This software makes things far too complicated, and the only way to discover that is by logging into the software. They then claim that logging in waives your right to a refund. I would strongly reco... See more
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Looks really impressive on the website, reality of the software feels like you're using something developed 15 years ago, the UI is very clunky and low resolution, the modelling power is pretty poor.... See more
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This is a useful software for visualising your van build, but to be honest it is incredibly frustrating to use. The rotate tool is completely broken, visualising and placing furniture is nigh impossib... See more
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You know it's bad when the company spends more time writing responses to negative comments than they do to dissatisfied customers asking for refunds. Don't fall for the BS advertisements. There are fr... See more
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Company details
Information provided by various external sources
vanspace 3D - the easiest way to design your custom van build. It is not easy to turn a small space into a home, you have to eat, sleep, relax, work and live all in the same tiny space. Planning and designing a van build that allows for all this i...
Contact info
Netherlands
- www.vanspace3d.com
2.2
Poor
286 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refund Denied
Refund Denied - I signed up for the tool and put some time into it. Realized it was just not going to work for me so I asked for a refund. Then emails back and forth them denying the refund and giving life lessons on how the world works. I simply asked for a refund in a timely manner as the tool did not work for me and they want to make a huge stand on it. Not cool.
December 8, 2024
Unprompted review
Reply from Vanspace3d
Hi Scott,
Thank you for your review however I am not sure what you are referring too.
You have not been denied a refund, your application is open pending specific information from you?
I appreciate that you think it should be granted imediately for you to deem as a timely manner, but we still need the information requested to review entirely.
Please update your review and provide at your earliest convenience, it is in your hands at the moment
Kind Regards
Team vanspace 3D
Unbelievable unfriendly
Unbelievable, where simple change could help. If you want a template you have to know the code for the vehicle, with the guide to vehicles asking you to pick from some code , no idea what the code is, but its a joke. SO easy to fix and yet they make it more difficult than it needs to be eg I think this is the van Fi Du L3H3 but I have no idea what that code means. what on earth were they thinking, from there it just goes downhill. Not user friendly at all. The resolution of the software is like a 1980 DOS screen .It really is horrible, I appreciate its important to select the template but seriously I cannot even find how to start the software easily, its so clunky , its the only game in town but I would have better luck starting with a pen and paper. Maybe there is a prebuilt van you can start with, Im yet to find it, there are a million lesson and instructions but its not user friendly to find anything out, READ the reviews and believe them
December 5, 2024
Unprompted review
Reply from Vanspace3d
Hi Dean,
It is unfortunate that you have written this review without using the vast amount of information available to you, including the beginners software course that we recommend following within your welcome email.
This course of only 7 short lessons is designed to have you completing your first layout design within the hour.
Lesson 6 is all about template selection.
Had you have followed this, you would have understood that we use the universal codes for each template, and could have very easily located the right template for your design.
You could have also clicked the question mark next to the template selection page search bar, which provides a detailed description of each template, their different names in different countries, and their dimensions.
I can not stress enough that following this course in it´s entirety gives you the flying start we want you to have, and for anything else, we have a complete help centre and knowledgable support team.
As for being user friendly, just like any other new game or software, there will be a learning curve. Following our dedicated course ensures that you learn the fundementals (and more) of the software quickly.
It would be great if you could now follow this and adjust your review,
Kind Regards
Sarah
vanspace 3D Service Team Manager
Do not use - Terrible Software!
Do not use this software under any circumstances. This is a scam company, passing off a poor quality product over a range of social media platforms.
Their so called refund policy is totally misleading and they will refuse and frustrate the process of providing a refund if requested.
If you need a van design, then you’re better off grabbing a pen and paper than wasting your money on this rubbish… If I could have given zero then I would have.
Review responses from this company attempt to give the impression that the numerous poor reviews are from customers seeking a free trial … The fact that they don’t actually offer a free trial or at least a time limited test of the product, tells you everything you need to know..They clearly have zero confidence that their product meets their customer needs.
