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Vanilla Underground Reviews 1,574

•
TrustScore 4 out of 5

4.1

Shopping & Fashion
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting that items arrived quickly and on time. Many people also highlight the excellent quality of the products and the competitive pricing, finding great value for their purchases. The ordering process is generally described as easy and straightforward, with a good selection of items available. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, such as items breaking quickly or prints fading after washing. There were also occasional concerns regarding delivery, with some experiencing delays or problems with the courier service. Additionally, a small number of reviewers found the sizing of products to be inconsistent or had issues with items being advertised at one price and then changing in the basket.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many customers praise the great items, good quality, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the quality, finding... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the easy ordering process,... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very fair,... See more

Based on these reviews

Rated 4 out of 5 stars

Turtles t-shirt was good fit, just a bit smaller than a lot of my other medium sized t-shirts. Lounge pants were nice and cozy. Just a pity there was no pockets. Both items were posted separately as t... See more

Rated 4 out of 5 stars

It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more

Company replied

Rated 4 out of 5 stars

Website was great for ordering, found what I was looking for but returned them as my grandson had some of them already. Will order again but bigger sizes. Paying for returns is a problem though.

Rated 4 out of 5 stars

The product I purchased was good quality and advertised at a competitive price but they advertise 24hr / next working days delivery although my purchase took over a week to arrive. Evri was blamed fo... See more

Company details

  1. Shopping & Fashion

Written by the company

Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Even though I've had to return the items I purchased, (too small) I can't fault their customer service, the items arrived promptly, and I messaged them to say I was returning them and they replied straight away, you can't ask for more than that.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

For 6 Year old

I ordered this for my 6yr old grandson for his birthday. It arrived in very good time and he is thrilled with it. Thank you

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had a great Pokemon swimsuit for my daughter from them, really durable, I wanted the next size up but it was out of stock. I sent an enquiry and they replied really promptly giving an accurate estimate of when it would come in. So helpful!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Superb material, lovely items, speedy delivery. So delighted with my purchases. So happy to have found a good quality retro supplier. Thank you!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Review

Really liked Mr Men growing up they are comfortable to wear and also quick delivery the next day would buy from Vanilla Underground again.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality product

Super speedy delivery - came within 24h. Delivery was cheap and top was great value. So pleased with service and product - already got so many compliments on my new Teenage Mutant Ninja Turtles top. Thanks

August 2, 2024
Unprompted review
Rated 2 out of 5 stars

Sizing is crazy

Shipping was good
Sizes are crazy they aren’t like any brand not happy
Definitely need to. Fix your sizing!!!

July 25, 2024
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Reply from Vanilla Underground

We are sorry to hear of your disappointment. We do include a size guide on our listing with measurements that we hope helps customers to choose the correct size when ordering however, we would really value your feedback and input in more detail if you can get in touch with us to discuss further please?

Rated 5 out of 5 stars

Excellent Beautiful

Excellent , beautiful hooded towel.
My grandson loves it.
Very good quality.

July 30, 2024
Unprompted review
Vanilla Underground logo

Reply from Vanilla Underground

Thank you so much for taking the time to leave us a review, we really appreciate it. If you email us on customercare@vanillaunderground.com we would be happy to send you a discount code for you to use on your next order with us.

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