Have emailed this company 5 times over past four months as product didn't perform as advertised. No answer on each occasion. Can only assume I've been scammed. What a waste of money
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Generally great communication with a couple of exceptions. Forgetting to get design mock ups to me, following up an "enquiry" when I have actually ordered. Also I really didn't like paying an invoice... See more
Company replied
The overall process went smoothly and was all done by email however we raised a query in respect of a previous order when placing our new order and are still waiting for a response to that query
Cheap and cheerful. Couldn't stick to a promised date. A week later than originally promised.
Company replied
Company details
Information provided by various external sources
USB-FlashDrive is one of the world's leading suppliers of customisable memory sticks. Quality is without question our number one priority, and that's why all our models include Grade A memory chips and are checked at least 5 times before being delivered to your door. Our range includes 100 models, all of which use Grade A memory chips and are RoHS compliant - In fact, all of our USB Flash Drive housings are made from recycled materials.
Contact info
6 Windsor Business Centre, Vansittart Estate, SL4 1SP, Windsor, United Kingdom
- +44 (0)1753 491470
- sales@usb-flashdrive.co.uk
- www.usb-flashdrive.co.uk
1.1
Bad
1K reviews
Hasn’t replied to negative reviews
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Fantastic service
Fantastic service, we are thrilled with the results.
October 5, 2017
Unprompted review
Very helpful and turnaround of USB's …
Very helpful and turnaround of USB's was great
October 4, 2017
Unprompted review
Quality product
Quality product - well handled from design to delivery, would recommend and use again !!!
October 3, 2017
Unprompted review
Excellent & reliable service
September 27, 2017
Unprompted review
Very pleased!
Great service, kept updated with the order & competitive pricing too. I already have recommended them! :)
September 26, 2017
Unprompted review
I used Brandelity to source some soft toy turtles
I used Brandelity to source some promotional soft toy turtles and service as well as prices were excellent.
Items arrived on time and exactly as advertised.
Would definitely use Brandelity again and recommend them.
September 22, 2017
Unprompted review
Generally great communication with exceptions
Generally great communication with a couple of exceptions. Forgetting to get design mock ups to me, following up an "enquiry" when I have actually ordered. Also I really didn't like paying an invoice then being told a few days later the invoice was incorrect and I had to pay more. Then your courier left the delivery with a business neighbour but put no card through my door to this effect so I had no idea it had been delivered for nearly 2 weeks when I chased you for it. Product itself is sound and reasonably priced.
September 19, 2017
Unprompted review
Reply from USB Flash Drive
Dear Fiona,
Firstly thank you for taking the time to leave us your feedback. This process is vital for us as we are always striving to improve our service.
I do apologise for the delay in providing the Mock up's of the flash drive to you. As they were pantone specific I was waiting for them to come in from the printer to check we could match it. This came in when I was on holiday and sadly didn't get forwarded on to you in my absence. This was an internal error that should never have happened.
The error with the proforma invoice was a Typo on my behalf for which I am very sorry for.
With regards the UPS mix up, we have raised an investigation with UPS to see why no note was not put through your door on delivery. This is very unlike them and we take this matter very seriously. I will update you once I know more.
As you will see from our other reviews its so so rare that we let our service standards slip, but on this occasion we did and we are very sorry.
Thank you again for all your feed back, we have taken all the points you mentioned on board.
Kind Regards
USB Flash Drive
Excellent service!
Thank you for an excellent service and a great product! My contact all the way through was Paul Betts, and I can't thank him enough for all his support while navigating the questions and requests, advising, and also ensuring a prompt delivery. All in all, a very good experience and I hope to do more business with the company in the future.
September 11, 2017
Unprompted review
Reply from USB Flash Drive
Thank you so much for taking the time to review us and for your kind words!
USB Flash Drive
Excellent service
September 7, 2017
Unprompted review
Good product and customer service.
September 1, 2017
Unprompted review
Very helpful staff
Very helpful staff, who guide you through the entire process and ensure thorough customer satisfaction before processing the order.
We have used USB Flash Drive for some years now and in spite of price variants they are competitive, and will go out of their way to meet our expectations and prices, having matched quotes from other UK suppliers for us.
They have always offered a consistent, reliable and honest customer service, and I would have no qualms in recommending this company.
August 24, 2017
Unprompted review
two little comments...
The only thing was i did ask for key chains as opposed to lanyards (and received lanyards - not too bothered, but...) and also asked what the likely turn-around time for delivery which I never got an answer to
August 24, 2017
Unprompted review
All round great!
Really easy process. Got the USB Cards and they look really smart.
August 22, 2017
Unprompted review
Very helpful
Very helpful, excellent service. Our company will certainly use USB Flash Drive for any top-up orders
August 17, 2017
Unprompted review
Hard to beat
Really responsive and effortless transaction with a very competitive price.
August 17, 2017
Unprompted review
I can only recommend!
Very helpful team and great quality. I can only recommend!
August 10, 2017
Unprompted review
Highly recommended.
Great and speedy communications & very happy with the finished product.
My whole experience was flawless start to finish... Highly recommended.
August 9, 2017
Unprompted review
Great customer support
Great customer support, from enquiry through to delivery. Many thanks!
August 9, 2017
Unprompted review
Having used USB Flash Drive a few times …
Having used USB Flash Drive a few times now, I'd have no hesitation to giving them my 'Thumbs-Up'. Really quick, efficient and a pleasure to deal with all the team.
August 4, 2017
Unprompted review
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