Motion has been a very helpful tool for our team. We have AI take our meeting notes and create tasks for us, which are automatically scheduled for each team member. Each team member now comes into wor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Motion is an AI powered productivity platform that helps you organize work, manage projects, and keep your day on track without spending time planning. It brings tasks, schedules, meetings, emails, and documentation together and uses artificial intelligence to coordinate everything for you. The core of Motion is its AI task scheduling system. You can add tasks, set deadlines, choose priorities, and Motion automatically builds a smart daily plan that adjusts to meetings, changes, and new responsibilities. It removes the stress of constantly reorganizing your day. Projects in Motion can be created with simple prompts. You describe what you want to achieve or upload a document with requirements, and Motion generates tasks, milestones, timelines, and assignments. The project board then updates automatically as work moves forward. AI Employees act as virtual team members. Alfred works as an executive assistant who helps with daily planning, email drafting, and meeting preparation. Chip supports sales by drafting outreach messages, creating follow ups, and helping you stay on top of leads. Suki helps marketing teams by producing content drafts, building campaigns, and reducing repetitive work. Millie supports project management by organizing tasks, tracking progress, and keeping projects on schedule. Motion Docs provides a clean space to write, collaborate, create meeting agendas, build plans, and draft documents with AI assistance. The AI can summarize text, rewrite content, create outlines, extract tasks from long notes, and help you turn ideas into structured work. AI Sheets allows you to work with data in a simple spreadsheet environment. You can ask questions, generate formulas, analyze information, create tables, and let the AI automate repetitive tasks. It turns complex data work into a quick conversation. The AI Notetaker captures your meetings, records conversations, produces summaries, identifies key decisions, and prepares an agenda for the next call. Motion Inbox helps you turn emails and messages into actionable tasks so nothing gets forgotten. AI Chat ties everything together by acting as your workspace assistant. You can ask it to create tasks, build projects, draft documents, analyze a sheet, prepare a meeting brief, or help you plan the day. Overall, Motion gives you a calm and organized work environment where AI handles the coordination and you focus on the real work.
Contact info
United States
- support@usemotion.com
- www.usemotion.com
Replied to 19% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Motion is amazing
Motion is amazing. It helps me organize my life that has lots of moving parts into an easy workable schedule. I spend much less time trying to organize my life and more time doing the things I need to.
Work in progress… With a lot of potential.
The product Motion has put out has amazing potential.
There are a few things that still need improvement, such as the mobile app, notification settings, and a few workflow tweaks, but there is a new update every week or so and they are slowly improving. Great things take time. The price is a little bit steeper than other platforms like this but they definitely give you a run for your money.
I use it as a student with ADHD, and Motion is still very useful, but it is very business oriented. I’d like it to be more student-friendly, or just more modular.
Overall, a great product with a lot of potential.
Motion makes my workflow so much…
Motion makes my workflow so much easier. It helps me keep track of my tasks, even when I get buried in deadlines.
The AI scheduling software is amazing
The AI scheduling software is amazing. It has reduced the mental load and decision fatigue of planing what to do when. I do not have much use for the project functions or other more teams-based uses as I use this product as an individual, but I still find it very useful.
I do wish there was the ability to add travel time to scheduled events/meetings/appointments. Additionally I wish there was more flexibility in scheduling recurring events (e.g. scheduling every 30 days, not just monthly) and sequencing tasks (e.g. task 1 should come before task 2 etc).
Overall, though, find this program very useful and definitely would recommend to anyone looking to streamline their calendars and to-do lists.
The only PM tool that finally worked for me!
After testing nearly every project management tool (Asana, Trello, Monday, etc.), Motion is the first that solved my biggest pain: constantly wasting time rescheduling tasks if something unexpected came up - and as a tech startup founder, something always comes up. 😅 The AI that automatically reshuffles priorities is excellent. Exactly what I always needed.
Now, Motion has even more features I haven’t fully tapped into, but even with the basics, it’s become my daily executive assistant, keeping me on track, guiding my day, and making sure nothing slips. Highly recommend it to anyone who wants to stop managing their to-do list and start actually getting things done.
Great platform
Well made platform that is both easy to use and highly effective. I have definitely made the subscription fee back through the time savings.
A new way to get the job done
Motion as streamline the team operation, increase productivity and reduce time sounded on organizing day to day work. Take your time to master it, it is worth it
Need refund, charged after trial. Bad billing practice.
Need refund, got charged after trial. Please contact/refund me at victoria.jia.1989[at]gmail.com. This is bad billing practice.

Reply from Motion
The app keep better and better
The app keep better and better, and the idea that AI plan for you it's really great and saves time.
Terrible experience frBuggy Product, Terrible Support, No Refundsom start to…
Terrible experience from start to finish. The platform is buggy, slow, and honestly not worth the price. I stopped using it months ago, but they kept charging me and when I asked for a refund, they refused. Support was unhelpful and just kept sending copy-paste replies instead of actually solving the problem. It feels like they only care about taking your money, not delivering value. I would strongly recommend avoiding this service there are plenty of better tools out there that actually work and treat their customers fairly.

