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USC Reviews 

11,510
•
TrustScore 3 out of 5

3.1

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention finding great bargains across a wide selection of popular designer clothing items. Many people genuinely appreciate the straightforward online ordering process and note that packages often arrive quickly. Shoppers regularly point out that ordered products consistently match website descriptions and arrive in good condition. Some reviewers were not happy with persistent delivery delays and unreliable courier services. A few other people also felt that paying return shipping charges was unfair when sizing proved inaccurate. Additionally, some consumers noted missing items or orders failing to arrive within the expected timeframe.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a split in... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer sentiment.... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. On one hand, many... See more

Service

Consumers find service to be ambiguous, experiencing a wide split in opinions. While many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Best price for what I wanted anywhere online. Ordering process very easy and was kept informed at every process from paying for my item which I like. My only problem is that when I received my b... See more

Rated 3 out of 5 stars

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I shoul... See more

Rated 3 out of 5 stars

I ordered a gift voucher on a Friday expecting it to be delivered the same day via email and it wasn’t. It said it would be delivered by the Monday and still nothing. Contacted web chat who offered to... See more

Rated 3 out of 5 stars

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website... See more

Company details

  1. Clothing Store
  2. Activewear Store
  3. Shoe Store
  4. Sportswear Store

About USC

Written by the company

Our mission is to surround ourselves with people who get it, and get us. We understand that the lines between high-end fashion and street wear have blurred and plan to bring together some of the world's most sought after brands to provide authentic experiences for friend collectives across the UK.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Contact info

  • Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, United Kingdom

  • www.usc.co.uk

3.1

Average

TrustScore 3 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(11,510)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Really slow postage

Item arrived - eventually! Paid £4.99 for delivery within 3-7 days and they didn’t even bother to post it for 11 days. I’m assuming this is to ensure you shell out the extra for express delivery the next time. Trainers are good value but I won’t be ordering from here again.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service Very helpful

The customer service was outstanding and very helpful. I ordered the same item twice by mistake and contacted customer services to cancel one of the items. The order was cancelled within minutes of the request.

December 16, 2025
Unprompted review
Rated 2 out of 5 stars

part of my order was missing

part of my order was missing. i was told it had been delivered. then it must have went missing, it has taken approx 5 weeks, i didnot find anyone very helpful, i am a disabled oar and have to buy everything on line, these items were for xmas presents, that i have to parcel and repost, so i doubt they will get to the people in time, so i went and bought other items, they are supposed to be delivered tonight, sadly i am not happy with the service, regards

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

The courier has had my parcel for over…

The courier has had my parcel for over a week with no progress on when it will be delivered if I had known you used this courier I would not have shopped with you, items ordered from other people after your order have already been delivered,I am now worried it will not be delivered at all.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience there are scammers…

Horrible experience there are scammers ! I placed wrong order I wasn’t able to cancel! I contacted them 2 mins after and they told me they can’t cancel ! I’m waiting from 2 December for my order and nothing yet ! They are scammers no refund issued no email nothing ! I can’t contact them

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

The usual USC issue- place an order

The usual USC issue- place an order, pay in good faith, order goes missing, hassle of having to chase up, rude customer service. Change your courier! Evri are not reliable.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was flawless!!!!

Everything was flawless, my item arrived faster than expected and it all was absolutely amazing, I highly recommend this shop 🎉🎉🎉🎉🎉

December 11, 2025
Unprompted review

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