batteries.
August 12, 2024
I feel safe riding FIGOO S2 & most of…
I feel safe riding FIGOO S2 & most of all. it's fun. Another reason I am giving fiver stars is because of the convenience and effective communication with the customer service. They have quickly gotten back to me and my emails.
August 15, 2024
"Delivery speed was slow...about 9…
Delivery speed was slow...about 9 days. Especially slow considered it was between two major cities/ hubs. The box was damaged. Had opened and was taped shut. The item was not damaged but pieces could have fallen out. I am happy with the X20 bike.
July 22, 2024
Unprompted review
So far
So far, so good.FIGOO S2 Bike arrived promptly. We have taken them out a few times and really enjoy the ride. Urbandrift reduced the sales price right after we oruchased and I worked with customer service to reach a solution. I had a dedicated rep that responded courteously and promptly. There were a few exchanges but all was resolved within 30 hours of my first email to them. Thank you!
August 14, 2024
Unprompted review
When ordering my scooter
When ordering my scooter, I made a mistake typing my address and the scooter was never delivered. Urbandrift quickly sent me a new one no questions asked!
I've been using G63 3-in-1 for many months and it's served my short commute needs very well.
I highly recommend!
June 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.