Hook the customer with the pretence of a ‘cooling off period’ and money back guarantee and then when they hate your product, refer them to the small print!!
Sharp business practice !!
November 26, 2024
Unprompted review
Reply from Vanspace3d
Hi Darren.
Thank you for your second review.
vanspace 3D has been providing valuable van conversion layout concept software for over 6 years, with 3 versions released and the 4th underway.
It would not be possible to be this well-established if it were a scam.
Our refund policy is transparent and offered at checkout. We guarantee that if any user suffers a technical issue that we can not resolve through guidance or software updates, a refund will be given.
It can be read in full here https://www.vanspace3d.com/refund-policy
What is not possible is to skip past the wealth of information and lengthy recording of our software in action (that is provided to every single user during the purchase process) and expect an immediate refund based on a need that was not discussed prior to purchase. Of course, we need to talk about it!
It is unfortunate that you did not discuss your specific needs with us, refused to provide any detailed information about these needs, and created a crusade of defamatory reviews and posts to attempt to force a refund.
vanspace 3D is NOT a technical or CAD software, nor do we advertise or describe it as such.
We also can only provide exactly what we say we will provide, and we do!
Every online digital content purchase has a cooling-off period, which is waived once software login has occurred. This is an industry and regulatory standard, certainly not confusing and not up for debate.
Much time has been wasted avoiding providing specific details about your undiscussed needs, than it was designing a layout.
If our other users are creating amazingly detailed layouts that they are sharing across our social media, there is no reason that you could not too.
We recommend that in the future, more attention is given to the information being provided to you during any purchase and pre-sales discussions are conducted.
Kind Regards
Team vanspace 3D
I bought the license thinking it would…
I bought the license thinking it would help me create space for my van. Despite watching the tutorials. The tool is poor and deficient in many aspects. Don't waste your money. Scam.
September 25, 2024
Unprompted review
Reply from Vanspace3d
Hi Isaac,
Thank you for your review, but I am interested to know what you believe the scam is.
vanspace 3D is a 3D design software that allows you to create multiple design concepts in multiple templates and is dedicated to 1st time DIY van converters with zero technical design experience.
Users create amazing designs daily, and we know that they find their software a valuable tool in helping them find the layout that will suit them and their van life.
We would love to know what you find poor and deficient and if this is based on a preference for technical software versus living design software.
Kind regards
John
vanspace 3D Service Team
Slow To Receive Access
Never received my original email to verify my account after several attempts. Tried contacting customer service per their email confirming my membership and nether source connected. I believe I was scammed $35. Very disappointed! Will contact my bank to stop payment. Fingers crossed!
I did end up receiving my access to the Vanspace products I subscribed to. Their customer service team reached out to me and advised they were busy over the weekend. I will review the actual service once I get into it.
September 20, 2024
Unprompted review
Reply from Vanspace3d
UPDATE
We have spoken to Coleen via Facebook Messenger, who has confirmed that they were able to verify their account in the way described in our original response.
We have asked Coleen to update their review to reflect this.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hi Coleen,
Please be assured that we will never intentionally not respond to any communication received and will always honour our refund policy.
I have located an account set up in the name of Coleen North that was purchased on 21st September at 9.22 am CET
This account shows that verification via code or password reset has occurred, and the online dashboard was then logged into 22nd September 1.08 am CET
Software login has not occurred, and so per the vanspace 3D refund policy that is presented during the purchase process, and if this is the correct account, you are fully entitled to a refund.
I am not able to locate any support tickets created or received containing the email address registered to this account.
I can also not find any communication received while searching for the name Coleen North via email, live chat, or Facebook Messenger.
When a live or out-of-hours chat or email is received, a ticket number is created, and an automated confirmation of this number is emailed to you within seconds.
Please update your review with the relevant ticket numbers or contact us at the address below via our live chat facility.
https://www.vanspace3d.com/contact
I can then confirm that I have located the correct account, get you up and running/refund (whichever you prefer), and advise on any unanswered contact with us.
