My receptionist I got from Utilita was PURE PROFESSIONAL & she DONE what she Promised? & Got my top up electric meter up & going after I had problems entering my top up vouchers that were worth £50 &... See more
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Review summary
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Utilita customer service was very helpful. It was nice to speak to an actual person rather than have to request help online. I wasn't happy with the new app and couldn't access the information I wante... See more
Company replied
I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
Maria was absolutely brilliant start to finish, so friendly and helpful. Definitely a better experience than I’ve had with other agents! Really attentive and made sure everything was up to date on my... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112K reviews
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Very supportive
In my experience the staff where brilliant, very supportive making me feel very comfortable and covered problems I wasnt calling regarding, I am very satisfied with today's call and feel as though I wouldnt find it so difficult should I need to call again so thank you so much 👌
August 12, 2026
Unprompted review
Reply from Utilita
Hi Sam
We're very happy you had such a positive experience! It's wonderful to know our staff were supportive and addressed issues you hadn't initially called about. We always want to go above and beyond so we love to hear about it when we have done so. Thank you for your fantastic review.
Jacob
Change of address
I have been with utilita for gas and elec for many years i have spoken to MFUNDO today and the change of address was so easy and professional he was very good very patient during the call.
I would highly recommend this company as the service has been impeccable.
August 12, 2026
Unprompted review
Reply from Utilita
Hello Mrs McGee,
We're so happy to hear about your positive experience! It's wonderful to know that the change of address process was easy and professional, and that our colleague was very patient during the call. We truly appreciate your kind words and recommendation.
Thanks,
Ben
The lady who helped me relink new…
The lady who helped me relink new account was very helpful, patient and considerate.
August 11, 2026
Reply from Utilita
Hello Neil,
We appreciate you taking the time to share your feedback. We're so glad to hear that the person you spoke with was helpful, patient, and considerate.
Thanks,
Ben
Reply from Utilita
Hello Musarat,
Thank you for taking the time to share your feedback. We're delighted to hear that you had such a positive experience with us. We truly appreciate your kind words.
Thanks,
Ben
My Experience with the customer service…
My Experience with the customer service operator, Chinonso was cordial and helpful
August 11, 2026
Reply from Utilita
Hello Nkechinyere,
We're so pleased to hear that our team member provided such cordial and helpful service. Thank you for sharing your positive experience!
Thanks,
Ben
Very helpful over my queries had the…
Very helpful over my queries had the time to check out problem and gave me all the right anawers
August 11, 2026
Reply from Utilita
Hello Anthony,
We're so glad we could help with your questions, take the time to check out the problem, and provide you with the right answers. Thank you for your wonderful 5-star feedback!
Thanks,
Ben
They don't listen to customers I've…
They don't listen to customers I've been with them for 8 years and I'm thinking about swapping provider
August 11, 2026
Reply from Utilita
Hello Andrew,
Thank you for taking the time to speak with me this morning. As discussed on our call I am sorry to hear that you have received conflicting timescales regarding your refund from different agent. I will speak to finance now to cancel the cheque and add the amount to your agreement.
Thanks,
Ben
The experience to tell the truth has…
The experience to tell the truth has been more or less consistant since I joined in a good way.
I sometimes struggle with bills and utilita always helps if they can.
This gives me a safety net.
Staff are always well mannered and give me no reason to complain.
The app is sort of easy to Navigate.
App simplification is always good if possible.
August 11, 2026
Reply from Utilita
Hello Daniel,
Thank you for your wonderful 5-star review! We're so pleased to hear that your experience with us has been consistently positive. It's great to know that our team has been able to provide a safety net when you've struggled with bills, and that our staff are always well-mannered. We appreciate your feedback regarding app simplification and will certainly take it into consideration.
Thanks,
Ben
They got my electric supply back on in…
They got my electric supply back on in minutes after a payment problem!
August 11, 2026
Reply from Utilita
Hi Paul
We are happy we could quickly help to restore your electric supply. Thank you for your kind words!
Jacob
The person I spoke to was brilliant and…
The person I spoke to was brilliant and understanding.
August 11, 2026
Reply from Utilita
Hi Sean
We're so pleased that you had such a positive experience. Thank you for sharing your feedback!
Jacob
The young woman I spoke with was very…
The young woman I spoke with was very helpful and polite
August 11, 2026
Unprompted review
Reply from Utilita
Hi Sharon
Thank you for taking the time to share your feedback. We're delighted to hear that you had such a positive experience with us. We truly appreciate your kind words.
