Uterqüe Reviews 98

I have a very bad experience with the quality of product and a very bad customer service. I bought a pair od leather pants for 280 euro and after just 1 day of wearing pants got 2 sizes bigger!!!! Unbelievable that quality is so pour for this price. Unfortunately unable to claim, customer service don't come with any solution. They just leave you with the problem. I am shocked how they approach you as it is also INDITEX (big sister of ZARA) so you would expect better service. At the end its definitely my last purchase there!!!! And other INDITEX companies. Don't buy at UTERQUE!!!!

This may be helpful. I contacted Uterque on a different no . 080 234 0210. Lady was very helpful. I'm waiting for a reply which should be in email in 2 hours. Watch this space

Please can you organise for my parcel to be picked up as I can’t see how you can do it online 🤷🏽‍♀️ Order number 70001324184.
Terrible service 😡

Horrible customer service! Impossible to return few things from my purchase. Even after 5 return requests for my Order no.: 146809315, 5 emails, and 4 messages through messenger no one cared to do anything about it. You will be stuck with whatever you order and it doesn't fit you. Never had such a terrible experience. They lost another customer.

After a few reminders, a return worked well. Kind, but unreliable service. I will definitely buy something again and am looking forward to better experiences. Apart from that some cool pieces for a good deal, also a clean packaging.

Item was cheap and the sizing was terrible so I am in the process of trying to return the item. It is not a clear process at all. I would never buy anything from this company again.

Beautiful blouse, can’t comment on the customer service as my delivery was quick and hassle free and the item was just what I wanted at a discounted price. Great selection of good quality, unusual designs.

As other reviewed, very bad customer service, no response.
I think I filled online return form at least 10 times but still waiting for courier to pick it.

THE WORST ONLINE SHOPPING EXPERIENCE
Still waiting for one item requested and approved to be returned on 21 April and the other on 4 May to be picked up by the UPS, as announced by the customer service. Not only that, but since 4 of May the customer service did not respond to a single out of six emails sent, nor did anyone react to a message sent via Facebook. I even requested an address so to send the items on my own cost. And nothing!
So if you intend to use their online shop, please think twice!

I bought a pair of shoes and wore them lightly 2 times when the heel cap fell off and was completley ruined.
I have contacted them through email twice and by their contact form on the website with no answer.

I am so frustrated, i want a refund or new shoes but i feel like they just want to sell products and never deal with customer service.

Impossible to reach customer service, nobody answer to emails and phone in app don’t work!!! Still didn’t get my parcel(((

Great products but customer service is beyond bad. No communication on delayed order and when I called customer service the person I spoke to was incredibly rude and unhelpful. What a horrible experience!

Return policy wasn't very clear, as there is no documentation enclosed with the packaging. There is a free customer support number on the invoice, when you ring it they are very helpful and returns are easy through UPS and refund are quick.

Incompetent staff in customer service, unable to properly book a collection to return the parcel, unable to enter a correct address for delivery and return, I wasted so much time talking to delivery companies and writing emails to them. And prices are 30% higher, than in Spain. Avoid!