This is quite strange, as any account without software login is refunded no quibble within the first 30 days, so there is no good reason that we would not have dealt with this immediately if a query was received.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Utter garbage
Utter garbage. Takes ages to navigate through this. Really slow. Can't even change from inches to cm. Failed to download multiple times. Graphics are poor. Just crap. Stay away. I doubt I'll get a refund
This is a response to their response! See how it is all my fault and never theres! They just scam you into buying a package that doesn't work and gaslight you to make you think it's the clients fault! Basically, I should have recieved a package that works. And thats it. Instead, I got a package that is is SO slow, poor graphics - I mean, you can't even change the inches to cm!!!! Mental!
August 14, 2024
Unprompted review
Reply from Vanspace3d
Hi Barry,
This is a very disappointing review and a very good example of why these review sites aren´t taken seriously when it comes to digital products. The set-up matters.
I think it very important to make sure that any reader is aware that you have indeed contacted us before writing this review, with the following wording.
´´I'm finding that the functions on the package are very slow. Is there anything that can be done to speed this up?´´
You gave no other information, not even if Windows or Mac.
As you specifically asked if there was anything that could be done to speed this up, we provided you with a troubleshooting guide for both Windows and Mac, that focuses on the main causes of lagging programs
Incidentally, hardware problems do not evenly affect all games and design software, so even if only vanspace 3D seems to be the trigger, your hardware must still be checked.
System is below the minimum requirements
OS updates pending
Insufficient free memory
Insufficient free storage
Poor ventilation
Outdated graphics drivers
The guides also include information on lesser common but avoidable reasons.
We also included further steps should you not notice an improvement, that involves providing details about your system and relating to the listed areas above. You have not provided this information.
Sadly, you have provided far more information in this review than when you actually contacted us, the software provider, or in any responses since.
This changes things
Failed to download multiple times
This is caused by three reasons only. 1. Your connection, 2. You are running a Firewall, VPN or other network affecting program or 3, Your browser extensions
Can't even change from inches to cm
This means that something on your system is blocking the signals between your actions toggling this function in the software and the command being received by the software to act upon it.
This suggests that you are running a Firewall, VPN or other network affecting program, maybe even an Adblocker.
Could this also cause a lagging program? Absolutely. The software needs unaffected access to its own data files, which are stored locally on your system at all times.
Graphics are poor
vanspace 3D graphics are fantastic when the software is allowed to run correctly. Providing a full-screen example of what you see on the screen allows a quick determination of the full issue, along with the other information requested,
Things to consider
Are you using a second monitor? Is it branded? Is the cable used branded? What resolution is the software being forced to use if a Firewall is blocking the needed information from being read?
Our commitment to every user is that if you experience any technical issue that we can not resolve, we will refund you. However, we will absolutely attempt to resolve it, and it is not acceptable to not cooperate with us.
It is also vanspace policy not to allow any review written to sway the outcome of any technical investigation or refund request at any time. We have been in countless situations where a technical issue was resolved with some easy steps, yet the review was not updated to reflect this.
This means that we offer constant, reliable service, where expectations are known before purchase, technical help is always available, and we know what we are talking about.
I urge you to work with our team rather than against them, they only want to resolve this as quickly as possible so that you can create an amazing design.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Just to avoid...
As son as you purchased vanspace3D, you'll receive many mails per week to buy this or that: "you didn't buy this? How is it possible? Etc, etc..."
This is just unbearable.
You Ask them to stop. The answer is: "Just do it yourself".
And about updates? No answer but mails go on.
You Ask for refund. No more answer.
They send you many mails per week but if you want to contact them, you have to take a ticket and wait for days.
Just avoid this application.
Response:
I agree, my 1st question was: "i don't understand, i allready bougth the full application, why all those mails?"
I told you i wanted you to stop with your agressive commercial insistance to sell me more.
Yes, we had many mails but finally to résume, your answer was: "do it yourself".
On another part, you went on with that commercial way so i asked for refund.
Did you? Certainly not.
