I made a silly error when booking and didn't the read small print -- I rang Vacanceselect the next day to cancel my holiday and rebook. They were brilliant. They answered the phone promptly, the servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
+ The fact you get an answer straight away. - However, it's a shame I have to pay an additional 30€ because I asked to add (so I decided to pay more!) an extra night to my stay only one day after m... See more
Cottage was Lovely and great location. There are a few things that could be improved. It need a window blind in the upstairs Bedroom. We could not find the outdoor dog cleaning area ? The photo... See more
We want to give you from vacanselect 10 stars but can only give 5 because in Holland but also in Italy they helped us very good and give us good service. The lady from Italy that helped us was ver... See more
Company details
About VacanceSelect
Written by the company
VacanceSelect is the European specialist in camping, glamping and holiday villages. With a choice of more than 1300 campsites and holiday villages in 16 European countries, we offer the best holiday experiences throughout Europe.
We work together with the best campsites and tour operators and with nearly 40 years of experience, our experienced team of holiday specialist are happy to go the extra mile for our customers. Our core values are passion, personal contact and hospitality.
Within three decades, VacanceSelect developed into a global player offering more than 31,000 accommodations. In 2023, VacanceSelect has been acquired by CampingVision. We have updated the brand's appearance, including the logo and website, which now has even greater search functionalities and new features.
We work together with the best campsites and tour operators and with nearly 40 years of experience, our experienced team of holiday specialist are happy to go the extra mile for our customers. Our core values are passion, personal contact and hospitality.
Within three decades, VacanceSelect developed into a global player offering more than 31,000 accommodations. In 2023, VacanceSelect has been acquired by CampingVision. We have updated the brand's appearance, including the logo and website, which now has even greater search functionalities and new features.
Written by the company
Contact info
Bijster 13, 4817 HZ, BREDA, Netherlands
- +31 (0)416 849852
- www.vacanceselect.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ng my booking was changed four…
Everything my booking was changed four days before I left England to go to France , the site I was given was an insult,I booked in went to the pitch and straight back to recito tell them I was leaving
August 23, 2024
Reply from VacanceSelect
Dear Ms. Hampton,
We thank you for your review. We are sorry that the pitch originally booked was no longer available.
I can see that we had contact with you yesterday about your situation, and we have already provided a solution to you.
Kind regards,
Colinda, Customer Care Team VacanceSelect
Simply and easy experience to book and…
Simply and easy experience to book and a great selection of locations and accommodation types. High recommendation from me and 2nd holiday we have booked, and we will be booking more!
August 13, 2024
Easy and straightforward booking system
August 12, 2024
Easy to book and pay off in instalments
August 10, 2024
I booked for next year but I don’t like…
I booked for next year but I don’t like that the price may change and that I can’t book my flights until I get final confirmation.
August 3, 2024
Easy to navigate the website
Easy to navigate the website. Booking on line was very easy. Our second holiday with VacanceSelect as prices offered are good. Would certainly use them again
August 1, 2024
Dont book with VacanceSelect
Union lido was wonderful, I only wish we had booked directly with them. VacanceSelect or Suncamp who where the onsite operator's where just awful. The cabin was old , leaking, smelly , bunkbed ladder broken, windows broken (i could go on) and when we complained onsite, Suncamp, husband and wife team, where rude angry intimidating and did nothing to help only scream and shout and terrify my 4 small children. It was so awful that we just made do so as not to have to deal with this couple again.
When we came home and complained to VacanceSelect the customer service was diabolical. Rude, not interested and no genuine concern for all that we experienced. Our holiday was ruined. Nearly 2.5k for 10nights accommodation, they should be ashamed of themselves.
Please save yourself money and heartache and DO NOT BOOK WITH VACANCESELECT.
Thank you for your reply, please provide me with your contact details, that link is to a general page.
May 24, 2024
Unprompted review
Reply from VacanceSelect
Dear family,
Thank you for your review and feedback!
Iam glad to read that campsite Union Lido is wonderful!
Iam sorry to hear that your holiday did not meet your expectations and the accommodation was old and had several defects. Unfortunately you did not mention your name or booking reference so I can not check in your booking if you have filled in a complaint. As your holiday was not as expected I will kindly ask you to fill in the form on our website: https://support.vacanceselect.com/hc/en-gb/categories/17980194696721-On-your-holiday#18126067117585
In case you need further help please let me know.
Kind regards,
Karin Team VacanceSelect
Easy to use and great value
July 22, 2024
Bad support center, but excellent site staff
Searching engine and support center score 1: misleading selection process: person is classified as a child under 17, but is eventually considered an adult. Worst customer support centre I have ever encountered: unhelpful, unfriendly operator who gives standard answers and useless help. The operator's name is Bela G.
The campsite operator score 5: quick and efficient help when I asked for a change in the number of passengers.
Mobilhouse operator score 5: helpful and friendly operator, all problems were solved promptly and well. The Mobilhouse operator's name is Marko.
July 2, 2024
The house was dirty
The house was dirty - glasses and plates didn’t see detergent for sure, there wern’t any bad sheets or towels, bouth sun beds were broken, terase and equipement on the terase was in bad shape. We were trully disapointed. I recomand them to take out beds next time and power off the electricity. They know very well what are they doing, becouse you can rent sheets and towells from them. Bravo! Who takes off sheets and then rent them? That was not proffessional.
July 4, 2024
No visit happened
No visit happened
Bbq wasn't clean
Inside wasn't particularly clean
No check out instructions.
July 2, 2024
Reply from VacanceSelect
Thank you for you review and feedback. I am sorry to hear that your stay did not meet your expectations. If you want to make an official complaint, feel free to send us an e-mail and we will forward it to the accommodation provider for you. Kind regards, Team VacanceSelect Colinda
Everything was amazing .
Everything was amazing .
Kids program, yogas, meditation everything.
The house is nice and the operators was very friendly and helpfull💫
July 1, 2024
I had a wonderful week at Camping Le…
I had a wonderful week at Camping Le Jard with VacanceSelect. This is friendly well equipped campsite and is close to beautiful beaches. The entertainment is varied every night and the restaurant and bar staff are excellent.
June 15, 2024
Quick and informative
Quick, precise and informative pages and booking process. So far so good (not yet departed to our holiday spot)
June 27, 2024
Nice camp
Very quiet place, suitable for families with children, near the beach and swimming pools (it is free). Beautiful view. Mobile homes were clean with large terrace.
Staff services - exellent.
Close to restaurants, children's playground, small shop, village...
negative
- parking not directly next to the mobile home, (but not far away),
- wifi only at the pool, reception and restaurant,
- the road from the beach and in the camp at least "hills" could have asphalt (it is difficult to push a carriage there)
- they do not separate waste (plastic, glass, nothing...)
- mosquitoes in the evening
June 16, 2024
Good presentation of tents and mobile…
Good presentation of tents and mobile homes. Easy reseevation and guick responds.
June 20, 2024
exclusive rest in the neighbourhood of the garbage dump
Nice construction, cosy tent (called lodge tent holiday premium) , but unfortunately 4-5 meters away from the garbage dump of Valkanela. The vehicles start their buzzing at 5 in the morning. It is impossible to rest at this point of the campsite. Owners should not rent out this section of the camping.
June 6, 2024
Reply from VacanceSelect
Dear family,
Thank you for your review and feedback! Iam sorry to hear that your holiday did not meet your expectations especially the location of your tent. Partners are dependent on campsites where to put their accommodations. It is the campsite direction who decides. I hope you had a nice holiday despite the poor location of your tent.
Kind regards,
Karin Team VacanceSelect
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.