Wish I could give nothing but it won’t let me have spent countless hours on the phone with them and have had a month without wifi because of this company they should be ashamed of making money from th... See more
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A complete mix up over a new contract! We cancelled the contrcat with the supplier throught Utilitywise but they failed to amend their records. At one time it looked as though we'd be paying fro our... See more
Company replied
An absolute joke of a firm. Agreed gas prices amounting to over £35,000. All contracts signed and confirmed. Three weeks later, having received no correspondence, I chase up only to be told that there... See more
Company replied
Don't bother. Went through the whole process of being quoted prices & tedious "script" for T&C's - twice - and it turns out that their sales team didn't even bother processing the "sale". Always som... See more
Company replied
Company details
Information provided by various external sources
We've been helping businesses save time, save effort and save money since 2006. We could do the same for you! With over 40,000 businesses procuring their energy & water with Utilitywise, this makes us the UK's largest commercial energy consultancy. Utilitywise works with the world's largest energy suppliers helping our customers get the best value deal for their business. Find out about Utility Insight SmartDash, the revolutionary energy and water monitoring system that has helped our clients reduce their energy usage by 33% and water use by up to 50%! Besides procuring the best energy and water deal, Utilitywise is an accredited assessor and ensures all our clients are compliant with all current and new legislation. Utilitywise has partnerships with British Chambers of Commerce as well as many regional chambers and trade associations. They have all chosen Utilitywise for our buying power, breadth of energy reduction services and quality of customer service.
Contact info
Utilitywise House, 3 & 4 Cobalt Park Way, Cobalt Business Park, Newcastle Upon Tyne, North Tyneside, NE28 9EJ, Newcastle Upon Tyne
- 0330 303 3303
- welcome@utilitywise.com
- www.utilitywise.com
I had a very bad experience with …
I had a very bad experience with Utilitywise.
Yes, they are very good at selling but when comes to manage the utilities, the service is just awful.
Therefore, you are going to be very happy when they first contact you (and they will contact you every they if necessary to make the sell). But, be prepared, after you hire them, you will be alone by yourself. They don't answer the phone, just call to make excuses (long and evasive ones), and take ages to resolve (when it happens) an issue.
We were really unhappy with the service and just cancelled it.
December 21, 2017
Unprompted review
Reply from Utilitywise
Hello,
Thank you for taking the time to submit a review. Please allow me to apologise for your experience with us, this is not how we expect our customers to feel. I can see your query has been sitting with our customer service team who have been working on this for you. I hope that we can get this resolved for you.
Kind regards,
Jordon
I cannot praise enough Utilitywise …
I cannot praise enough Utilitywise consultants. Their professionalism and dedication is second to none. We have a very difficult situation with our electricity supply and the help and support I received from Utilitywise (and in particular from their consultant Calvin Oldham) has been invaluable.
December 20, 2017
Unprompted review
Reply from Utilitywise
Hello Karolina,
Thank you so much for taking the time to leave this outstanding review! Customer feedback is incredibly important to us and we will make sure Calvin is recognized for his commitment to looking after you. We look forward to continuing our work together with you and should you have any questions relating to the account please don't hesitate to ask.
Kind regards,
Jordon
Very helpfull kept me up to date with …
Very helpfull kept me up to date with everything . Top marks
December 18, 2017
Unprompted review
Reply from Utilitywise
Hi Michael,
Thank you for your great review, I'm pleased to see our team are doing a great job with your business utilities. Please do get in touch if we can help further.
Kind regards,
Jordon
Excellent service ⭐️⭐️⭐️⭐️⭐️
December 18, 2017
Unprompted review
Reply from Utilitywise
Hi Khalil,
Many thanks for your great review. Please do let us know if we can be of further assistance.
Kind regards,
Jordon
Reply from Utilitywise
Hello,
Many thanks for your lovely review, we really appreciate our customers taking the time to leave us feedback.
Kind regards,
Jordon
Excellent customer service from start …
Excellent customer service from start to finish
Oliver Henderson was a credit to your company
Thanks for all the help
December 17, 2017
Unprompted review
Reply from Utilitywise
Hello Paul,
Thank you for leaving us such a great review. It's great to see the hard work our team put in being acknowledged, please allow me to pass this on to Oliver's manager. If we can be of further assistance please do get in touch.
Kind regards,
Jordon
Mark has been most helpful in guiding …
Mark has been most helpful in guiding me through the change of energy supplier.
He has kept me informed at all stages and done what he said he was going to do.
December 17, 2017
Unprompted review
Reply from Utilitywise
Hi John,
Thank you for leaving us such a nice review, I will ensure your kind words are passed over to Mark's manager.
Kind regards,
Jordon
Very thorough and helpful.
December 15, 2017
Unprompted review
Reply from Utilitywise
Hi Simon,
Thanks for the review. We look forward to continuing our work together.