Did you propose updates ? No, it never happenned.
You just stopped everything and i didn't insist.
I've still got your application on board, i tried it few times and felt it like absolutely not intuitive.
That's all, nothing else. Just a Bad "souvenir". So Bad that one year later i still need to tell my expérience with vanspace3D...
July 1, 2024
Unprompted review
Reply from Vanspace3d
UPDATE - 16th July 2024
Thank you for confirming your full name via the Trust Pilot messaging service, I have now been able to locate your account and all communications.
I can see that you originally signed up to our non-license holder emailing list before purchase and that once you obtained your software licence in March 2023, these emails continued.
This consisted of 9 emails over 17 days and I absolutely agree that these emails were irrelevant to you once you became a software licence holder.
We apologise for this fault; however, it is important to note that this occurred in March 2023, over 15 months ago, and the process was dealt with at the time.
I can see that you contacted us on the 30th of March 2023 with the following words only.
Hi,
i don't understand...
Our support team replied on the very same day with the following response.
Hi Francis,
Thank you for getting in touch.
We have great feedback about our emails; however, we understand this is not for everyone.
Would you like us to unsubscribe you from our mailing list? You can also scroll to the bottom of any email and subscribe yourself.
Kind Regards
vanspace 3D Support Team
As you can see, at no time was our answer "Just do it yourself".
We did not receive any kind of response from you until late night, April 4th, which we responded to the following morning and unsubscribed you exactly as instructed.
Your account of your communications with our support team is wholly untruthful as at no time were you waiting for days for any response. This did NOT happen.
All emails received were responded to in a very timely manner within 12 hours, and the last response in the communication history was from the vanspace support team to you, to which you did not reply. In fact I can see that you did not even open it and read.
This review is not in any way deserving of a 1 star.
This event occurred 15 months ago, and we ask that you refresh your memory with your communications with us and update this review accordingly.
You can view the entire ticket history, replies and dates on our help centre, it is ticket 32451
https://support.vanspace3d.com/hc/en-us/articles/14834518675741-Creating-a-vanspace-3D-Help-Centre-account
Original response below ----------------------------------------------------------
Hi Francis,
I am really sorry to hear about your experience, and I find it quite concerning.
In my role as Service Team Manager, I ensure that our Support Team respond to all contacts within the business day, and then within 12 hours if received outside of normal business hours
Refund requests are also made via a tracked online process, and I am able to review the reports to ensure that all have been responded to within the advised timeframe.
I can not locate any application that has gone outside of this time.
I have requested your personal details via Trust Pilot so that I can investigate what has happened here and come back to you.
I will then be able to review any automated emails sent to you via our mailing lists. My initial thought is that you signed up for 2 different ones prior to your purchase and are still receiving all.
Kind Regards
John
vanspace 3D Service Team Manager
Pretty decent bit of software - but it is NOT CAD!!
Only just bought and downloaded this last night, but I have to say, I'm impressed so far.
I don't actually have a van yet, but I'm looking for a project to keep me busy in a few years time. This is perfect for that.
Sure, the furniture is pre-designed and fairly generic, but the sizing gives an idea of what you have to work with.
Within my first 90mins, I have a design which is pretty close to what I had in my head. Colour schemes etc., I'm not too bothered about as I'll decide that once I have a van (I know... the majority are white!)
This was NEVER meant to be a CAD program, but it is a fun piece of software, that can have some real-world applications. With a bit of research, I can find more accurate internal dimensions, then I can resize things accordingly.
I'm no computer whizz-kid, but I don't understand the negative reviews about difficulty moving/placing things - just takes time and practice!
June 30, 2024
Unprompted review
Reply from Vanspace3d
Hi Phil,
Thank you very much for your review.
You have hit the nail on the head, and we know that the majority of our users have the same experience.
Thanks for taking the time to share your experience with others.
Kind Regards
John
vanspace 3D Service Team Manager
Decent software for concept designing your van
I'm a little puzzled by the load of poor reviews. I decided to try it anyway.
