uShip Reviews 

12,546
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting that items arrive on time and are handled with care. Many people appreciate the platform's ease of use, which allows them to efficiently find and select suitable shippers. Reviewers frequently highlight the professionalism and excellent communication from the drivers and staff throughout the shipping process. However, some customers also noted issues with pricing, finding quotes to be unexpectedly high or subject to additional charges. A few other people also felt that communication from transporters regarding schedules could be inconsistent, leading to delays or uncertainty. There were occasional reports of damaged items upon delivery or unprofessional service from certain carriers.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising timely pickups and deliveries, often... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and a willingness to use... See more

Staff

Users describe positive interactions with staff, frequently praising drivers and shippers for their... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding competitive or reasonable... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy to use from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The actual delivery experience at the end was great with the shipper we ended up picking. His pricing was very fair and he did what he said he’d do! He gets 5 stars on his own. The only reason I’m giv... See more

Rated 4 out of 5 stars

The furniture delivered seemed to have been handled well. The price was fine and delivery was fairly quick. Decent service and no complaints other than the driver didn't want to fill out a 1099 which... See more

Rated 5 out of 5 stars

Shipped a single pallet from Texas to Indiana. Competitive price, delivered sooner than quoted and pickup was quick and friendly. I seldom ship anything, but if I need to again I will definitely use... See more

Rated 5 out of 5 stars

Enough interested shippers responded to make a choice, gave me ability to offer price vs auction. This was effective. Unfortunately I selected a poor shipper, although he had good reviews. Happily ush... See more


Company details

  1. Shipping Service
  2. Auto Market
  3. Logistics Service
  4. Moving Company
  5. Vehicle Shipping Agent

Written by the company

uShip is the world’s first and largest shipping marketplace. Easily connect with trusted shipping companies for vehicles, furniture, freight, and more. Get instant quotes, compare options, and book hassle-free with uShip.

uShip

Written by the company

We're committed to making shipping simple!
People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance. Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount. Every 30 seconds a new shipment is listed on uShip worldwide. So, what are you shipping?

Ship with Confidence Guarantee

When you ship with uShip, you're backed by uShip's Ship with Confidence Guarantee that covers payment disputes and cases of damaged, missing, or stolen shipments.

When you ship with uShip, you're backed by uShip's Ship with Confidence Guarantee that covers payment disputes and cases of damaged, missing, or stolen shipments.
Sometimes things happen, and hopefully, your shipment was covered by the uShip Protection Plan, but we realize that's not always the case. So we created the Ship with Confidence Guarantee for payment disputes and cases of damaged, missing, or stolen shipments. If you follow our Safe Shipping Guide to ensure that your shipment is delivered safely, then you may be compensated you up to $500 in the rare case of damage or loss. The uShip Support Team is also here to help mediate disputes between you and your chosen service provider should the need arise. Learn more about uShip's Ship with Confidence Guarantee at: https://help.uship.com/hc/en-us/articles/207061137-Ship-with-Confidence-Guarantee

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(12,546)

481 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used Uship to have 3 pieces of…

I used Uship to have 3 pieces of furniture shipped from Florida to North Carolina. The app was fairly easy to use and process was wonderful, I received a very fair bid and the furniture was picked up in 3 days, as promised and delivered in 2 days. Communication was excellent and I was very satisfied

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ WARNING ABOUT SHIPPING A VEHICLE WITH…

⚠️ WARNING ABOUT SHIPPING A VEHICLE WITH USHIP ⚠️

I want to share my experience so hopefully it does not happen to someone else.

I booked a vehicle shipment through UShip. Once my vehicle was picked up, things immediately went wrong. My car disappeared and I had no real information about the company that picked it up. When I contacted UShip for help, I was told to stop calling and only communicate through email with their legal department and customer support.

After that, no one returned my calls, no one provided answers, and no one helped locate my vehicle.

To make things worse, whoever had the car disabled my OnStar, so I could no longer track where the vehicle was going.

When I asked UShip for the transporter’s information, they claimed they did not collect or verify basic information such as insurance, DOT numbers, or even proof of who the transporter actually was. In other words, someone can pick up your car through their platform and they may not even know who they really are.

Another thing people need to understand is this: when you voluntarily give your car to a transporter, many police departments will not list it as stolen if the vehicle disappears. They often treat it as a civil contract dispute, meaning they say no crime has been committed and tell you that you must sue the company yourself.

If that happens, you may never see your car again, and in many cases your insurance company will not pay the claim because it was never officially listed as stolen.

In my situation, I was fortunate that one detective took the time to review all the evidence I had gathered. Based on the information I provided, he agreed that this was not simply a contract dispute and had the vehicle listed as stolen.

