Most of the time , they don't deliver the flowers of choice even in big big towns as their third party suppliers are from remote location. Many times the chosen flower basket arrangement is without an... See more
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See what reviewers are saying
Please shut down this website - no customer service is available to help with the order, shame on these guys for looting customers. Every customer who wants to send gifts to India, check the website... See more
Company replied
Wedding gifts -> dinner at hyderabad -> quantity 1 means I bought dinner for one person. I guess these people doesn't know the meaning of wedding gifts. Even if it is their mistake they a... See more
Company replied
This places is a JOKE! A cake was ordered for my sister's wedding, with the clear message to mention the boy's (Anup) & girl's (Jotika) name. Several hours later, they deliver the cake with 'Cong... See more
Company replied
Company details
Information provided by various external sources
Send Gifts to India, Gifts to Hyderabad, Gifts to Guntur, Gifts to Vijaywada, Gifts to Vizag, Birthday Gifts, Wedding and Anniversary Gifts, Rakhi gifts, Flowers, Sweets, Cakes, Snacks, Gifts cheque to India
Contact info
48, Shivbagh, Ameerpet,, 500016, Hyderabad, India
- 919849985774, 914023753352
- info@us2guntur.com
- www.us2guntur.com
1.3
Bad
62 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a nice looking cake and got a crappy one
Ordered a cake worth of $25 and the cake that was sent is crap. I am not sure why they would ask for flavor while ordering a cake if they are going to send some random junk. I want to see management of this company to eat that cake. These things will be impressive if they deliver things at door in time. Instead, the delivery boy called and asked us to pickup from where he is. I will never ever order from this site again. If you think a place is remote then tell customers before that you will not be able to deliver the right cake. Don't just send some random cake when people are ordering a nice looking cake with good flavors.
August 8, 2017
Unprompted review
Reply from us2guntur.com
Hi, We could not identify any order id with this kind of complaint on our complaints. For any kind of complaint, we act prompt and take up required steps to make customers happy.
us2guntur need to depend and operate through hundreds of partners spread across country. we always take responsibility and action based on feedback.
I paid for items worth $78 to be sent …
I paid for items worth $78 to be sent to my brother for rakhi. I placed the order well ahead of time (Mid of July 2017)
all that was delivered was one box of sweets, two cheap rakhis and rice in plastic pouches
The was no tikka box, or thali or the dry fruit box or mix sweets
The delivery boy told that they received intimation to deliver on the afternoon of 7th August.
Will never deal with such fraudster who use auspicious occasion to make money
Will never buy and will ensure to spread the message
August 7, 2017
Unprompted review
Reply from us2guntur.com
Hi Sujatha, Thank you for your feedback. us2guntur need to depend and operate through hundreds of partners spread across country. we always take responsibility and action based on feedback.
As you were not happy, Full order amount has been refunded to you on 11th and hope you might have received that communication. We always take best possible care for every order to make customers happy. We believe that, customer satisfaction only wins laurels for us. That is the only reason, we are in this business for 17 years. Thank you.
Mental torture!!
On Mother'sday, I ordered flowers and cake. After I got ordered, I got email saying order not placed. So ordered again. Again i got an email saying order not placed. Again I placed order. The website made fool out of me. Finally, for two orders , it took money from my credit card.After, I called customer service and I got cancellation of duplicate order, still I got billed in my credit card. Atleast, I'm waiting for store credit.
Lastly, it's all about trust, customer service people, don't even apologize for their mistake. And telecommunications people bother in phone before every event. PLEASE PUT US2Guntur number in don't call list. They least care of customers.POOR, POOR SERVICE!!!!!
Sirisha koppula.
May 20, 2017
Unprompted review
Reply from us2guntur.com
We are surprised to see your reviews on the cancellation of your duplicate order. As assured the duplicate order was cancelled and refunded, though the order was delivered. When you place valid orders, you would be charged automatically initially by payment gateway, but after cancellation of duplicate order, amount was refunded & it would take little time to effect refund transaction in your statement for international transaction. We sent emails also to you with details clearly. You received the automated email for invalid order for the failed transaction only and you can check with order Nos. Our customer support also clarified the same. It is very easy to spread a negative word about service industry, but it takes a lot to understand . However, we forwarded the refund details to you once again. Thank you, Regards, Anu, support@us2guntur.com
Reply from us2guntur.com
As we were unable to deliver the ordered items to mentioned region, we have cancelled the order and the total amount has been refunded. Sorry for not being able to help you in this regard. Support@us2guntur.com
Please do not order
I ordered a cake for my Mother in India, well in advance (5 days before her birthday). These guys, took forever to send it. The time slot they provided was 9 am to 6 pm. It's been 10 pm in the night and the cake has not been delivered yet. Super annoyed with their service. Upon asking, they keep saying they are unable to reach the delivery guy and his team. What the hell does that even mean???? What are we supposed to do. My family waited for 4 hrs for you to deliver and went out for dinner at 10 pm. How disappointing!!!! Extremely annoyed with them.