You should understand what you're getting: the VanSpace3D application is *not* CAD software. You cannot create your own model with infinite detail to create blueprints.
What you *can* do is very quickly create van concept designs, to pin down your favorite layout. And decorate the van as you like it.
The library of provided models is pretty extensive. But still finite, so not everything you'll want will be there.
And it still is a 3D modelling program. So if your laptop is a potato you won't be able to run it. It would have been nice if the system requirements were shown *before* prompted to buy.
Fairly happy all-in-all. The price might be a little steep for what you get, but not too bad.
June 19, 2024
Unprompted review
Reply from Vanspace3d
Hi Robert,
Thanks very much for taking the time to write this.
You are quite right that we are not CAD, and we do not describe our software as such. We are more than simple design and provide a great layout concept space.
I have taken on board your feedback relating to system requirements and will ensure that we make these more in-depth during the purchase process (and we agree about the potato)
Kind Regards
John
vanspace 3D Service Team Manager
Do Not Purchase, It Is Not Good!
An absolute con, yes you can design your van/bus/vehicle build, and there is even a custom template available however, if you want to make sure your wheel wells/arches are in the right place only pre-sets with the correct wheelbase is available otherwise you have to take the time and effort to make this, work out how to put your own in and 2. create a whole template, including all the windows if you are doing a bus, which you are able to do on a free version of this software. When emailed to state this is not what I paid for, they just continue to tell me I can just create my own, which is not what I want to do and why I bought this software, to make it quicker and easier. They then told me because after 6 emails back and forth that because I had given a 1 star rating 'for me I want to be real and true for others not swayed by if they give me a refund or not' they would now in fact not give me a refund, which they had not even stated they would give me anyway. So I just don't want someone else falling into their trap. Plus the software just slows my whole Mac down and drains the battery faster than anything I have ever seen. I can edit videos, work for a whole day without any issues but using this software I can only do while my Mac is on charge. Disappointing product, and poor poor support!
June 23, 2024
Unprompted review
Reply from Vanspace3d
Hi Ceri, thank you for your review.
I have located all communications with our support team and am a little confused as to what you believe the ´´con´´ is?
There is also not a free version of this software?
You have stated within your review ´´yes you can design your van/bus/vehicle build, and there is even a custom template available´´´which is exactly what we advertise and provide, and what you paid for?
Expectations of features above and beyond what we describe and show are a little out of our hands.
Your initial contact related to using a pre-made template and wanting to adjust the wheelbase, This is not an advertised feature but is available on some pre-made templates, just not on the particular bus that you had selected due to the way it is modelled.
Two recommendations were given
1. To add your own interior wheel wells within the pre-made template. with the position and dimensions required, and continue with your internal layout around these .
2. To create a custom template without selecting a front cab, and again add your interior wheel wells as desired.
Personally, I would have chosen number one as the most time-efficient. With wheelbase and wheel well dimensions easily attainable for most vehicles out there, it is very easy to do. Our support team is great at sourcing this kind of information and could have helped if you do not have access to your real-life build yet.
Of course, popping out and having a quick measure of your van is also effective, and this option also means that you do not have to place windows.
It is absolutely vanspace policy that a review does not elevate the outcome of a refund request. Once it is written, it is highly unlikely to be changed, and so we find that the end of the matter.
Finally, regarding battery depletion on Macs where you may not experience using another program, your Mac is obviously struggling to use a needed resource that is either not required in the other program, or has reached near maximum capacity with the installation of vanspace as well.
The first things that spring to mind without knowing any more details about your system are, how is your MAC health?
1. Is your OS completely up to date, with the latest OS?
2. What are the specs of your system (About this Mac)
3. Do you have the standard absolute minimum 20%+ Memory/Storage remaining?
4. Has the NVRAM, PRAM and SMC been reset?
5. Is your GPU overworked and needing you to turn off Automatic Graphics Switching
6. Have you turned off Optimised Battery Charging and Manage Battery Longevity. If they are already on, have you turned them off?
