V12 Sports And Classics - Hinckley Reviews 

Daniel made the process of getting my Tesla Model 3 straightforward. Everything was simple, and the steps were easy to follow. Dean was great with helping me complete all the admin procedures.

I'm leaving this review because I had an issue with a car I bought from them, and you only really get to know what a company is like when things go wrong and you see how they handle it.

We bought a high-mileage Polestar 2. Unfortunately, one week after purchase (we didn't opt for any additional warranty), the car's heating system failed. Aftersales is handled by a third-party warranty company that was quite difficult to get in touch with and slow to respond. They sent me to a garage in Leeds for a diagnosis and told me not to pay them, but the garage demanded I pay the diagnostic fee (£115). I couldn't get through to the warranty company to resolve it on the spot, so I ended up paying.

It then took a few weeks from the initial diagnosis to getting the car repaired. The car was fully repaired, and I had some additional work done at the same time (12V battery changed and reduction gearbox oil changed). On the positive side, the repair was completed at their cost, and the diagnostic refund was applied toward the extra work I requested.

This would be a 5-star review if not for the wait and the difficulty in getting an answer regarding repair approval. However, the garage did right by the law and fulfilled their obligations.

Would I buy a car from them again? Yes. The new car was well-priced (though the trade-in allowance for our old car was a bit undervalued in my opinion), and the salesman wasn't pushy. The experience could have been better, but it's a second-hand car dealer—what do you expect!

I advise anyone don’t get a car from v12 Hinckley, firstly I got a bmw 420i on finance, I had the car a couple days and the engine light came on I contacted them directly they said get booked in to a garage I did they changed solenoids and did a oil change which they payed for but problem came back engine light on again they took it to a specialist which they said will cost about 6000 to fix as needs a whole new engine rebuild was either a camshaft and timing issue causing it, they then rufused to pay and swapped my car for a different one, so went up there I picked a Mercedes this time and after 1 day of having it engine light came on, next day I took it straight back and handed the keys to the manager and said I’m rejecting this one as well I don’t get how 2 cars I’ve had both had engine management light on within days of having them, so both going through rejection and having to wait for them to refund the money back to northridge I’ve been waiting like 3 weeks for them to pay the money back but still haven’t Evan sent the money to them I’m constantly emailing and ringing to find out what’s going on, if I cancel the direct debits I’ll get bad credit, I’m sure by law they have to pay the money back within 14days of rejection and it’s been 3 weeks, these past few months have been nothing but stress and money down the drain I advise people not to trust v12 they tried to scam me I would give 0 stars but won’t let me, at this point training standards need to be involved they say all vehicles are checked under AA yet eml light comes on within a day come on

vish , was great helpful when we attended gave use all details and supported in ensuring car was ready to take away same day, within 2 hours we done everything with his support.
just one down side He couldn’t find the dog bowl for my dog to have some water while we was here :) but also dog friendly which was also great

Rayyn was very good in handover really amazing Ash was good asw will come back

Dan took the time to explain everything about the car and guided me through the process thoroughly. Parvinder was helpful in handling my exchange car. I left with my queries fully addressed.

Please avoid at all costs
Brilliant at selling faulty calls
Bought the car with defects on the whole vehicle .
Once I contacted them it was a different team and the after sales team had a different tone from the start of conversation. They were on the defensive and deny all claims of their fault . They are rude and extremely disrespectful. Especially Michal eddolls.
Would avoid at all costs

Drove the car home and a door trim fell off, was asked to supply a quote to have it repaired. This was supplied within a few days but I've not had a response after 2 weeks.

I brought a Hyundai tuscon 72 plate in November 2025 from v12 Hinckley I specifically asked about things that would be covered by the gold warranty that they advise me to buy as I was spending a lot of money on the car and wanted to make sure if there was any issues that they would be covered they never told me there would be a limit on the amount the warranty company would pay out for any repairs if they were needed from the moment I got home with car there was times when the car didn’t seem to pull away smoothly but I didn’t realise it was a problem as I just thought it was because I was getting used to driving an automatic hybrid as I only ever driven manual cars before I have had the car for 9 months and paid £20,000 for it I contacted the warranty company about what car had been doing and they arranged for car to be looked at which the only garage tht dealt with warranty and automatic hybrid clutch / gearbox was miles away from where I live they collected car in July and I have been without a car for a month I rang v12 Hinckley after sales to speak to them as the warranty company either dnt reply to emails or answer phone to say to them about problem only to be told by lady on the phone that basically it wasn’t their problem when you spend that sort of money on a car and specifically ask questions about warranty etc and told don’t worry it all covered you dnt expect to them be told that the warranty only covers so much and you now got to go find thousands to get your car fixed and basically the place you brought from just wanted your money and dnt give 2 monkeys about the after sales care for their customers