May 17, 2017
Unprompted review
Reply from us2guntur.com
Thank you for sharing your experience. We sincerely apologize for the disappointment and frustration caused on such an important occasion.
We understand how meaningful events are, especially when you're celebrating with loved ones from afar. Waiting throughout the promised delivery window and still not receiving the cake in time would understandably be upsetting. We also regret that we were unable to provide you with a timely and clear update while the delivery was delayed.
For over 25 years, us2guntur.com has been helping lakhs of NRI customers celebrate special moments with their families across India. While the vast majority of our deliveries are completed successfully and on time, we recognize that in your case we fell short of the standards we set for ourselves.
Your feedback has been taken seriously, and we continue to strengthen our delivery coordination and customer communication so that customers receive timely updates whenever unexpected delays occur.
If you could share your order number, we would be happy to review what happened and ensure the matter is addressed appropriately. We genuinely appreciate your feedback and hope to have the opportunity to restore your confidence in our service. - us2guntur.com customer support
My first experience with us2guntur …
My first experience with us2guntur service started way back in 2004 and since then used a few times, again I used their service this month (ORDER # 974081) with no setbacks. I received a proper communication and answered all my questions with great customer care. My order status was updated under my account profile. I recommend their service to try and experience customer care.
I read many reviews, if us2guntur management can acknowledge and address to provide a better service for all those unsatisfied customers and for all prospective customers it would serve a better link to connect west to east. Hope to see many more positive experiences.
May 9, 2017
Unprompted review
Reply from us2guntur.com
Thank you so much for your thoughtful review and for being a valued customer since 2004. Your continued trust over the years means a great deal to all of us.
We're delighted to hear that your recent order (#974081) was completed smoothly and that you were satisfied with our communication, order tracking, and customer support. Providing a seamless experience for our customers, especially those sending gifts to their loved ones from abroad, has been our commitment for over 25 years.
We also appreciate your thoughtful suggestion regarding customer feedback. We genuinely value every review—both positive and critical. Whenever we fall short, we carefully investigate the issue, learn from it, and continuously improve our processes to deliver a better experience for every customer.
Thank you once again for your recommendation and your confidence in us. We look forward to serving you and your family for many more celebrations in the years to come. - us2guntur.com customer support
Worst service
I order cake , Normally the cake value may be rs 400. But I paid $25 in rupees 1600.00. But these people didn't deliver the cake on specified date and even they didn't call me and update me the reason. I gave my phone number.
today I was talking to customer service, no proper response.
January 19, 2017
Unprompted review
Reply from us2guntur.com
Order Cancelled and Refunded:
Customer placed order for same day for different items for 25$ (2 kg cake and other items). Customer placed order to remote place (not in our destinations) by selecting Podili as ship city. As it is not possible for us to deliver to remote place on same day, we informed to customer. As customer want same day only, we cancelled the order and refunded.
We are surprised to this kind of complaint from this customer. Services are sincere and there will be lot of hardwork required to process these kind of perishable items to these places. we appreciate customers, who can understand our sincerity, rather than throwing stones for no mistake.
Good customer service and on time Delivery
Let me share some thoughts about the customer service.
I contacted the customer service through Live Chat and representative answered in less than 2 minutes. They were very prompt and clear in their response. Based on the chat i placed the order and they assured it would be taken care of delivery on time. As assured they have delivered it on time. I placed the order at 10:00 AM in the morning for an egg less cake and it was delivered before 6:00 PM on same day. My mother in law was surprised and pretty happy to see the cake being delivered in short span of time frame.
Thank for you service
September 10, 2016
Unprompted review
Reply from us2guntur.com
Thank you so much for sharing your experience with us!
We're truly glad to hear that our live chat support was quick and helpful, and that the team was able to guide you smoothly through the ordering process. It’s especially wonderful to know that the cake was delivered on time and brought happiness to your mother-in-law—that’s exactly the kind of moment we strive to create.
