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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the helpful and friendly staff, especially the delivery drivers, who are often described as polite and professional. The ordering process is frequently noted as easy and straightforward, with many consumers highlighting the convenience of early deliveries. However, some customers also noted issues with order fulfillment, including significant delays and unexpected changes to delivery dates. A few people mentioned problems with communication regarding these delays, and some experienced difficulties with unexpected price increases or additional charges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and punctual... See more

Price

Clients share positive opinions on price, with many finding the prices to be good, competitive, and even the... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering system, good... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the kindness, patience,... See more

Based on these reviews

Rated 5 out of 5 stars

Always delivers when scheduled. If I order too much oil they will credit difference back into my bank account which a lot of companies do not. Have had trouble in past with a company deducting £20 bec... See more

Rated 5 out of 5 stars

I pay an amount each month into my Value Oil account which is like a saving plan, then when I need to order oil I don't have a big bill to pay. I don't miss the amount I pay via direct debit. I used s... See more

Rated 5 out of 5 stars

Delivery was earlier than expected, which was good. (Although I didn't hear about this until the same morning, which could have been awkward.) The driver came with a smaller tanker, as requested, wh... See more

Rated 5 out of 5 stars

Value Oils provided an excellent service. They were competitively priced and delivered exactly when they said they would. The driver was very friendly and polite. I would use Value Oils again and defi... See more


Company details

  1. Heating Oil Supplier

Written by the company

ValueOils.com is the UK’s leading independent online home heating oil price comparison website. We are headquartered in Belfast and supply home heating oil (Kerosene) and gas oil (Red Diesel) to thousands of customers in every part of the UK daily. ValueOils.com can offer you cheap heating oil every day by comparing fuel prices from our extensive network of suppliers, presenting you with the best price and delivery options available for your postcode. With every quote we provide, we always offer the cheapest oil prices that we have available - guaranteed.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

518 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best Price

Best price on day ,easy ordering, delivered on time,telephone conversations were polite and helpful.
Will use ValueOil again if price is good

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use!

Easy to get a quote for comparisons and easy to order. Good delivery and within scheduled time and always a very friendly delivery driver!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Delivered within time frame given

Called on the day of delivery but unfortunately my partner was oblivious to the banging on door and windows and calls to his phone.... he was in the shower... enough said. I received a call as the door to garden was also locked. After trying to get hold of my partner and also not able they said not to worry they would reschedule a delivery. Received a call later that afternoon and they delivered next day. Fantastic service. Kept in contact. Good price. Will use again.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

HAPPY CUSTOMER, I always use Value Oils for my home…

I always use Value Oils for my home heating oil. When I ring the order through the staff are so lovely and helpful. I thought I was too late to get the latest order in before Christmas, but ‘No’, I was SO surprised when the delivery lorry turned up 2 days later after placing the order…..I am well pleased with the service I always receive from them, and would certainly recommend them for oil supplies.

December 17, 2024
Unprompted review
Rated 2 out of 5 stars

Misleading prices

Value Oils has deceptive pricing, and it adds an extra charge on top of the cost of the fuel. It is not open or clear about this extra charge, which meant the final cost of the fuel was over 2p/litre more expensive than quoted. When I challenged them on this practice, they refused to discuss it with me. Very poor customer service and sharp trading practices, I would not recommend them.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Always a great price

Always a great price, the savings scheme makes it easier when you need to top up. The delivery was earlier than original given date. Would highly recommend Value Oils. Thank you

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very pleased with company and such good saving on my fuel bill. Have recommended to neighbours too. Thank you.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Competitively priced

I find Customer Service always helpful and polite. Value Oils prices are usually the most competitive of the online oil suppliers. The access to my home is restricted, so have to phone to ask for a 4 wheel delivery vehicle - perhaps this option could be added to the online order page. I usually get a delivery confirmation from the oil delivery company the day before.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company!

Great prices, fast delivery, good communication. Also the option to set up a payment plan. Love this company and will be using from now on.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company.

Great company for price, customer service and delivery times. The website is easy to use and regularly they beat Boiler Juice on price.
Very happy customer. Thank you 😊

January 3, 2025
Unprompted review

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