I have used my Vanquis card more recently due to the offers you provide to your customers. I am referring to your 0% for 6ths money transfer with a 4.9% handling fee. Like most responsible people I al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App works well, customer service is good, amounts of credit is good, putting snoop that seems dodgy, offering limits above payments levels thats not a good thing actually, card works well in other cou... See more
Company replied
When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
Very simple and easy to follow process for applying, and full support provided with the app. Never really wanted to go down the credit route however, cost of living and low wages lends the use of a cr... See more
Company replied
4.4
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Always helpful
Vanquis card services have helped me to a better credit score and they have always been very supportive of things are not going so smoothly
October 9, 2026
Reply from Vanquis
Hi Arthur, We are so pleased to hear that we have been able to support you in improving your credit rating and that our team has been there for you whenever things have gotten challenging. Thank you so much for taking the time to share your positive experience and kind feedback!
James - Customer Experience
Vanquis for me is the best card
Vanquis for me is the best card coming to my life i recommend for every person.
October 9, 2026
Reply from Vanquis
Hi Jean - It is wonderful to hear how much value our credit card has brought to your life. Thank you for taking the time to share your recommendation with others.
Rachel - Customer Experience
I really like Vanquis there app is…
I really like Vanquis there app is really easy to use and when I applied for the card I got a instant decision and has been great in helping build my credit report
October 9, 2026
Reply from Vanquis
Hi Mark - We are delighted to hear that you had a smooth application process and received a quick decision. It is fantastic to know that the mobile app is working well for you and that we can support you in building your credit score. Thank you for sharing your great experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi Sandra - We appreciate your feedback and are so glad to hear that our team was smooth to work with and provided great assistance. Thank you for sharing your positive experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi Patricia - Thanks so much for your 5-star review. I'm pleased everything is ok for you!
Rachel - Customer Experience
Reply from Vanquis
Hi Philip - We are so pleased to hear that you are having such a great experience with your card. Thank you so much for taking the time to share your positive 5-star feedback with us!
Rachel - Customer Experience
Good service
October 2, 2026
Reply from Vanquis
Hi Ravikumar - Thank you so much for your 5-star review. I'm so pleased you feel Vanquis are providing a good service!
Rachel - Customer Experience
Excellent service
Excellent service , hassle free ,I would recommend Vanquis anytime.
October 9, 2026
Reply from Vanquis
Hi Ian - We are glad you enjoyed your experience with our smooth process and appreciate the recommendation.
Rachel - Customer Experience
Am being charged very high interest…
Am being charged very high interest every month😡😡😡
September 3, 2026
Reply from Vanquis
Hi there - Thank you for sharing your feedback with us. Interest rates are influenced by a variety of factors. We strive to set rates that are fair and competitive while ensuring we can continue to provide quality services to all our customers.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: 0330 099 300 and a member of the team will happily assist.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
It was easy to apply very helpful
October 1, 2026
Reply from Vanquis
Hi Karen - We are so glad you had such a smooth experience and found our service so beneficial! Thank you for taking the time to leave us a wonderful five-star review; we truly appreciate your support.
Rachel - Customer Experience
Very good at offering limit increase to…
Very good at offering limit increase to deserving customers and keeps an eye on your account against fraud.
October 2, 2026
Reply from Vanquis
Hi Alex - We appreciate your positive feedback and great rating! We are so glad to hear that you are pleased with our account security measures and our approach to credit limit updates.
Rachel - Customer Experience
Blatant racism
I went to open an account but given every and I mean EVERY image of their customers showed either a black man woman or couple I can only assume they do not want non blacks as customers. This would appear openly racist
In answer to your response - No I don't want to make a complaint as I have simply invested my money elsewhere although I think in this day and age being so overtly racist is quite incredible
October 8, 2026
Unprompted review
Reply from Vanquis
Hi there - Thank you for taking the time to share your feedback with us. We value inclusivity and aim to serve individuals from all backgrounds.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
Quick and Easy Process
The balance transfer process was easy to follow and very quick. Its a shame more banking apps aren't like this!