After doing my own investigation and working with law enforcement, I was able to obtain historical OnStar location data showing where the vehicle had traveled. That information led police to an operation where vehicles were being loaded into shipping containers to be sent overseas.

My car was found inside one of those containers, and law enforcement recovered around 30 stolen vehicles that were returned to their owners.

If that detective had not taken the time to listen and list the vehicle as stolen, I likely would have never recovered my car and my insurance company would never have paid the claim.

My advice: be extremely careful about who you trust to ship your vehicle. Make sure you know the transporter, their insurance, their DOT registration, and who is actually responsible for your car.

Based on my experience, using UShip can leave you completely unprotected if something goes wrong.

March 3, 2026
Unprompted review
uShip logo

Reply from uShip

Hi Terry, 

Thank you for your review. I'm sorry to hear about your experience and all the issues you faced with your shipment. 

The Service Providers are not employed nor contracted by uShip, however, we will gladly help review their accounts prior to a quote being accepted, and if any red flags are raised, their accounts can be removed from the platform. 

uShip also helps provide information on Service Providers that is submitted by them, and we help open up the line of communication to mediate, and help find a resolution. If none of this was provided to you please feel free to reach out to us at 1-800-698-7447 and we will gladly assist. 

We are here to help.

Rated 5 out of 5 stars

Professional and Punctual

Professional and Punctual!
Corey was incredibly professional and punctual! His colleague was also very respectful and kind. The price was great, and the whole process was easy and smooth.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Worst communication and experience…

Worst communication and experience ever! They told me they would have at least two people on the truck and will deliver the item in the house. That didn’t happen. Only one person was on the truck, the driver. There was no lift gate and the step into the back of the truck was rusted. To make it worse, they damaged the furniture in transit. I paid the extra $70 for insurance. Didn’t know there was a $500 processing fee and because the repair was $497 they wouldn’t pay it out. Couldn’t even get the $70 garbage insurance charge refunded. Will NEVER use this service again and will NEVER use UShip again.

February 28, 2026
Unprompted review
uShip logo

Reply from uShip

Hi Erick,

Thanks for your message. We apologize for how this shipment turned out. 

The terms of service of our Protection Plan can be found here: https://help.uship.com/hc/en-us/articles/10273248474135-uShip-Protection-Plan-Terms-of-Service

If you need further assistance please contact us at support@uship.com.

uShip Team

Rated 2 out of 5 stars

I have had two experiences so far and…

I have had two experiences so far and both have been unsatisfactory. One was about a week late and the other one wouldn’t deliver to the house because it was under construction and didn’t want to drive up the gravel driveway (which every other delivery truck had driven up including a concrete truck)

March 2, 2026
Unprompted review
uShip logo

Reply from uShip

Hi B, 

Thank you for your feedback. I'm sorry to hear about the issues with the service providers selected. If you would like to give uShip another try please give us a call at 1-800-698-7447, and we will gladly review any quote or Service Provider account with you to make sure that their rating, user feedback and history with uShip is positive to avoid any issues like this as much as possible. 
We are here to help.

Rated 4 out of 5 stars

Quick shipping

It took 3 days for them to find me a driver but once they did everything went smoothly. The driver contacted me on the same day they wanted to pick up so that was a bit inconvenient. I shipped from Florida to California and it took just 2.5 days for them to get me my car. Very reasonably priced for car shipping.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Needed an RV picked up from auction...

Needed an RV picked up from auction in Tucson, AZ, and delivered to Phoenix, AZ. Once posted, I had several bids, all of them very competitive. A couple of bids offered to pickup next day, which worked for us as we were on a time crunch. The driver was very professional, and even offered to repair a tire or replace a battery if necessary! Will definitley use again!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Easy peasy. In 30 minutes, I had a very reasonable quote from a highly rated driver/shipper… and he lived up to his high rating. Payment was automatic once I confirmed receipt. Excellent experience.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transition.

Smooth transition.
Once I arranged the sale with the seller, I booked Uship and within the same week the truck was picked up. I expected three-four days to get it delivered but instead it took one day. I ordered an open trailer but somehow an enclosed trailer delivered on the same day that it was picked up. Baker city Oregon- Los Angeles CA
Very happy to hired Uship, will do it again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

U Ship is an easy solution that delivers!

Uship was so easy to use and I quickly had quotes from multiple providers. The team we went with did a great job they were timely and very responsive to questions. They were professional and courteous and I would highly recommend this transportation option to friends and family.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Another great experience with uship

Another great experience with uship. The app is very easy to navigate. I received multiple offers within hours! Vanguard was the carrier I chose and they were excellent. Arrived when stated, delivered when stated, even through a severe nor'easter! Great communication throughout the delivery.

February 20, 2026
Unprompted review

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