There are a few common reasons why you may be experiencing this, and we can help locate and resolve them. Thats why we recommended following the guide below and requested forwarding the information listed at the end if you need further help
https://support.vanspace3d.com/hc/en-us/articles/4414690784273-Troubleshooting-Performance-Issues-and-Mac-Health
Kind Regards
John
vanspace 3D Service Team Manager
I got a refund
I got a refund, but I still decided to buy the app again. So stop asking for a refund on the first day like I did. Be patient, it will take longer to get used to the program. This requires more time in the beginning, but will certainly reward the patient.
The program has a lot of ready-made items, cabinets, refrigerators, etc., the size of which you can change. This program is perfect for when you don't know exactly how to place everything in a small van and you can experiment with it. You may find that your first idea doesn't work and you have to try everything again and do it several times. You won't find another program where you can get them in seconds.
This is 5 star rating
June 17, 2024
Unprompted review
Reply from Vanspace3d
Hi Kalle,
We really appreciate this review, as you have absolutely nailed exactly what vanspace 3D is about!
There will be a learning curve as we are not like any other software and are totally dedicated to first-time DIY van converters with zero design experience.
Attempting to compare features to any other is impossible as there is no other space that features such unusual curves and slopes.
Good things are seldom heard on review sites, especially for software as those who are happy, are off being busy creating great designs.
I have messaged you directly as it looks like you have selected one star rather than 5
Kind Regards
John
vanspace 3D Service Team manager
DO NOT BUY
DO NOT BUY, IT’S A SCAM!
You may be thinking this is a tool that will be helpful but it’s not. The lock their models behind a paywall, meaning you can’t see what models they have pre-made in the software before you have purchased. It came to my attention minutes after buying the software, and reached out to them for a refund right away. Their response is I can just manually type in all the measurements or request my van type, and IF it gets enough votes they will look into it.
Any honest company would just refund you as they can clearly see it’s an “honest” mistake. They don’t have my van, ok here is your money back. Also I wrote to them minutes after, and they can see I have not used the software as it requires login. It’s a scam!
The quality of the 3d modelling space is not very good either!
Edit may 13th: Im not going to reply all the points, because they are irrelevant or untrue. I am going to reply the “refund part” - I was offered a refund by email the day AFTER I made this review, but I have not received any confirmation, or the money. It was mentioned in a long email at the very end written by a customer support rep. So no refund as of yet, and it was offered the day AFTER i wrote my review. Readers can put into that what ever they want.
May 8, 2024
Unprompted review
Reply from Vanspace3d
Hi Kevin,
We appreciate this review as it allows us to respond to the incorrect information it contains.
Please refer to ticket number 40334
a.Template Information is NOT locked behind a paywall and can be viewed by anyone interested in using our software at https://support.vanspace3d.com/hc/en-us/articles/4408081343249-Pre-made-Templates-and-their-Dimensions
b. Our support team are also available by email, Facebook Messenger and via a live chat box placed on every website page we provide to discuss specific template needs.
c. This information is located on our website under the banner ´´Find answers to the most common questions on our Help Center´´ at https://www.vanspace3d.com/contact
d. The refund policy given during your purchase also links you to full template information (and recommends that you review it entirely before purchasing) in the Template Information section. You can view this directly at https://www.vanspace3d.com/refund-policy
e. Whilst behind a paywall, but before software login occurs, the information is also given in your online dashboard and before any software download needs to occur, within your cooling off period.
There are many other areas where this information can be found, such as Google, review responses, advert comments, and social media.