Jacob
The lady I spoke to yesterday10th August sorted…
The lady I spoke to yesterday sorted out my problem right away. I tried to ring Utilita on Saturday night but they are closed and also closed on a Sunday. So I couldn't report my gas card wasn't working so I had No hot water over the weekend. There should be a number you can ring if you are having problems with your electric or gas cards.
August 11, 2026
Reply from Utilita
Hi Catherine
Thank you for your kind review. Your feedback is invaluable as we strive to enhance our services. We're glad to colleague was able to resolve your issue promptly when you spoke to us.
We understand how frustrating it must have been to be without hot water over the weekend due to your gas card not working.
We do have an emergency telephone number which is available every day, including weekends, from 8am to 10pm. This can be found on the contact page of our website (https://utilita.co.uk/contact) and is reserved for loss of supply enquiries.
If you have a smart gas meter there are alternative ways that you can top up to restore your supply including by app, online, our automated phone line and using the card numbers at top up retail locations. Smart meters also have friendly credit hours which provide energy overnight during the week and over the whole weekend, even if top ups are unavailable. If you don't have a smart meter we may be able to arrange this for you, all you'll need to do is contact our customer service teams who will explain the process, check eligibility and arrange an installation date.
Jacob
The lady on the phone was amazing so…
The lady on the phone was amazing so helpful and caring make sure she never make me feel like I.was a incontinence amazing
August 11, 2026
Reply from Utilita
Hi Lynn
We're so pleased that our team provided such helpful and caring support. It's wonderful that you had such a positive experience. Thank you for your fantastic feedback!
Jacob
Brilliant from start to finish!!!
August 11, 2026
Reply from Utilita
Hi Lisa
We are so happy to hear you had such a brilliant experience with us! We truly appreciate your wonderful feedback.
Jacob
I had a broken ihd
I had a broken ihd, I have a health issue n a brain injury , 3 days later they came and changed my meters to the new updated smart meters and installed a new ihd, the fitter was polite, professional informative and funny, the speed in which utilita fixed the issue is amazing 3 days from start to finish. thank you all at utilita
August 11, 2026
Unprompted review
Reply from Utilita
Hi Temple
We're so pleased about your positive experience! It's wonderful that we could resolve your issue so quickly and that our team member provided such excellent service. Thank you for your kind words.
Jacob
More than 5 years I am with utilita they're best energy supplier
They're best energy supplier I am with utilita about More then 5 years
August 11, 2026
Reply from Utilita
Hi Zanyar
We're so happy to hear you've had such a positive experience with us over the past five years! We truly appreciate your loyalty.
Jacob
Faulty gas meter
Staff in̈ south africa always polite and help .joy ocean .utilita as a company so bad. Been a customer 13 years. Took nearly 6 months to resolve my gas meter signal issues still not sure ift will work.
August 11, 2026
Unprompted review
Reply from Utilita
Hi Guy
We appreciate you sharing your feedback. We are very sorry about the extended difficulties you've experienced with your gas meter signal, especially after being a loyal customer for so long. We understand your frustration and are actively looking into this to improve our service.
Jacob
Reply from Utilita
Hi William
We're happy that you've had such a great and consistent experience with us. We appreciate your positive feedback and we'd love to know what else we could do to turn this 4-star review into a 5-star. Thank you for your kind words.
Jacob
Reply from Utilita
Hello Catherine,
We're happy to hear that our service was quick and helpful for you. We appreciate your positive feedback.
Thanks,
Ben
Utilita staff illegally refused a…
Utilita staff illegally refused a Subject Access Request (as this would confirm everything I said was true) which they LEGALLY have to provide. They also lied regarding a complaint about them illegally overcharging above the price cap on my gas prepayment meter, telling me a manager would call me. No manager even attempted to call and when asked, your staff lied (a common theme) telling me a manager had called and I'd failed security questions. Eventually they admitted no manager had called. But Utilita have closed my complaint regarding the illegal overcharging on my gas prepayment meter and falsely said they believe they've done their best - they've literally done NOTHING, they refused to investigate!
July 27, 2026
Unprompted review
Reply from Utilita
Hello David,
I am sorry to hear of this experience. I am reaching out to the complaints team to get a better understanding of the issue and when I have got more information I will call you tomorrow.
Thanks,
Ben
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