These guys worked really hard and were persistant about solving my problem. Nothing bad to say about my experiance
Company replied
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See what reviewers are saying
Giganews used to be better, and is still slightly faster (when it has the articles) but for the last 5 years at least, UNS has been my #1 provider overall. Speed is meaningless without article availab... See more
Company replied
Usenetserver has never been down when I wanted to use it. Once in a while downloads are slow ... but I'm never certain whether my ISP might be the problem. Comments in the newsgroups about missing... See more
Company replied
Have been using UsenetServer for 6+ years now, never had an issue that I can think off. During that time ISP got three major speed upgrades and UsenetServer always delivered maximum speed. Retention... See more
Company replied
Company details
Written by the company
Established in 1998, UsenetServer offers reliable, unlimited, and secure access to over 110,000 Usenet discussion groups.
Contact info
United States
- www.usenetserver.com
4.4
Excellent
289 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Usenetserver
Thank you for taking the time to review our service!
Easy access great retention and good…
Easy access great retention and good customer service.
May 11, 2024
Reply from Usenetserver
Thank you for taking the time to review our service!
Flawless and dependable Usenet server
Flawless and dependable Usenet server. I've been using it for 11 years and never had a complaint.
September 2, 2024
Reply from Usenetserver
Thank you for being a member and for taking the time to leave a review!
No problem fast and reliable
September 1, 2024
Reply from Usenetserver
Thank you for being a member and for taking the time to leave a review!
Good service + Good VPN
Good service + Good VPN. Most of the articles are there but not all even for recent ones. Not sure if this has to do with caching but I usually just wait for a couple weeks, return, and I'm good. I would've liked a newsfeed reader thing but I found one that wasn't expensive. I don't use the VPN often but your pairing with VPN is great actually!
August 15, 2024
Reply from Usenetserver
Thank you for taking the time to review our service!
Transfer Speeds
My biggest dislike is inconsistent transfer speeds. About 90% of the time they start high and quickly dwindle down. I have checked my 1Gig connection speed when this occurs from the same device and determined that my connection is not the issue.
August 13, 2024
Reply from Usenetserver
Thank you for reviewing our service, sorry to hear about the trouble. We will be happy to work with you to address any specific issues you may have, please open a ticket with our support team at https://support.usenetserver.com/new
No downtime
No downtime, great completeness, unmatched retention. Good download speeds.
August 13, 2024
Reply from Usenetserver
Thank you for the positive review.
Fast and reliable
Fast and reliable, never had any problems.
More than 5000 days of retention.
And a fast VPN
August 2, 2024
Reply from Usenetserver
Thank you for the positive review.
Reply from Usenetserver
Thank you for the positive review.
have changed from giganews to usnet and…
have changed from giganews to usnet and have had no drops in my internet connection.very pleased with service received so far and would recommend it
July 5, 2024
Reply from Usenetserver
Thank you for the positive review.
Reply from Usenetserver
Thank you for the positive review.
Great Service
Customer service is fast and resolves my issue when I first contact them. The Best service!
July 9, 2024
Reply from Usenetserver
Thank you for the positive review.
Retention & Speed
Flawless, fast... My Gigabit connection pegs! Great retention, no complaints!
July 27, 2024
Reply from Usenetserver
Thank you for the positive review.
Reply from Usenetserver
Thank you for the positive review.
Sudden Price Increase Without Notification
What went wrong this time?
I recently discovered that my 1-year subscription fee for UsenetServer.com increased from $19.99 USD to $43.99 USD without any prior notification before the automatic renewal in PayPal. This sudden and significant price hike came as a complete surprise and left me feeling frustrated and dissatisfied.
How can this company improve?
Transparent Communication: UsenetServer.com needs to improve their communication with customers, especially regarding changes in pricing. Customers should be notified well in advance of any price increases to allow them to make informed decisions about their subscriptions.
Clear Notification Policies: Implement a clear and transparent notification policy for all account changes, including price adjustments. Sending an email notification at least 30 days prior to renewal would be a good practice.
Customer Service: Enhance customer service by providing prompt and helpful responses to inquiries about billing and subscription issues. An accessible and responsive support team can make a big difference in customer satisfaction.
Remember to be honest, helpful, and constructive!
I'm sharing this feedback in the hope that UsenetServer.com will take these suggestions seriously and improve their service for existing and future customers. Transparency and good communication are key to maintaining customer trust and satisfaction.
July 6, 2024
Reply from Usenetserver
Thank you for taking the time to review our service. If you are still having issues, or have any further questions, please reach out to our 24/7 support team to see if they can help you with a solution.
Support is Useless
Can't log into their site. Can't open a ticket because of an IP block. Requests information to get back that you can only get from LOGGING INTO THEIR SITE. Support has been useless. You'd think a login and password would be enough to get the ball rolling but I don't think support wants to do their job.
June 25, 2024
Unprompted review
Reply from Usenetserver
Thank you for reviewing our service, sorry to hear about the trouble. We will be happy to work with you to address any specific issues you may have, please open a ticket with our support team at https://support.usenetserver.com/new
Reply from Usenetserver
Thank you for being a member and for taking the time to leave a review!
Reply from Usenetserver
Thank you for being a member and for taking the time to leave a review!
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