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Written by the company
Poststraße 33, 20354, Hamburg, Germany
4.8
101 reviews
No recent history of asking for reviews
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BEWARE AS THIS COMPANY AS DECLARE BANRUPTCY WITHOUT ANY PRIOR WARNING TO LONG ESTABLISHED PROFESSIONAL RELASHIONSHIPS.
IT HAS ACTED WITH BAD INTENT AND OWS HUNDREDS OF THOUSANDS OF EUROS TO SEVERAL TOUR OPERATORS AND PEOPLE THAT HAS BOOKED WITH THEM IS LOSING THE HOLIDAYS.
PEOPLE LIKE THESE SHOULD BE ARRESTED FOR LIFE!
Nothing corresponded to the description of the web site. A house in 1200€ the week in October in a deplorable state. The site described us a Jacuzzi, a kitchen with modern equipment the Jacuzzi has never worked, the timeless kitchen, without coffer machine, refrigerator without handle with the shelves which fall, oven supported by bricks.
When we ask for a compensation, each sends the ball back because in fact we rent on a site which calls on to a local agency... Especially an advice do not reserve by this site.
Vacasol has the worst rental agency service I have experienced,. Vacasol forced us to reschedule, even after rental confirmation (Vacasol has overbooked); the house was dirty and horribly damaged, but Vacasol did not support and refuses to refund. Beware and look for the good agencies that are not misleading with old photos and misleading descriptions!
- Have had extensive contact with Vacasol Support (e.g. Laura, Nicole..), who did not help, nor resolve anything. Plus: they charged us too much credit card fees - also without refund, though we have complained
Reply from Vacasol.de
Dear Monika,
Thank you for your feedback. I am very sad to hear that you have had a bad experience with one of the holiday homes you rented through us. We take all feedback seriously as we would like our clients to have a good experience.
We would like to investigate the matter, so please contact us at info@vacasol.com with your booking number and we will come back to your as soon as possible I look forward to hearing from you.
Kind regards
Kristine Stadager
Team Leader Customer Service
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