Kind regards,
Jordon
Reply from Utilitywise
Hi Vanessa,
Thank you for your lovely review, we really appreciate you taking the time to review us. Please do let us know if we can be of assistance with your contract/s.
Kind regards,
Jordon
Very pleased with service
Very pleased with service, customer support and ease of being able to speak to a real person to sort out all problems and assistance in all matters.
December 13, 2017
Unprompted review
Reply from Utilitywise
Hello,
Thank you for your review, I'm pleased to read were delivering a great service for you. We look forward to continuing our work together.
Kind regards,
Jordon
A* SERVICE & Exceptionally good customer service!
Using them for quite a few of the businesses and organisations I represent. Lucy Thompson is an absolute star. Thoroughly professional, has great attention to detail and can heavily rely on her when needed.
Keep it up Luce!
December 12, 2017
Unprompted review
Reply from Utilitywise
Hi Luke,
Thank you for your amazing review, we are really proud of our Lucy Thompson! I'm pleased to read we are doing an amazing job and we look forward to our continued work together.
Kind regards,
Jordon
Looking after number 1
Utilitywise talked me into accepting a 25% increase in my electricity price. I don't know if I could have done better,but I run a small business and believe I don't have time to search for a better price. I think I'd better make time next year.
December 11, 2017
Unprompted review
Reply from Utilitywise
Hi Steve,
Many thanks for taking the time to leave us a review. As discussed on our call we are really sorry that with the increase in the energy market we have been unable to provide you with a similar rate as your original contract. I am more than happy to discuss this further and provide you with the current market increase in an email for you.
Kind regards,
Jordon
Their help
Their help, advice and support has been brilliant. Would highly recommend them
December 5, 2017
Unprompted review
Reply from Utilitywise
Hello,
Thank you for your lovely review. We look forward to continuing our work together.
Kind regards,
Jordon
When things are difficult quality …
When things are difficult quality shines through
We are a non-profit organisation and our office is only staffed one day each week, but we had two gas and two electric meters. So several suppliers to re-price/replace and a customer (us) who is hard to get hold of.
Lee Rourke at Utilitywise, who acted for us has been brilliant. He has been dogged in keeping in touch with us, has arranged some good deals for us and has minimised the hassle of changing multiple suppliers.
December 4, 2017
Unprompted review
Reply from Utilitywise
Hi Paul,
Thank you for sharing this feedback with us, it's great to hear our customer experiences. I will be picking this up with Lee's manager too to ensure his hard work is recognised. We look forward to continuing our work together and supporting you where possible.
Kind regards,
Jordon
Reply from Utilitywise
Hello Rabie,
Thank you for your feedback, I'm pleased to see our team are doing a great job. Please do let us know if we can be of assistance.
Kind regards,
Jordon
Pleasant and helpful staff
December 4, 2017
Unprompted review
Reply from Utilitywise
Hello,
Thank you for leaving us such a positive review. Please do let us know if we can be of assistance.
Kind regards,
Jordon
excellent services
December 1, 2017
Unprompted review
Reply from Utilitywise
Hello Abuu,
Many thanks for your review. We look forward to continuing our work together, please do let us know if we can be of assistance.
Kind regards,
Jordon
Did what they promised in a timely …
Did what they promised in a timely manner. Polite & responsive staff
December 1, 2017
Unprompted review
Reply from Utilitywise
Hi Jane,
Many thanks for this lovely review. I'm pleased to see our team have delivered a great job for you. Please do let us know if we can be of further assistance.
Kind regards,
Jordon
excellent very helpful took a way all …
excellent very helpful took a way all the worry allowing me to get on with our business thank you
November 30, 2017
Unprompted review
Reply from Utilitywise
Hello Elizabeth,
Thank you for your lovely review. I'm pleased to read our team did a great job.
Kind regards,
Jordon
I had given 3 properties to change …
I had given 3 properties to change utility. They messed up on transfers. Mr Donald lake was keen to follow and complete the deal, but the switch over never happened to 2 properties and I had to pay standard charges to my previous provider.
On my third property they switched over the electricity and forgot my gas that was with British Gas and I had to pay 0.96p of standing per day. For 3 months.
Utility wise incompetency costed me lost of hundreds of pound.
NEVER EVER I WILL USE THEN AGAIN NOR WOULD SUGGEST ANY ONE
November 29, 2017
Unprompted review
Reply from Utilitywise
Hello Dawood,
Many thanks for your feedback. Please allow me to apologise for your customer experience with us, this is not our expected customer journey. I have looked into your account and can see the issues. Our team have acknowledged the problem for the electric however we weren't made aware of your gas account till you were out of your contract. I can see you're dealing with one of our agents currently and I am more than happy to arrange a call to discuss this further. Alternatively please feel free to email me at info@utilitywise.com
Kind regards,
Jordon
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