Reply from Motion
Wish I had done it sooner...
Wish I had done it sooner...
My productivity and stress levels went down overnight. I cannot imagine my life without this app right now. It moves with my day, deadlines, and priorities.
I love how easy to use it is
I love how easy to use it is. I can get done so much more then normally.
- 1 star because it’s a bit expensive. I do know that somehow you have to get paid too but 50€ a month is to much.
Issue Fixed – Much Better Experience
At first, I had problems with Motion’s onboarding and felt there was no proper support, which led me to leave a negative review. However, the billing team reached out quickly, explained the setup clearly, and even extended my trial so I could test the product properly. After following their instructions, the system worked as expected. I appreciate the resolution and the extra effort to make things right. Updating to 4★ to reflect the much better experience now.
Automated Scheduling Tasks Great, But Needs Improvement
New user here. I am liking and keeping this app after trying it for a month, but I’ll be honest I’ve been on the fence. The dynamic scheduling and automation to adjust is great!
The upfront investment in time is heavy and the learning curve to use this product is high. The trial period is only 1 week and you absolutely need more time to just learn the basics of how to use it. The set up tutorial is confusing and the person speaking in set up is hard to understand as they are not a native English speaker. There should really be onboarding to help a user set up Motion so it works for their needs as the app was built around a concept of how all project management and scheduling should work but of course one size doesn’t fit all. I’m one of those people.
Once you get past the initial learning curve and make all the mistakes of what works and doesn’t for your actual needs, it starts to get better. Dynamic scheduling is great when it works. I had to ignore the “stages” concept because it messed up my flow and made the system not function for my need of case management. I’m also using as a single user so when I assign a task for someone else to handle Motion doesn’t know how to handle that. Motion also doesn’t understand that after a task is completed, sometimes you must wait some time before you can do the next step (like completing a draft and sending off for review means I need to give 1-2 weeks to get it back before I can review and finalize returned version).
One of the biggest negatives for me is that Motion can’t give you an estimated completion date or notify if you’re going to miss your deadline for projects that are more than 30 days or so in the future. This is a major flaw as my projects last 3-9 months and I need this information to understand if I’m ahead of schedule. There is a lot of room for improvement here and Motion appears to ignore this entirely. A simple rough estimate based on past history or percent completed per week could give you a rough estimate. I had to create my own estimator in Excel.
Motion also really missed the mark on time tracking. Changing start times or moving tasks in calendar manually is not allowed. It jumbles my calendar and is inaccurate for time tracking for charging time to a client/case so a second app is needed.
Motion also could do better reporting as I have clients that want to know remaining tasks and timeline or my boss wants to know my plan for the next week so we can discuss prioritizing.
Overall, the dynamic automated scheduling of tasks are what keep me with Motion and my hope is that the R&D team is actively working to make improvements so that I don’t jump ship if a better option comes along—as I don’t want to learn a new system from scratch.
Incredibly complicated to use, Credits is a scam.
Incredibly complicated to use. Terrible video/documentation support. The AI credit thing is a sham. I turned on one 'pre-built' email categorisation agent and it used over 12,000 credits in about 3 days. My plan gets me 12,000 credits a year. The next plan up has a minimum of three users and is 4x the price. Steer clear. Terrible app. Zero reporting on where your 'credits' are being consumed. Massively unethical operation.

Reply from Motion
Couldn't live without it
Couldn't live without it. The platform is dynamic and new features are being added constantly. It's a great personal assistant.
It’s Like Magic!
It turned my chaotic life into an organized, blocked schedule where I can check things off as I do them. Best app I’ve ever had…. And I don’t review things.
Motion saves me precious brain capacity…
Motion saves me precious brain capacity and time. I don’t have to think about what I should do next, because it’s already planned out.
I love that that AI note taker joins my meetings and transcribes and summarizes the meeting for me.
And the AI employees takes tongs off of my plate. If you’re not using it, you’re missing out. I was using Asana but Motion is a powerful project management assistant and so much more.
I have tried many organizational…
I have tried many organizational strategies and I find them hard to stick with. I have been using Motion for a year and a half and am very happy with it. It took me a little while to get used to using it for my role but its very helpful and I recommend it.
Customer service and auto renewal
Motion went ahead to charge an annual subcription fee without any reminders that the annual auto renewal charges are about to kick in. Their chat bot customer service experience was extremely poor. there is no way to check if i can cancel my subscription on the spot and even when i ask them for a case number to follow up, they have NONE to provide and told me they will email me in 5-10 days, which never happened. Please take note fellow buyers. This is exremely POOR customer service.

Reply from Motion
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