October 8, 2026
Reply from Vanquis
Hi Michelle - We're so happy to hear that your balance transfer was such a smooth and speedy experience for you. It's wonderful to know our app is standing out in a positive way. Thank you so much for the 5-star rating!
Rachel - Customer Experience
First time using Vanquis and I found it…
First time using Vanquis and I found it very easy to apply for and easy to navigate
October 9, 2026
Reply from Vanquis
H Yvonne - Thank you for the 5 star rating. We are delighted to hear that your initial experience with us was so smooth, from submitting your application to exploring our platform.
Elizabeth - Customer Experience
Reply from Vanquis
We are so happy to hear that our team was able to assist you and that you had such a great experience with us. Thank you for taking the time to share your wonderful feedback!
James - Customer Experience
Extremely poor customer service and a…
Extremely poor customer service and a frustrating account closure process
I have had an incredibly frustrating experience trying to close my Vanquis credit card account after permanently relocating overseas.
Despite repeatedly explaining my circumstances and making it clear that I was ready and willing to pay my outstanding balance in full, what should have been a straightforward process dragged on for months.
On 20 August, Vanquis confirmed in writing that they would change my Direct Debit to collect the full outstanding balance and subsequently close my account. I accepted this arrangement immediately. However, when the payment date arrived, they collected only £10 instead of the agreed amount.
From there, the customer service experience was extremely disappointing.
I repeatedly contacted Vanquis to explain the situation and request a practical way to settle the balance from Australia. Rather than resolving the issue, I was passed between representatives, repeatedly told that my correspondence had been forwarded to a case handler, and asked to provide information I had already explained.
At no point was I given a satisfactory explanation for why the original agreement had not been honoured.
Eventually, after weeks of chasing, I was provided with bank transfer details and paid the remaining £239.70 myself on 25 September. Despite requesting confirmation that the payment had been received and my balance cleared, I have yet to receive that confirmation.
What makes this particularly frustrating is that I was never disputing the debt or attempting to avoid payment. I was actively trying to pay Vanquis what I owed and close an account I no longer needed.
The lack of communication, repeated generic responses and failure to follow through on an agreed resolution made this a far more stressful and time-consuming experience than necessary.
I would have expected considerably better from a regulated financial institution. Based on my experience, I cannot recommend Vanquis.
June 10, 2026
Unprompted review
Reply from Vanquis
Hi Marc - Thank you for providing your information. I tried calling you today but wasn't able to get through.
We always aim to provide the best possible service. If you'd like to make a complaint, please get in touch and we'll investigate it for you.
- Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Elizabeth - Customer Experience
You listen and if people are good …
You listen and if people are good customers you're always helpful and offering ways to make life easier
October 8, 2026
Reply from Vanquis
We are so pleased to hear about your great experience with us. It is wonderful to know that our team has been attentive and supportive in finding ways to make things easier for you. Thank you so much for taking the time to leave such kind feedback.
James - Customer Experience
Reply from Vanquis
We are glad you enjoyed your experience with us. Thank you for sharing your positive feedback about your improved credit profile.
James - Customer Experience
Great card brilliant service
October 6, 2026
Reply from Vanquis
Thank you so much for taking the time to leave us a 5-star rating. We are absolutely delighted to hear that you are enjoying your experience with our product and that you found our support to be top quality. Your positive feedback is greatly appreciated by our team!
James - Customer Experience
Can’t log in to your app mr longhurst
October 8, 2026
Reply from Vanquis
Hi Mr Keith - Thank you for providing your information. I tried calling you today but wasn't able to get through.
We always aim to provide the best possible service. If you'd like to make a complaint, please get in touch and we'll investigate it for you.
- Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Elizabeth - Customer Experience
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