V12 Sports And Classics - Hinckley Reviews 

Tia has been absolutely amazing. Lovely lady very helpful. Thank you for the am amazing customer care.

🇬🇧 Once Upon a Time… I Thought I Was Buying a Car

Once upon a time, I bought a three-year-old car, registration FG22 SSZ, from V12 Sports & Classics on finance.

I thought I was buying a car.

Apparently, I was buying an adventure.

On 9 February 2026, the first problem appeared and the car was taken away for repair. First came the PCV fault. That was repaired, but then another problem appeared. More investigations, more parts, more repairs… and, of course, more promises.

“We’ll sort it.”

“We’ll get back to you.”

“The warranty company will deal with it.”

At this point, the word “we’ll” had probably been used more often than some of the car’s actual parts.

After the second repair, I finally decided that enough was enough. On 2 April 2026, I told them I no longer wanted the vehicle.

And that was when my simple car purchase became a full-time administrative career.

Finance company? Check.

Warranty company? Check.

DVLA? Check.

Independent complaint process? Check.

Emails? Hundreds, it felt like.

Documents? Plenty.

Evidence? More than enough.

At one point, I genuinely wondered whether V12 had secretly employed me as their Customer Service Manager, Complaints Manager and Project Manager, because after so many emails and repair reports, I knew the history of the car so well that I was starting to spot problems and inconsistencies myself.

Seven months later, I could probably have opened my own department.

The car was also moved from the repair garage without me being told beforehand. I only discovered this through the vehicle tracker.

At least the tracker kept me informed.

It was probably the best communicator in the whole story.

And then we have my personal belongings.

Some items that were left in the vehicle have still not been returned. I have information and evidence regarding their whereabouts, and I have repeatedly asked for them back. They are my belongings, I bought them, and I have proof of purchase.

Then there is the communication.

When I did receive a reply to my emails, it often didn’t actually answer the question I had asked.

I asked Question A.

I received an answer to Question B.

So I asked Question A again.

I received an answer to Question C.

At this point, I started wondering whether I was communicating with V12 or taking part in a quiz where the only rule was that nobody could answer the question.

More than seven months later, the story is still not finished.

And the funniest part?

I still have the V5C in my possession, and I also still have the spare key for the vehicle.

I am still sending emails to V12, but I am currently not receiving responses.

So if you happen to be considering FG22 SSZ, or simply want to know what my experience has been like, feel free to get in touch.

I can’t promise a happy ending yet.

But I can promise there has been plenty of paperwork, plenty of waiting and enough plot twists to fill an entire series.

To be continued…

I’ve never been somewhere where I’ve felt so immediately pressured!!! 4 people standing at the entrance waiting for people to turn up and one of them ran over to my car and opened the door asking if I needed help!!! I only wanted to have a quick look!!!

Outstanding service.

Hayley, has been wonderful and went out of her way to assist me. She has resorted my faith in the car market. V12 will be my go to from now on.

The sales experience itself was excellent, but unfortunately, the promises and commitments made to me during the purchase were not fulfilled.

I am extremely disappointed and feel that I cannot trust the word of the salesperson. When you are spending over £20,000 on a car, you expect the promises made as part of the sale to be honoured.

I was specifically promised that the EV would be charged to 50% so that we could drive it home. However, when we collected the car, this had not been done, and I was told that it could not be done. This was particularly disappointing because it was something that had been clearly agreed beforehand.

Furthermore, I was promised car mats and a car jack, but neither was provided.

Overall, although the sales process was excellent, the failure to deliver on these basic promises has left me very disappointed. It gives the impression that once the sale was completed, the commitments made beforehand were no longer considered important.

For a customer spending over £20,000, I believe this is unacceptable. A dealership should stand by what its representatives promise, and I would expect these issues to be addressed appropriately.

The Hinkley branch is a great company and well organised there is NO pressure selling from the sales staff who are absolutely excellent and attentive if they see you standing round obviously wanting help the little touches like FREE beverages from the vending machine just adds to the experience and the Vehicle prices are very competitive
Overall 5 out of 5

Kind regards Giuliano

Dipesh was very knowledgeable and made the process straightforward. He explained everything clearly and didn’t push me to make a decision, which I really appreciated. It all felt very organised, and there weren’t any hiccups along the way. The best part was being able to drive the car home the same day, which was really convenient. I’ll be using their services again in future.

I recently purchased a Tesla Model Y from V12 Sports and Classics Hinckley. The process started with an easy online enquiry, which was handled quickly. I had a lot of questions about the car during the test drive, and these were answered clearly and helpfully. I had a couple of small issues with small chip on windscreen But was given some money off the sale price to get it repaired. And the car wasnt charged at pick up but again the cost to charge was refunded. The whole experience felt straightforward, and their responsiveness made things move along smoothly.

Really attentive sales people, not pushy at all and a very speedy process!

Absolutely terrible experience with V12. I dealt with Cameron on 25/08 and was repeatedly told I was approved for finance. I even asked if I was 100% leaving with the car that day before paying £417 for insurance — I was told yes.

