Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack o... See more
Company replied
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See what reviewers are saying
Awful experience, makes me wonder if this is just a scam business? Order placed and delivery expectation set as 5th August. By 10th nothing has turned up and no notification of dispatch. Custome... See more
Company replied
Total scam. Sent me wrong item. Zero response until I escalate to Amazon Pay. Finally provided return instructions. Asked for photo evidence but never responded again. Returned item immediately. 3 w... See more
Company replied
Order Reference: 31039 (WEB31039) It seems like this company have given up. They're quick to take your money but the items you buy don't show up, and they don't respond to emails.
Company details
Written by the company
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Contact info
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
1.6
Bad
608 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service.very pleased with the products.
Items posted and received within a few days.
Good value for money x
December 2, 2015
Unprompted review
Reply from Urban Surfer
Hello,
I am pleased the item arrived and was a good purchase.
Thank you for the lovely feedback.
Kindest Regards
Emma Roberts
great shop
Great site to shop for all top names at great price. Will use again and again. A+
November 26, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you for the great comments, we are pleased you like the site.
Kindest Regards
Emma Roberts
Jobs a good'un
Saw a couple of t-shirts, ordered them, they arrived 3 days later, and they fit. Easy and quick (considering I'm too tight to pay for faster delivery), everything I want from an online shopping experience.
November 15, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you very much for your lovely review! We are happy you like the t-shirts and we hope you shop with us again soon.
Have a lovely day.
Kindest Regards
Danielle Foster
Awesome surf online shop
I have been after a backpack for some time and I have checked all different surf shops, online retailers etc. I came across Urban Surfer and the range was pretty good (backpacks). They provided good details on the bags but best of all they sold it at a very reasonable price. I couldn't resist and I will be shopping with them again soon.
November 3, 2015
Unprompted review
Reply from Urban Surfer
Hello Igor!
Thank you very much for your kind words and 5 star review! We aim to give our customers the best experience and prices when shopping with Urban Surfer. We are happy to hear you will be shopping with us again soon! You are a very valued customer and we hope you have a fantastic rest of your day! :)
Kindest Regards
Danielle Foster
Great Service
Delivered very quickly and I would not hesitate in using Urban Surfer again.
October 22, 2015
Unprompted review
Reply from Urban Surfer
Hello Neil,
Thank you for you great feedback! We are happy you liked our delivery service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Reply from Urban Surfer
Hello,
Thank you very much for you lovely review! It is greatly appreciated. We hope you shop with us again soon.
Kindest Regards
Danielle Foster
What you expect
Goods came within good timing and as described. This is what I expect when ordering online
October 14, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you very much for your great review. It is much appreciated. We are happy you liked our service and we hope you shop with us again soon.
Thanks again and have a fab day.
Kindest Regards
Danielle Foster
Sweetskateboards - The Chino
Good stuff and quick delivery from UK. Perfect deal.
October 3, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you very much for your kind review, it is greatly appreciated. We are happy you like your item and we hope you shop with us again soon.
Have a lovely day.
Kindest Regards
Danielle Foster
Great place to shop
I order from urban surfer regularly and always receive great service. They are reliable, provide a good service with fast delivery. Never had any problems. Email me with good deals too.
October 2, 2015
Unprompted review
Reply from Urban Surfer
Hello Kirsty,
Thank you very much for your lovely review! It is much appreciated. We are delighted you like our service and good deals its always a pleasure! Have a great day!
Kindest Regards
Danielle Foster
Reply from Urban Surfer
Hello,
Thank you very much for your fab feedback! We are happy you like our service. We hope you shop with us again soon. Have a lovely day.
Kindest Regards
Danielle Foster
Enjoi Socks
Great quick service. Have bought before, pressie for my Grandson, he loves them.
September 10, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you for your awesome feedback! We are delighted your grandson love the socks! We hope you shop with us again soon and check out all of our other great range of socks!
Have a lovely day.
Kindest Regards
Danielle Foster
Reply from Urban Surfer
Hello,
Thank you for your kind review, it is very much appreciated. We are happy you like your order and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Reply from Urban Surfer
Hello,
Thank you very much for your nice review, it is greatly appreciated. We hope you shop with us again soon.
Have a good day.
Kindest Regards
Danielle Foster
No reply from emails
Desperately trying to get a reply via email concerning a size/return item but to no avail.....simply not good enough
September 4, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you very much for your fab review. We are glad you liked our delivery service.
Hope you have a lovely day.
Kindest Regards
Danielle Foster
Great Service
Great store and brilliant pricing would definitely recommend.
August 21, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you so much for your lovely review. We are happy you liked our service and we hope you shop with us again soon.
Kindest Regards
Danielle Foster
Reply from Urban Surfer
Hello Miss Katy Pointer,
Thank you for your lovely review it is much appreciated. We are delighted to hear you like our products. We hope you shop with us again soon to experience even more amazing products and services.
Have a great day Katy!.
Kindest Regards
Danielle Foster
Great service highly recommended.
I had a great service with Urban Surfer. They are highly recommended from me. I ordered my trainers Saturday evening, opted for free 2nd class delivery and the shoes were here Wednesday.
Great quality shoes, no dodgy stains or slight imperfections you can get with surf dome etc.
Reason for 4 stars instead of 5 is the choice of size 12 shoes is very limited. Using the filters leaves me with choosing from around 10-12 pairs of size 12 trainers, including the ones I bought.
I was given a 15% discount code in the box when it came so I was eager to spend more with them on trainers but this has been severely limited due to the above.
Other than that everything was perfect. Great store and will be keeping an eye out for more from them.
July 31, 2015
Unprompted review
Reply from Urban Surfer
Hello,
Thank you very much for your kind review. It is much appreciated. We are happy you like our service and quality of our products. We aim to please and amaze all our awesome customers when they receive their ordered products.
We are sorry for the limitation with size 12 trainers. It may be that be that we are coming to the end of the season and are awaiting new stock. However we will take in this feedback and try to lengthen our range with the sizes. Again thank you very much for your fab review!
Hope you have a great day and that you shop with us again soon.
Kindest Regards
Danielle Foster
Top notch
Best prices, best service, i will definitely be buying from this site again, would recommend to anyone
July 26, 2015
Unprompted review
Reply from Urban Surfer
Hello Leigh,
Thank you so much for your amazing review! it is greatly appreciated. We are delighted you liked our service, it has been a pleasure! :)
Have a fab day.
Kindest Regards
Danielle Foster
Rash Vest
Better priced than the manufacturer !! Plus speedy service. Well done
July 24, 2015
Unprompted review
Reply from Urban Surfer
Hello Fraser,
Thank you very much for your kind review. We are happy you liked our prices and service. We hope you have a lovey day.
Kindest Regards
Danielle Foster
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