Urban Planters Reviews 

341
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and dedicated, bringing positive energy to the office. Consumers note that plant technicians work efficiently, maintain high standards, and always leave the spaces clean and tidy. Some people also felt that the reliable service and beautiful displays greatly enhanced their overall daily work environment. Reviewers appreciate the expert advice on plant care, noting that technicians are always happy to answer questions and share helpful tips. People consistently highlight the outstanding seasonal decorations and dependable maintenance visits that require minimal administrative effort.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and highly... See more

Service

Customers consistently report satisfaction with the service, highlighting the friendly staff and professional... See more

Quality

Users describe positive interactions with quality, noting that plants consistently look healthy, fresh, and... See more

Product

Consumers find product to be positive, highlighting that plants are looking very healthy and fresh. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are truly grateful for the wonderful care Kasia provides to the plants in our office. She is always consistent, thorough and takes great pride in her work-our plants have never looked better. Beyon... See more

Company replied

Rated 5 out of 5 stars

I can’t speak on behalf of the bosses at the zoo however I am the one that interacts with the staff from urban planters and I’ve never had a bad experience! The woman that comes to water our plants, R... See more

Company replied

Rated 5 out of 5 stars

Following the transfer of our Grounds Maintenance Contract to Urban Planters, our Grounds are looking 100% better thanks to Andy and Anthony. What a team they are, they consistently work their sock... See more

Company replied

Rated 5 out of 5 stars

We have used Urban Planters for a while and service has always been great. Jeff always comes and waters our plants and is fantastic! We never have to chase up or anything - this service essentially lo... See more

Company replied


Company details

  1. Interior Plant Service
  2. Grounds Maintenance Service
  3. Landscaping Service
  4. Plant Display Store

About Urban Planters

Written by the company

Urban Planters has been enhancing homes and workplaces with plants since 1965, offering bespoke horticultural solutions across the UK through six regional branches.

We specialize in indoor plants, from small desk plants to large-scale installations, outdoor landscaping, designing and maintaining outdoor spaces, plant hire, providing temporary plant solutions, and maintenance, keeping your plants healthy and vibrant

Committed to sustainability, we actively reduce our carbon footprint through tree planting and climate action initiatives. Operating to ISO 9001:2015, 14001:2015, and 45001:2018 standards, quality, safety, and professionalism are at the core of our work.

Transform your space with greenery that makes a lasting impact.

Contact Us

Use Urban Planters for all your workplace and office plant needs.

Written by the company

We're committed to delivering great customer service too.

Contact info

4.9

Excellent

TrustScore 5 out of 5

341 reviews

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4.9

All reviews

(341)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Tibor is always helpful

Tibor is always helpful, knowledgeable and friendly, and provides an excellent service to site.

March 27, 2026
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Reply from Urban Planters

We appreciate you taking the time to share your positive experience. We're happy to hear that the service provided was helpful, knowledgeable, and friendly!

Rated 5 out of 5 stars

Exceptional visit today

Paul Levy came in today and was on-site early, got straight to work, and completed the work with great results, Lawn cuts across the grounds to a high-level, exceptional work. This was the final Urban Planters visit to site as the contract ends next week, But they went out on a top level performance, and Paul is very friendly and professional, who, in retrospect, I should have requested as a main gardener last year.

March 25, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that the final visit was exceptional! It's great to know the work was completed to a high standard. We appreciate your positive feedback and are glad you were pleased with the service. Thank you!

Rated 5 out of 5 stars

Beautiful plants & great service

We have used Urban Planters for a few years now and have always been happy with the service. The displays are beautiful and growing nicely. Kim is so lovely and always happy to help with any questions we have about our plants care :)

March 24, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you're pleased with our service! It's great to know that you find the displays beautiful and that they're growing well. We appreciate your kind words and are glad we can help with plant care questions.

Rated 5 out of 5 stars

Awesome company

Urban Planters look after the plants in Trent House, and they always look amazing! Malcolm is an absolute gem, and is always a happy face. Very top notch plant care, highly recommend!

March 23, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you find the plants at Trent House amazing! It's great to know that our plant care is top-notch and that you appreciate the team's positive attitude. Thanks for your recommendation!

Rated 5 out of 5 stars

We are really delighted with our plants…

We are really delighted with our plants from Urban Planters. The service has been excellent from the sales team right through to Tibor Dorn, who provides our ongoing maintenance and always delivers a brilliant service. We also ordered our Christmas tree through Urban Planters and were extremely impressed — they handled both the installation and collection, making the whole process effortless

March 18, 2026
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Reply from Urban Planters

We're happy to hear that you're delighted with our plants and the service provided by our team. It's great to know the Christmas tree installation and collection were effortless for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great service

We have used Urban Planters for a while and service has always been great. Jeff always comes and waters our plants and is fantastic! We never have to chase up or anything - this service essentially looks after itself and requires minimal admin on our part, which I appreciate.

March 10, 2026
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Reply from Urban Planters

We're happy to hear that you've consistently had a great experience with our service. It's wonderful knowing the minimal effort required on your end is appreciated, and that the plant care meets your expectations. Thanks for your positive feedback!

