Urban Splash Reviews 301

Had a really good experience with Urban Splash Leeds, had a few minor issues but these were sorted very quickly! Special mention to Dom who went above and beyond to make the whole process from start to finish really smooth, he was really helpful and would 10/10 recommend to anyone looking to move to the area.

It was excellent! Thanks for finding a flat for me x Special thanks to Dominic from Leeds.

Really great company as every time I have needed assistance or support they have been really helpful. I have primarily spoken to Roisin who has always been extremely helpful, understanding, and informative. Everyone is really polite and I can’t really fault their services at this moment in time.

We have been a tenant of the Boatshed since January 26 and have had a fantastic experience. The handover process was really easy, lots of information and hand holding. Particular thanks to Lindsay who is our Building Manager and is always contactable and willing to help. Amenities on-site at Exchange Quay are fantastic - Restaurant with discounted breakfast and lunch (really good food), coffee shop, gym, post office and shop. Lunchtime walks down the river and 10 minute walk over to Salford Quays, and an outdoor area for lunch in the sun!

Dom from saxton was always prompt and super helpful from me moving in to 5 years later moving out. Was hard work getting responses from other members of urban splash at times, but Dom was very much an exception to that.

From seeing the apartment to signing for it, Dom was fantastic. He sorted a suitable moving in date and additional requests with no issue which made the process seamless. Communication was quick and easy too. Great service.

Great experience renting in Park Hill flats the past 2 years. Great location to be so close to the station and Norfolk Park pretty nearby. Felt peaceful even though it wasn’t far from the city centre. Lovely residents association with lots of people living at the flats that want to get involved in community building and looking out for each other. David Lewus at Urban Splash who deals with the letting and is and on site most of the week was great and always really responsive.

Dom at Urban Splash has been incredibly helpful throughout this whole process. As a first time renter I had an abundance of questions. He was very patient and informative. Thank you!

Moved into our new home today, the process was much easier and faster compared to what I'm used to with letting agencies.
Especially shout out to Grace for being so responsive and helpful during the process :)

I had a great experience with Urban Slash! Dom made the whole process incredibly smooth and easy from start to finish. Highly recommend!

Very helpful and sorted everything out on the sam day of contacting.

I will be moving into my new home next week and I couldn’t thank Grace and Roisin enough. They have both been really helpful and made the process so much easier, they are definitely a credit to the company and we can’t wait to move in!

Derwent House, Birmingham

I lived at Derwent House for 16months and am writing this review to ensure people understand what they’re getting in to. Development looks cool…BUT that is where the positives end…

MANAGEMENT

-unresponsive management team (weeks of being ignored on email for maintenance issues as well as admin issues relating to apartment inspections/deposit returns)

SAFETY CONCERNS

-regular access issues with fob system causing fire safety concerns (e.g. back gate fob not working for months, front door fob system not working for weeks, internal door systems not working - even when pressing an exit release). Safety concerns aside, it’s pretty basic to want to be able to access your home without complication

ENERGY COSTS

-as a tenant you are locked into using the management companies gas supplier (required for heating / hot water). During winter months - you can expect a bill of +£300 per month for hot water and the under floor heating for a 1 bed studio apartment (they’ll claim settings of the system can be optimised, but it’s never successfully been done by anyone I’ve spoken to in the building. Have heard horror stories of £700 a month bills!). There is then of course the standard electric bill on top of that. Given you’re locked into using the energy supplier - you’re stuck once you’re in

COMMUNITY MANAGEMENT

-ignore any claims there is a community or benefits. One event was hosted in the 16months I was there

WASTE MANAGEMENT

-waste management is poor. Bins and recycling piling up to the point it actually obstructs access to the building sometimes!

Wish I had seen an account of someone’s experience of this development prior to signing. Hopefully this review will help you make the right decision if you’re considering it.

Thanks,
Simon

Smooth process,nice flat,Dom very helpful ,provided full information in time.Happy customer

Thank Dom for all the arrangements and making the process seamless. Great service

Our time at Urban Splash was not without it's trials but for the most part it was far better than a lot of the horror stories you hear with landlord/tenant relationships. We were treated fairly and with respect. Our main communication with Adele was civil and professional as she helped us with rent queries, renewals and maintenance issues.

Dom made my move in flawless, providing me with all relevant details before moving and making sure I had settled in as well. Nothing but kindness and support from Urban splash :)

Great team! Mostly contacted with Christine, great support at all times -since move in till move out. Very great experience with this company!

Possibly the best estate manager we’ve ever had, a huge thank you to Dave at Park Hill Sheffield for everything he did during our six year tenancy. Always there with a smile. Thank you from Joe and Zara at 20 LH.

Tennant events at BoatShed, organised by the always efficient, welcoming, and excellent Lindsay are a highlight in our business calendar. I cannot wait to learn what’s planned for 2026.

One of my favourite is the coffee morning, where delicious artisan pastries and cakes from another of the Urban Splash tenants are paired with delicious fresh coffee. It’s always a great time to meet everyone and connect.
Rolling on to the summer months is the eagerly anticipated pizza event. Fresh stone baked pizza and refreshments. - These events create a real sense of community amongst the businesses at BoatShed, they are an excellent initiative. Thank you Lindsay for the work that you put into to making these complimentary events possible. It is appreciated!