Urmston Aquatics Reviews 

Have recently made three online orders with Urmston and I’ve been very impressed with the customer service. My local FedEx courier has not been great over the festive period and hadn’t been delivering items to us (including my first two orders), so Urmston took it upon themselves to change the courier for my third delivery (which subsequently arrived before my first two orders). Have been very quick in responding to queries and have been very helpful and friendly. All three orders now received and very happy with all items. Would highly recommend.

Absolutely HORRENDOUS service.!! I ordered online yesterday and paid for FedEx 1-2 day delivery but had my order cancelled as they "couldn't guarantee" FedEx would deliver within 2 days after i messaged requesting if my order had been dispatched or prepared for dispatch today. That's Fedex's issue not Urmstone aquatics!! Terrible service, Terrible attitude and whoever is in charge of dispatching goods clearly does not care about your order being shipped on time... AVOID AT ALL COSTS!!!!

Been going here for a few years now for all my fish needs, great friendly and helpful service. Its a pleasure to shop there with a great range of products and everyone is there to help you. Definitely recommended.

Ordered a replacement lighting unit for my Fluval Roma 125 fish tank over the phone this morning. The lady who helped me make sure that I got what I needed was fantastic. I am sorry that I didn’t ask your name but your help and support was absolutely first class. Thank you.

Superb customer service, Ian helped me to diagnose a problem with a pump, couldn't resolve it but replacement sent straight away, excellent.

Fantastic shop!
I work in a nearby specialist school and asked if I could bring my small class to come explore the shop and if he could talk about some of the amazing things he had there. Spud went above and beyond, he was patient, considerate of specific needs the children had and answered every single question asked by the class. (There were lots!)
They were so excited and still ask when we can go back.
The shop is wheelchair accessible.
Highly recommend.

Such good service , very helpful, excellent knowledge

Anyone with a brain cell should make the pilgrimage to this FANTASTIC pet shop! Jonathon (spuddy as he prefers to be called) Greehaulg is an absolute fish whisperer. From carp to crabs he’s got the lot and he knows everything you could ever need to about fish, lizards, and creepy crawlies and that. I couldn’t recommend highly enough, get yourself down to the shop and buy a tank of this tank if you know what’s good for you.

Cannot rate this shop highly enough!!

I bought a chameleon and a full set up from Spud at Urmston Aquatics over a year ago now, the service was spot on and my little chameleon is thriving! I couldn't be happier with the brilliant customer service that Spud and the team consistently provide.

You can really tell that the team have years of experience under their belts!

Thanks again guys!!

Lovely service from Ian and Spud, really helpful and happy to give advice and guidance

Staff always helpful and full of knowledge. Myself and family have used shop for over 10 years. Even if to just ask a question always the place to go.

Super friendly staff with amazing selection of fish and equipment!

Great selection and staff very knowledgable on their stock. My new regular

Great place! Been coming here for years and always get the best customer service! Spud always has a smile on his face and is always happy to help! Ten out of ten every time!

I’ve been coming to Urmston aquatics for years and Spud, Ian and Chris are always super helpful. I bought a fish tank and 3 fish last year and have been coming in to ask questions and purchase more products ever since. These lads are so knowledgeable and I don’t know if I’d trust my gosh with anyone else. Keep up the good work boys!!

Highly recommend this shop! Fantastic service, they give great advice and the staff are all very helpful (Ian, Chris and spud). They always help me out with my fish tank, if I have any questions they are always there to help, not just me but I over hear how they talk and treat all their customers and it is a credit to the shop. The fish room is always stocked up with a great selection of fish and the fish are all in good health when we go in. I also had an issue with my tank a few weeks ago and the team at urmston helped me get it back on track. Cant thank the guys enough at urmston, brilliant shop!

AVOID AT ALL COSTS!!!!
Bought an auto feeder online and when it arrived we tested it (out of the tank and over paper) to ensure we wouldn't be over feeding the fish, however despite following the instructions, the difference between two particular settings was huge which led us to believe it wasn't working properly or wasn't fit for purpose as none of the settings were in any way useable. I took it into the store today to return and was greeted by the most patronising and unhelpful man. When I explained the issue, he decided he would show me how to change the settings, I explained I already had done all of that and calmly explained the issue again. He then proceeded to continually tell me it couldn't be returned as we'd tested it (not sure how anybody would go about setting up an auto feeder without testing it). He then said it couldn't be returned because Juwel wouldn't give them any money back if it was ok. I explained again that I don't think it's fit for purpose and asked if we could test it there and then so he could see what I was talking about, to which he said no and continued to tell me he couldn't help/it couldn't be returned and he didn't know what else to say. Admittedly I did ring my husband at this point and was so angry at being patronised and the absolute unhelpfuness and attitude of the gentleman that I did swear to my husband whilst on the phone. The gentleman then told me I can't speak to him like that (he could clearly see I was on the phone and not directing my conversation at him) by this point I gave up and left the store.
I totally understand that there are certain policies in place but he refused to even test the feeder to check if it was working as they 'have sold hundreds and never had a problem'. The complete lack of customer care is appalling and throws into question whether or not they are following any distance selling regulations at all given I was not allowed to return an item I feel is not working as it should!

Absolutely terrible company with a terrible attitude and zero concept of customer service or how to even speak to other humans with respect. Sold me an item that was not fit for purpose and refused a refund on the basis it was "used". It had been tested, which is how we established it is not fit for purpose

Amazing service! Friendly, helpful and thorough. An awesome array of products.

Terrible company I places an order online on the 3rd Jan 5 days later my order was still showing as processing so i called the store only to be told the reason was the items i ordered were out of stock, obviously not very pleased because i was under the impression that under the distance selling regulations items for sale needed to be in stock , i requested a refund which i was advised by the store would be done on the Monday 8th, i was somewhat surprised to get a phone call on the Sunday informing me about the item being out of stock and confirmed he would make sure the refund was done the following day as already promised by the store. I checked my bank yesterday but had not had my refund so messaged them the reply i got was to inform me the refund had been done on Tuesday 9th but not approved until Wednesday 10th and i would get my refund in a few days, then just by magic i had a notification from worldpay to say i had a refund which would be with my bank in a few days, obviously they had only just refunded me, not happy at all i messaged them again via facebook, my message was read but ignored so i posted on the public facebook page, shortly after i got a phone call from i believe he said his name was Ian who had called me the previous Sunday asking me what my problem was as the refund had been issued regardless of the delay and he told me to stop being dramatic i was so taken aback i passed the phone on to my husband, my refund has still not reached my bank and the post i put up has been removed from facebook