Direct Express® card Reviews 280

There should be a place for 0 stars. My card was locked without my knowledge. They requested info in which I gave 3 times. I got a so called approval for verification and STILL cannot access my account. When I sent them another email. I got a returned reply back with the initial request for personal info. This is SUPPOSED to be the fraud department. However, they ARE the frauds. Just DON'T do it.

I refuse to remain as a customer very unprofessional and plays around with my funds

Cant make a purchase on amazon. Customer service says TOUGH $#!+ Absolutely useless. What politicians got paid to saddle me with this crappy bank!

This is the WORST pre-paid debit card ever.. up until around 1 year ago, it wasn't great, but it was ok..now you can't pull all the cash off that you need ..they limit it, but NOW, my card do not let me purchase anything nor pull any money off whatsoever...the last time it allowed me to even make a purchase, was Nov 3rd.. So BEWARE OF THIS COMPANY... If you get benefits, use a regular bank account, credit union or cash app ..if not, you'll remember this post & be sorry that you didn't take heed... Now I'm in a world of crap, of not being able to buy food or give my children any cash. At bottom of this comment section, it asks what date did this happen..it's been crappy for about 1 year..but as of Nov 3rd... I can't do anything with this card..

I use my cashapp card for online purchases only have an issue with my direct express card linking to my cashapp card account. That's why no body can see my direct express card information. I having issues loading my cashapp card with my direct expree card.

I had card fraud the first 400 I called and canceled the card only to get another low balalnce alert a few days after the money should have been put on my card! I called and they never cancled it! Now monthd later after writing down each amount and sending the dispute and finally getting my money back, they decide it was not fraud and are taking the money off again!!!! Half of it was there fault because they never cancled my card and said they did! They record your calls yet they wont go back and listen?? Its social security so im already on a very low income and they have taken the money back off the card when all but 200 had been spent to catch up on bills! Now when there was 200 left its in the negatives and they did this at the end of the month when they knew I could not stop the check coming on the third till next month!!! Im sick over it!

To begin with let me put this experience into context. A very dear friend of mine has lost three sisters in as many years to cancer. She is alo sick though thankfully not with cancer. I decided I would try to buy her a small gift something to possibly bring a smile to her face. I searched the internet and found a plushie that I thought she would really enjoy. It was at this point when I discovered that the direct express card has a new wrinkle. If they deem that a purchase you are making is not appropriate they simply deny your use of the card. Effectively deciding what you can and cannot spend your money on. They need to learn that these are not just purchases, they are the lives of real people they are messing with when they do not allow a person to spend his own money. Is this still America?

Absolutely horrendous service, I recommend that everyone use Chime instead. You get paid earlier and can use tap to pay.

Direct Express caused me to be put out on the streets. They're useless scum bags. They lie and steal. They're unhelpful and rude and nasty when you can finally get through to them. They put a block on my card and refused to unblock it. The customer service person named "Dara"...(if that's her real name which I'm sure it isn't) rudely told me to email in all my info. ID, SScard, and birth certificate. I had to do that like 6 times and in the end it wasn't enough. I think they do this on purpose so that they can steal your info and not unblock your card or send you a new one. It's weird because after my card was blocked, every penny was taken out. Every damn penny. I'm now sleeping between alleys and abandoned buildings and the woods and under bridges because of DE. It's been 3 months. And of course they don't care, they're living it up with other people's money. They're a bunch of liars and greedy trash. I'm just so alone and miserable and upset. I'm indigent now thanks to DE. My advice would be this; don't use this company ever. They've left so many people homeless and it's sad. I hope this company gets shut down forever.

My card was stolen, I canceled card and ordered new one. It has been 10 days now and apparently since I could not pay the expedited service, the card will come from a slow boat from China. I cannot pay me rent, or car payment and will be homeless in a couple of more days. Direct Express refuses to give me my new card number, so because I am a victim of theft I am being treated like a criminal. If this is who our government has contracted with to handle our money then shame on them. Shame on Direct Express for having the worst service possible given to the American people. Someone should do their jobs better and quit allowing this company to make interest on our money that they hold. Maybe one day these crooks will be held accountable and convicted of the crimes they have committed to the vulnerable people of the United States. It disgusts me yet again about how greedy people can be.

Charging $30.00 and it took over a week to get my card. USER BEWARE

I’m My wife recently passed, you wasted no time at all closing her account while 92.81 was still left on her card! And now you expect me, her husband to fill out a bunch of BS paperwork and then you want to charge me a $50 processing fee on top of that! The $92.81 was rightfully as the card should not have been close until the end of monthly period! Sorry 😢 to inform you but maybe you should take a reading of your reviews and decifer as to why you have 1.3 rating! Horrific business management! Your reviews speak loud and clear! All I can say is WOW!🤬

Bad customer service

Everything is wrong with DX and their mastercard henchmen. You have your entire benefit on the card to use. When you travel outside the US, you hit a snag, card declined saying contact issuer. Then you are on the line forever and when you get a rep, nothing get resolved and they keep fooling themselves with instructions and counter instructions. You can not even purchase online with some very flimsy nonsense as excuse. Your card gets locked and it takes reporting to their better business bureau to get them to sit up. It took me almost one month, stranded overseas as my late mother's funeral loomed, with no resource in a remote village in Africa where the closest ATM is 24 miles away. I kept visiting the ATM every day for about 3-4 weeks, card did not work. At the end of the day, I got bruised with debt locally and DX kept rambling on about all the stupid vacuous reasons that made no sense. Who is going to compensate me for my losses?

Worst I've ever dealt with not a dime of my damn money will ever go on directexpress.

Direct express needs to make funds available when they receive them as other banking institutions do. That is the only reason for the 3. It really helps when you have no food to eat. They could do it if they wanted to. That is the only reason I am leaving them and going back to the bank

Like others who want to get the word out, I posted a review on Consumer Affairs also.

The company is not capable of resolving issues. You'll be squeezed between a rock and a hard place trying to fix a problem. Daily calls, if you can get through, are no help. Want to get disconnected or be put on perpetual hold?; just ask for a supervisor.
After reading numerous reviews, I feel lucky. No money for food; phone disconnected for non payment, thus no phone to validate a new card if it ever gets here. No transportation (rural area) and no money for car repairs.

Yeah, I feel lucky! I don't need expensive meds or have family and friends that depend on me every day.

I found this info on line (Treasury Department):
To file a formal complaint regarding your Direct Express Card with the Bureau of the Fiscal Service, please send an email to them (Information is published on their website).

My card expired didn't get a new one and have tried to call continuously day and night, at least 100 calls in the past 2 days and all I can get is a recording about being busy and have to try my call at another time. This is my SS check, and I have bills to pay. SS needs to find another way to send your money. What can I do?

Two weeks later and direct express is still refusing to chargeback a merchant
For merchandise I never received.
Direct express has done nothing to assist me even after I provided all the proof they asked for.
Very disappointed with direct express

What went wrong this time being the 1st question? Gives e1 the knowledge that thisnt the first time something has gone wrong. Your CSTeam is so Unprofessional. Made me repeat my ss# 3 xs then told me, started yelling over me, to speak clearer and to call back,
then CLICK, hung up when i said How Unprofessional . I was very clear. Someone needs to pull calls received 12:53pm 7/12/24 Kierra rep.