Rated 5 out of 5 stars

Experts for our plants

Our Company has been using Urban Planters for a long time for our office plants and our plant expert Russ Goulding is knowledgeable, friendly and thorough in keeping our plants in the best condition and our office space looking fresh. He is friendly and approachable on each visit and is like a member of the team, thanks Russ

March 12, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that our plant services have kept your office space looking fresh for a long time. It's great to know that our plant expert is knowledgeable and friendly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Jo Clark from Urban Planters

Jo Clark from Urban Planters provides maintenance for the plants in our London Cooper Parry office, and she does an amazing job every single time. She’s always smiling, friendly, and genuinely happy to be here, which makes her visits a pleasure for everyone in the office.

Jo consistently takes great care of all the plants and clearly takes pride in her work. She’s also very attentive, whenever we raise any issues or concerns, she listens carefully and makes sure everything is sorted quickly and properly.

It’s clear she cares about both the quality of her work and the people she interacts with. We really appreciate her positive attitude and the fantastic job she does keeping our office looking great.

March 12, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that the plant maintenance service is consistently amazing. It's great to know that the friendly and positive attitude is appreciated and that concerns are addressed attentively.

We appreciate the positive feedback on the quality of work and care.

Rated 5 out of 5 stars

Excellent Work

Our site operative Paul Phillips is great, he has introduced lots of wildlife habitats to the the site using items that were to be disposed of and the site is kept in immaculate condition. He does a great job looking after large grounds all on his own.

March 11, 2026
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Reply from Urban Planters

We're happy to hear that the site is well-maintained and supports wildlife. It's great to know the operative's efforts are appreciated. Thank you for your positive feedback; we value it greatly.

Rated 5 out of 5 stars

Great service

We use Urban Planters as our plant supplier and maintenance company for our office and their service is great, communication is spot on and the team know what they're doing when it comes to plants.

March 3, 2026
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Reply from Urban Planters

We're happy to hear that you're pleased with our plant services! It's great to know our team's communication and expertise meet your office's needs. Thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent Service

Excellent professional service. Plants look healthy and are thriving. Lynn who visits to tend them is knowledgeable, friendly and professional. Would not hesitate to recommend. Thank you

March 9, 2026
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Reply from Urban Planters

We're happy to hear that you received excellent service! It's great to know the plants are doing well, and our team member's knowledge and friendliness were appreciated. Thank you for recommending us!

Rated 5 out of 5 stars

Staff Urban Planters Technician Nigel Andrews

Nigel Andrews, the Plant Health Technician who visits our office, is excellent and it is always a pleasure to have him here. Since he began caring for the plants, they have remained in outstanding condition. Nigel is consistently helpful and accommodating whenever we request any changes.

We are also grateful for the support of his colleague, Holli Ryall, who is always responsive and clear in her communications when arranging the monthly visits to our office.

March 6, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you've had such positive experiences. It's great to know that the plant health technician's visits are always a pleasure and that the plants are in outstanding condition. We appreciate your recognition of the clear communication in arranging the monthly visits.

Rated 5 out of 5 stars

We absolutely love having Susan visit…

We absolutely love having Susan visit us! She is such a warm and friendly person, and always brings such a positive energy with her. Her professionalism really shines through in everything she does — she’s reliable, attentive, and genuinely cares about her work.

Her plant knowledge is incredible. She always knows exactly what each plant needs and is happy to share helpful tips and advice along the way. It’s so reassuring to know our plants are in such capable hands.

Susan is not only amazing at what she does, but she’s also a joy to chat with. We always look forward to her visits and couldn’t recommend her more highly!

February 25, 2026
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Reply from Urban Planters

We're happy to hear that you appreciate the visits! It's wonderful to know that the positive energy, reliability, and plant knowledge are valued. We appreciate you taking the time to share your kind words.

Rated 5 out of 5 stars

The dedicated Urban planters operative…

The dedicated Urban planters operative to 35 portman square (Janie) is always on point with her care for the plants. We are fortunate to have her look after our plants etc

February 24, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you're pleased with the plant care at Portman Square. We appreciate you letting us know that our operative's dedication is valued. Thanks for your positive feedback!

Rated 5 out of 5 stars

Excellent service

We always receive excellent service from Urban Planters but especially from the lovely Marie who books in our visits. Marie is always so friendly and helpful and her emails never fail to make me smile. She is an asset to the Urban Planters team!

February 19, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you consistently receive excellent service. It's great to know that our team member's helpfulness and friendly communication bring a smile to your face. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great Service

Always punctual, informative and polite

February 4, 2026
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Reply from Urban Planters

We're happy to hear that you are satisfied with our service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great plants, fantastic staff!

The plant displays are always really well cared for and changed when needed. The staff are brilliant, always really helpful and knowledgeable, we look forward to their visits!

January 29, 2026
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Reply from Urban Planters

Thank you for your wonderful feedback. We value it greatly!

Rated 1 out of 5 stars

Rude and dangerous

Older man driving the work company van, DV75 PPX, nearly caused a crash on the motorway after flashing his high beams and then doing indecent hand gestures as he sped off over the limit.

January 26, 2026
Unprompted review
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Reply from Urban Planters

We appreciate you bringing this serious incident to our attention. We're concerned about the reported driving behavior and will investigate this thoroughly to ensure road safety standards are upheld. May I ask that you send the details of the incident through to brandmanagement-uk@rentokil-initial.com.

Kind regards,
Urban Planters Team

Rated 5 out of 5 stars

Phil smith is a credit to your company…

Phil smith is a credit to your company .the most courteous gentleman

January 22, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you had such a positive experience. We appreciate your kind words and are grateful for your feedback.

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