For over 25 years, us2guntur.com has been committed to serving lakhs of NRI customers with reliable delivery, responsive customer support, and quality gifts that help families celebrate special occasions together across distances.
Your feedback is deeply appreciated and will be shared with our team as motivation to continue maintaining high service standards. We look forward to serving you again for many more happy occasions!
Messed up the names on the cake, Twice!! They made it worse!
This places is a JOKE! A cake was ordered for my sister's wedding, with the clear message to mention the boy's (Anup) & girl's (Jotika) name.
Several hours later, they deliver the cake with 'Congratulations Hotels & Anup' written on it! Yes you read that right! My sister's fairly common south Indian name, Jotika, became 'Hotels'.
When we complained, the guy went and brought an icing gun and wrote 'HOTTEST & Anup!' - seriously!! I can hardly believe this as I'm typing it out!
Such a waste of time, effort and money. Can Not believe this place calls itself a legitimate business!
August 25, 2016
Unprompted review
Reply from us2guntur.com
It was mistake from our Bakers and we apologize for it.
Though, we get it corrected on same day and re-delivered, recipients asked to bring cake after 2 days as the event was after 2 days. Though, it was a loss for us, we got another fresh cake prepared and got it delivered to customers to the satisfaction.
Delivering fresh items is effort of hundreds of vendors and rarely mistakes happens, however, we take full responsibility and get those corrected to the satisfaction of customers.
Took money, no cake delivered
I would not recommend anyone to order from us2guntur.com. I placed order on august 14th for rakhi delivery. My account was charged for money the next day. My family did not get anything. Now I am calling them, emailing and trying to get a hold of them for 3 days to get a refund.
Why would a company charge money from account and then cancel the order? Why do they have so many cities listed if they cannot provide timely service.
Dont waste your time with this website.
August 20, 2016
Unprompted review
Reply from us2guntur.com
Order cancelled and Refunded
While placing orders, it gets charged automatically. If order is cancelled subsequently, refund is processed and that amount will come back to customer. This is a automated process and there is no follow up required from customers for refund. During Rakhi time, as it will be hectic, it might take 2 days to clear, but, each cancelled order gets refunded, irrespective of cancellation reasons.
very bad at customer service.
I have ordered 2 kg of sweets frim dadus.But,the guy just came and have the rakhis and never answered the phone again.Very disappointed..Never ever order from this site.They are cheaters..
August 18, 2016
Unprompted review
Reply from us2guntur.com
NO Order found with name shwetha.
If any item is not delivered on time, it will be subsequently delivered or refunded as per our system. we are pretty sure, order would have been subsequently processed to the satisfaction of customers. Customers using this kind of terms cheaters will hurt feelings for sincere service providers like us.
We recommend customers to report the problem to us and it will SURELY be addressed as we are committed service providers.
Very Bad service, they never deliver it on time. :(
This is regarding order number:931435 I ordered flowers and small laughing buddha for my brother's house warming event and I scheduled it for 9am-12 noon, they called my sister in law in the morning and didn't showed up, it's almost night there but they didn't deliver the flowers, I called the customer service and asked them to cancel the order, seems like they can't cancel the order at this time, If you can not place the order by right time, Please let us know earlier, Don't play with our emotions and happiness, We selected you to make our people happy by sending wishes through you, You guys disappointed us. When I told them its 3rd time it happened, they will check your account and see whether you are telling correct or not, they are chances of ordering it from different account, Same thing happened for my husband on our engagement, My Bad I trusted them again.. Please don't let them spoil your occasions again and again.
Reply for your comment: It's not about money, It's about feelings, Nobody is here to spread a negative word, If we got your service perfectly why would I write this review, Regarding the address issue, that concerned guy called my brother 3 times and he gave all the instructions to get that address, When they are leaving from new house to old house he again called and asked them to wait for one more hour as he was in ameerpet, how can they wait after the event as it is your fault not to deliver it on time, so they gave gachibowli address if he wants to come after one hour. Even though he didn't showed up. Spreading negative word is not the way you should response, nobody is here to spread a negative word.
As told by you, ORDER IS NOT DELIVERED
August 15, 2016
Unprompted review
Reply from us2guntur.com
Hi,
This is regarding your order,
We are very sorry for the delay caused in your order delivery due to address issues. As the mentioned place Serilingampally is very huge area and the land marks also not available in the order form, we have sent it in BHEL route plan. But when our executive called up the recipients from BHEL, we came to know that it was at Gachibowli side. As the items procured again, it took time for us to organize this order in the next route again and all the way we have sent in the evening schedule. Though the selected time range is not chargeable and we do not want to give any excuses, we have still sent the order on the scheduled date only.