Surprise, surprise - a car salesman that tells lies!
For the most part the sales people were very nice and pleasant to deal with, and the cars are also pretty good prices - which is why this is not a 1 star review. But they did flat out lie when selling extras. I was told I could pay a one-time payment of £999 for installing an electric charging point outside my house, regardless of how much extra work was needed to install it. But after paying and then submitting a pre-installation survey I was told it would be another £400 to complete, which I had no choice but to pay because I was already £999 deep.
Also the wait times are ridiculous here! After making an appointment to see a car it was 90 minutes later before we were dealt with!
Overall a very unpleasant experience and I would not recommend

Avoid – TOTALLY APPALLING SERVICE
Based on experience, I would not recommend V12 Sports & Classics to anyone looking for value for money, decent aftersales support or even basic customer service.

The service has been shambolic from beginning to end. Calls repeatedly not returned, emails ignored, promises of contact that never materialise, no ownership and an astonishing lack of compassion when a customer genuinely needs help.

The irony is that V12 responds to negative Trustpilot reviews telling people to contact Aftersales. Good luck with that – getting Aftersales to actually respond is half the battle.

This experience has left us with the overwhelming impression that making the sale is the priority, dealing with the customer when something goes wrong is another matter entirely!

Most concerning has been the apparent lack of awareness around customer vulnerability. For a business operating in a regulated consumer environment, I would expect far greater understanding of the importance of identifying vulnerability and treating customers fairly and appropriately.

If you value responsive service, accountability and support after you've handed over your money, think very carefully before dealing with this company.

Perhaps less effort managing the Trustpilot reviews and more effort looking after the customers behind them would be a good place to start.

Was given one part ex price on the phone which miraculously reduced by a grand when I got there, do not trust what they say on the phone, a waste of time and money

I am deeply disappointed with my experience at the Hinckley branch. I strongly advise potential buyers to proceed with caution.

I initially placed a £99 deposit to view and test drive a 2022 VW T-Roc R-Line on Saturday 15th August. After the test drive, I informed the salesperson, Onder, that I needed time to consider the purchase. I was then pressed by two separate managers/closers to buy the car on the spot. When I reiterated that I needed time, one of the managers stated that if I increased my deposit to £300, the vehicle would be fully reserved for me until the following Saturday (22/08/26) so I could return to complete the payment and collect it. I agreed and paid the £300.

On Thursday 20/08/2026, I noticed the advert had been taken down from AutoTrader and the dealership website. Upon calling both the Head Office and the Hinckley store, I was informed that the car had already been sold! Rather than explaining how this happened, staff simply dismissed the issue by stating they had other cars in stock. The issue is not alternative stock availability—it is why a vehicle was sold to someone else when I had an agreed, paid reservation on it. Was this a deliberate choice to prioritise a quicker sale, or serious internal miscommunication? Whatever the reason is, its unacceptable!! I was explicitly told to put a higher deposit than normal for them to save it till Saturday yet they still decided to sell it.

A deposit is meant to secure a transaction, not act as a temporary holding marker until another customer walks through the door. As far as I understand, once that car had been reserved for me it shouldn’t have been sold to someone else - you wouldn’t sell a house that someone’s already put a deposit on??

Had I not taken the initiative to call and check the status of the vehicle, I would have travelled to the dealership on Saturday fully expecting to purchase and collect a car that had already been sold to someone else. I consider this to be a very poor customer experience as I did not receive any commutation from the sales team and feel that I was seriously let down by the Hinckley branch.This experience has completely undermined my trust in the dealership.

The only positive element was Marina, who was professional, helpful, and efficiently processed my £300 refund over the phone. I am still waiting for a genuine explanation from management as to why the explicit agreement I was given was completely ignored.

Dips was very professional, and took the time to explain everything in detail. A good experience overall 👌

Excellent experience from start to finish. The team was very professional, friendly, and helpful throughout the process. Everything was handled smoothly and efficiently, and I felt well looked after. I would definitely recommend this dealership.

I bought a car. Vish told me i will call you tomorrow for delivery date now I called about four times since yesterday and everyone is telling me we call you in one hour but all lies and the advisors are not writing notes that who called for what. Now I’m considering other options.

Jake was very professional and made the process smooth. I felt looked after and comfortable throughout while purchasing my Mercedes-Benz GLE. Would consider returning in future.

very helpful quick and easy , friendly staff including mo

Ver helpful quick and easy

Cameron was friendly and professional throughout the process. He took the time to explain everything clearly, which made things easier to understand. I appreciated how he talked me through all the details about the Skoda Scala, ensuring I felt confident with my decision. The only downside was the lack of convenient customer parking, which could definitely be improved.