I found USCutter when looking for a specific Orajet vinyl I wanted for stickers. They were the only ones that carried it at even a reasonable price in the size I needed. I've since made several orders... See more
Company replied
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I was having problems with my software Sure cuts a lot after purchasing a new computer and trying all week to load Vol. 4. I called tech support and Peter was so helpful, patient and kind. Resolved my... See more
I've been shopping with US Cutter for over 10 years and this last order, is the last straw. I placed an order 3 days ago, without any updates whatsoever, go to check the status of my order and it says... See more
Company replied
Have been with uscutter for 10 years. has always been a very good company to work with. I recently received an item that was damaged in shipping which was clearly mishandling by the shipper and Monica... See more
3.7
Average
21 reviews
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Horrible Return Policy - Not So Great Customer Service!
I ordered the wrong ink by mistake. I realized it about 15 mins before I got a tracking number from them. I called UScutter and they said it was already shipped out and I can't return it at all. I was not happy considering it's $1,000 worth of ink. I hassled with them on the phone until they agreed to charge me a 20% restocking fee which I was fine with. They told me to call back once the package arrived at my address to process the return.
I called them back the very next business day and they refused my return again... I asked to speak with a manager, after pushing on him a bit he agreed to honor what they originally offered me. He said that it would take a while to process the RMA because they are busy, which I can understand. It's been over a week now and I've have not got any communication from them at all. I will not waste any more time with them..called the CC company at this point and will pay no restocking fees. The policies they have in place are not fair to customers... NO returns on ANY drop shipped items...this is totally crazy!
January 10, 2017
Unprompted review
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