Your previous order was on Rakhi day which we do not have any time based deliveries on event days and we did not observe any complaint on that.
It is very easy to spread negative word about service industry, but it takes a lot to understand. We sincerely tried our best for your order on the event day. You can check the time schedules & the promptness on regular days, rather than on event days.
However, as you are not happy with your order, we have cancelled the same and the amount will be refunded to your account, also the total order has been delivered. Our team member will update you the refund details by email.
Thanking you,
Regards,
Anu
Truly Carried my Feelings of love and Affection
Wonderful and prompt service. so happy to be with us2guntur in future also. No need to go to any website. wonderful site for prompt and reliable service.. I will stick to it for my future orders. Keep it up your good work. Appreciate all you team effort in making it memorable for us. Going forward I will place order for upcoming events in my family.
August 9, 2016
Unprompted review
Reply from us2guntur.com
Hi Ravi, Thank you for your compliments to our services and look forward to long association with you.
Very bad service, ruined our family occasion
This is regarding Order# 907793, I have placed the order (cake and flowers for house warming occasion) and requested them to deliver it from 6:00 AM to 9:00 AM, they said they could not do that deliver it in that time frame as they need to time to prepare it. They said they can deliver it between 9 am till 12 noon. Our family occasion also happens during that time and I have placed the order as per their suggested time frame.
I have called my family to enquire if they have received the gift, to my surprise they never got any calls or received any gifts I have ordered. When I contacted us2guntur they agreed they did not deliver it. They also said they are willing to deliver it later in the night. I was shocked by the service. If you can't deliver something on the time frame you agreed on, you should tell your customer upfront. I would have happily chosen a different servicer. Very disappointed with what they did here. I told them to cancel the cake as it's a large cake meant to be served to all guests at the occasion from 9 till 12. All guests left at 1. There is no point in having it delivered.
Unbelievable service. Never again I will place an order with these guys.
April 19, 2016
Unprompted review
Reply from us2guntur.com
Hi Mahesh, we received your order on 18th Night to ongole for delivery on 19th. System did not accept your order for 6am-9am, as more time required to organise in morning. That day at Ongole, there was a serious power problem and the bakery could not able to operate on that till 3 PM.
As you are aware, we have to depend on vendors for delivery of fresh cakes (we deliver fresh cakes only). Due to the power problem, this order could not be delivered in time and same was communicated and offered to deliver in the evening as per the confirmation of Bakery.
As you were not interested in evening delivery, total order value has been refunded back to your account on the same day.
As it is service industry working with 100s of vendors, we request you to understand practical problems. WE ALWAYS SINCERELY DO OUR BEST TO DELIVER ALL ORDERS IN TIME AND OUR IN-TIME DELIVERY PERCENTAGE IS 99.9%.
U2guntur - Shabby service
I had ordered for Birthday card + watch + Flowers + Desk Stand for my 80 year old father. They did deliver all on time. However, the Desk Stand they gave had a love message for a young couple and not for a birthday to a senior citizen. We reported it right then, and the response was, it'll be replaced within the next 24 to 48 hours. After a week of no response, called back and the response was it'll be again delivered in the next 24 hours. Nothing happened in 24 hours. After couple of more 24 hours, there was an email from Us2Guntur stating they've replaced the item, which was a true lie, since it was not replaced at all. When again called, they said they'll get that taken care of in the next 24 hours. I dont know why their standard response of responding within 24 hours has never been kept, atleast in my case. I'm truly disappointed with their service.
May 8, 2015
Unprompted review
Reply from us2guntur.com
HI, Thank you for confirming that all items were delivered ON-TIME, except the Message stand. Desktop Message stand was a small item (2$) and exact item was not available and hence alternative Mug costing more was delivered to recipient.
Except in rare case, we respond immediately for any complaint registered on our system and take up immediate action. Thanking you.
Very bad experience
Wedding gifts -> dinner at hyderabad -> quantity 1
means I bought dinner for one person.
I guess these people doesn't know the meaning of wedding gifts.
Even if it is their mistake they aren't gonna reimburse you back.
Pakka commercial fellows.
No work ethics.
Worst service.
If you go to their website and see review there will not be one negative comment.
I don't know what's the point of having reviews then.
March 12, 2015
Unprompted review
Reply from us2guntur.com
Hi Karthik, We are highly surprised with your complaint on this.