I stayed until closing, then returned at 10:30am the next morning, only to be told at midday that I wasn’t actually approved and needed to find an external lender.

A complete waste of my time, and I’m now £417 out of pocket because of the information I was given.

I understand finance can be declined, but the communication and customer service were absolutely shocking. Would not recommend.

I was told the car had good service history and will be serviced by the sales representative, however the car only has 1 history and the v12 sports and classic refuse to help me out. I have lost all trust in them. Contacting them is also pointless

Dont shop here if you think you will get any help with there after sales.. they are useless.

Bought a car wrong tyres fitted and they are refusing to say they are wrong even though there AA report shows the wrong tyres. And I got a garage letter saying it but they are in denial. All there responses aint a real person!

We were told over the phone that the finance had been approved and so I went in and waited for 4 hours. They told me I would have the car that day so was willing to wait. They then said that the funds were just waiting to reach the account, so was told to come in first thing the following morning to collect the car.Arrived 10am was told upon entering that I was declined then spoke to someone else who said approved and to wait for handover of the keys etc.

After spending two days dealing with this, we then found out the finance had apparently been declined after waiting a further 2 hours!!!

The communication has been absolutely shocking. Different information has been given at different stages, and we have been left wasting time and being passed around trying to get a straight answer. Went on test drives and everything literally dangled the car infront of my face.

If the finance had not actually been fully approved, we should never have been told that it was and that the car would be ready to collect. This has caused unnecessary stress and inconvenience.

Would not recommend based on this experience. The way this has been handled has been completely unacceptable.
Waiting for managers response to this as needs to be rectified.

Daniel made the process of getting my Tesla Model 3 straightforward. Everything was simple, and the steps were easy to follow. Dean was great with helping me complete all the admin procedures.

I'm leaving this review because I had an issue with a car I bought from them, and you only really get to know what a company is like when things go wrong and you see how they handle it.

We bought a high-mileage Polestar 2. Unfortunately, one week after purchase (we didn't opt for any additional warranty), the car's heating system failed. Aftersales is handled by a third-party warranty company that was quite difficult to get in touch with and slow to respond. They sent me to a garage in Leeds for a diagnosis and told me not to pay them, but the garage demanded I pay the diagnostic fee (£115). I couldn't get through to the warranty company to resolve it on the spot, so I ended up paying.

It then took a few weeks from the initial diagnosis to getting the car repaired. The car was fully repaired, and I had some additional work done at the same time (12V battery changed and reduction gearbox oil changed). On the positive side, the repair was completed at their cost, and the diagnostic refund was applied toward the extra work I requested.

This would be a 5-star review if not for the wait and the difficulty in getting an answer regarding repair approval. However, the garage did right by the law and fulfilled their obligations.

Would I buy a car from them again? Yes. The new car was well-priced (though the trade-in allowance for our old car was a bit undervalued in my opinion), and the salesman wasn't pushy. The experience could have been better, but it's a second-hand car dealer—what do you expect!

I advise anyone don’t get a car from v12 Hinckley, firstly I got a bmw 420i on finance, I had the car a couple days and the engine light came on I contacted them directly they said get booked in to a garage I did they changed solenoids and did a oil change which they payed for but problem came back engine light on again they took it to a specialist which they said will cost about 6000 to fix as needs a whole new engine rebuild was either a camshaft and timing issue causing it, they then rufused to pay and swapped my car for a different one, so went up there I picked a Mercedes this time and after 1 day of having it engine light came on, next day I took it straight back and handed the keys to the manager and said I’m rejecting this one as well I don’t get how 2 cars I’ve had both had engine management light on within days of having them, so both going through rejection and having to wait for them to refund the money back to northridge I’ve been waiting like 3 weeks for them to pay the money back but still haven’t Evan sent the money to them I’m constantly emailing and ringing to find out what’s going on, if I cancel the direct debits I’ll get bad credit, I’m sure by law they have to pay the money back within 14days of rejection and it’s been 3 weeks, these past few months have been nothing but stress and money down the drain I advise people not to trust v12 they tried to scam me I would give 0 stars but won’t let me, at this point training standards need to be involved they say all vehicles are checked under AA yet eml light comes on within a day come on

vish , was great helpful when we attended gave use all details and supported in ensuring car was ready to take away same day, within 2 hours we done everything with his support.
just one down side He couldn’t find the dog bowl for my dog to have some water while we was here :) but also dog friendly which was also great

Rayyn was very good in handover really amazing Ash was good asw will come back

Dan took the time to explain everything about the car and guided me through the process thoroughly. Parvinder was helpful in handling my exchange car. I left with my queries fully addressed.

Please avoid at all costs
Brilliant at selling faulty calls
Bought the car with defects on the whole vehicle .
Once I contacted them it was a different team and the after sales team had a different tone from the start of conversation. They were on the defensive and deny all claims of their fault . They are rude and extremely disrespectful. Especially Michal eddolls.
Would avoid at all costs