Item you ordered : Green Park - Hyderabad - Dinner Veg/Non-Veg. Culinary Cascade Buffet Dinner at Hotel Green Park Tulips restaurant - Hyderabad. Price /head.
Item clearly states that, it is per head. Occasion you selected in Order form is "General". Ordered item has been delivered as per the order one quantity of Dinner Voucher. Though, you came through links of wedding gifts section, you actually ordered from Hyderabad Exclusives --> Party Vouchers section. Most importantly, item clearly stated that it is PER HEAD.
When you wrote to us on this, we responded back on same day (even though, you complained after 3 months of delivery). These kind of vouchers are procured from Hotel and we only deliver. Green park voucher should be used within validity period and it is also mentioned on voucher and on website.
Overall, There is no mistake from our end. Same item delivered as per the order. WE ARE SINCERELY WORKING PROFESSIONAL WEBSITE DOING BEST SERVICES TO CUSTOMERS. HOPE YOU CAN UNDERSTAND.
Very Bad experience
I order(Order#819500) one Black forest cake for my parents anniversary. I ordered Express delivery. They gave spoiled cake and my parents got sick by eating that cake. This is the worst site i ever saw. I made 4 to 5 orders before. All were delayed and not reached in time. Very bad service and very worst experience with these guys. Not encourage anyone to use this site.
December 20, 2014
Unprompted review
Reply from us2guntur.com
This order was delivered as per the schedule. Against complaint as per customer choice, we have sent a complimentary cake to recipients. while taking feedback from recipients, we observed that, they kept the cake in freezer for long hours before and they felt as slightly hard than usual. There was no health problem and recipients also surprised about re-delivery. We verified your account and observed it is your third order. Previous orders were also placed for 9-12 Noon delivery and they have been exactly delivered before 12 Noon.
Overall, we are surprised with your complaint. however, we have sent a complimentary cake to recipients and checked their feedback. They expressed satisfaction over the cake.
Shabbiest customer service...ever!!! DO NOT USE THIS SERVICE!!
Shabbiest customer service...ever!!! DO NOT USE THIS SERVICE!!
I had ordered for a cake on 9th August!!! (Order number: 795366)
It was not delivered! These guys did not even bother to inform me that the cake was not delivered!
I was assuming that my sisters received it!
I had to call the customer service to know what actually happened! I hence shifted my order from 9th Aug to 23rd August!! Raja/Prasad- both useless customer service personnel were supposed to let me know which cakes are available! They did not get back to me for 1 week!!
They should have atleast bothered to inform their customers!! Either place my cake order OR return my money!
August 20, 2014
Unprompted review
Reply from us2guntur.com
Destination given in the order is distant place from Mumbai and selected specific shape cake is not possible. After receiving order, same has been communicated to customer through different mails. Customer came back to us on 21st and re-scheduled for 23rd. As per the request, it has been delivered on 23rd. Problem could be not observing the mails sent by us.
Cheating! Frauds.
I ordered for a black forest cake but was given some old pastry kind of cake and it seemed to be expired. The item description was cake + 50 red rose flowers + foreign chocolates + greeting card. There were only 15 flowers arranged in a very poor manner. There were only local cheap chocolates. There was no greeting card at all. My personal message was typed in a A4 sheet! Terrible service. I will never use it and ask my friends not to use it. Simply cheating.
April 18, 2013
Unprompted review
Reply from us2guntur.com
Our Portal has network of 100s of associates and vendors, who processes orders. Despite of it, we take ownership for service rendered at any delivery point. We always pay attention to feedback we receive and take up immediate action.
For this order, we have given refund in April 2013 for this customer subsequent to the feedback, as customer is not happy with service.
customer support
Not satisfied, Strongly recommend different site.
Not satisfied at all. There were lots of complication during the delivery day. And there payment process sucks; your bank will charge you international transaction. They don't offer Google checkout or pay-pal, at-least. And its been 6 days after delivery and I haven't got my digital photos yet which were suppose to be uploaded with in 24Hr, and every time I contact the customer service I get the same response "tomorrow", and that tomorrow never came.
March 16, 2010
Unprompted review
Reply from us2guntur.com
Free Digital photo is uploaded to site within 48 hours our delivery, subjected to its availability. We are sure that, your problem has been attended in March 2010 itself.
Our website also offers paypal gateway and it is available on request, as paypal charges close to 6% bank charges.
Thanking you and assuring quality services,
customer support.
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