The truth of the review is that you preferred not to take any of the above opportunities to review the information, even to ignore it within your online dashboard and head straight to downloading and logging on to your software.
e. Your comment ´´Also I wrote to them minutes after, and they can see I have not used the software as it requires login. It’s a scam´´ is incorrect. You did download and log into your software
f. After logging into your software and contacting us, based on the basic information you gave (Ford Transit with 4.08m external length), we recommended a Ford Transit Custom template. The Ford Transit Custom is an actual vehicle (this may have caused you confusion), of which we provide four different templates; we recommended the SWB
As you only provided the length, we also requested that you provide us with the height measurement so that we could be sure that the correct template was recommended; this was not given
g. As another option, we advised how to adjust the recommended Ford Transit Custom template
h. As a final option, we advised of our custom template generator, which does indeed involve entering your own dimensions, exactly as we advertise.
i. The comment ´´Their response is I can just manually type in all the measurements or request my van type, and IF it gets enough votes they will look into it´´ is misleading. As we could only recommend a template based on the limited information given, we advised that as soon as any non-available pre-made template becomes a top 10 request, we will look at getting that added.
vanspace 3D has provided van conversion software for four years and vehemently refutes your ´scam allegation´
Whilst we appreciate every review and the information they contain, we are confident that this one is false. It is also noted that a refund was provided before this review was written.
Finally, regarding your comment, ´´The quality of the 3d modelling space is not very good either! ´´´ we disagree, as do our users creating amazing layouts.
Kind Regards
John
vanspace 3D Service Team Manager
UPDATED: All information contained within this response is factual.
This user initially contacted our support team about a) a certain template being unavailable and b) that available template information is located only behind a paywall.
As shown in our original response above, both statements are incorrect.
Any refund information is recorded via the original invoice and updated live when a refund is processed by vanspace.
The time it takes to receive actual funds is down to the payment provider.
It is vanspace policy that a review does not impact the outcome of a refund request.
Customer Service ist 1st class
Customer Service ist 1st class. I had bought the app without ensuring that my laptop is suitable as it is an older one. When Vanspace realised that it is my laptop that will not be able to use the app, refund was immediately processed. Thank you for your great customer service
May 3, 2024
Unprompted review
Reply from Vanspace3d
Hi Sylvia,
Thank you for the great review. We certainly have a great support team!
Due to your speediness in providing the information needed about your system, we were able to resolve this in quick time and action the appropriate refund.
Hopefully, we will see you again in the future.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Slow
Slow, keeps resetting layout, crappy looking backgrounds, very poor selection of everything and it is basically a very crappy program.
March 10, 2024
Unprompted review
Reply from Vanspace3d
UPDATE - The reviewer has not provided the details requested via Trust Pilot, so we cannot verify the authenticity of this review.
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We have contacted the reviewer via Trust Pilot to verify and gain more details as we are unable to replicate any resetting layouts, with zero reports of the same from other users
Also to note.
vanspace 3D does not provide backgrounds
170+ pre-made templates are provided
700+ pre-made objects are provided
Custom furniture and fitting features are provided
Waste of time & money
Would not recommend, incredibly expensive for what it is. Saw it advertised on instagram and it was pithed as easy to use. Took me an hour to figure out how to put in a mattress and cupboard... I followed the tutorials. I did give it a chance but not for me. Was delighted to learn that there are no refunds whatsoever, despite the fact that I'd paid nearly £50 for something that I don't feel was as advertised.. Feels very scammy- sure I'll get a defensive response about the review- would love my money back instead!
January 30, 2024
Unprompted review
Reply from Vanspace3d
Hi Isabela,
Thank you for leaving this review; however, we have not received any refund application from you?
I can see that you contacted us via Live Chat on Tuesday 30th January and were given the following information.
If you would like to request a refund, please visit https://www.vanspace3d.com/refund-policy and select the blue request refund button.
Once the application has been received, our Service Team will review it thoroughly and contact you directly.
We haven't received this yet so I am not understanding your comment above "Was delighted to learn that there are no refunds whatsoever" as we have not had that type of conversation with you.
Taking an hour to place 2 objects is indeed far too long so we of course would want to look at what is happening there.
Kind Regards
Sarah
vanspace 3D Service Team Manager
Great support
There was a problem with the app which prevented it from working properly on my new computer, but Vanspace3d support was very responsive. They keep me informed as to the diagnosis of the problem as well as its resolution. I can now use the app!
January 8, 2024
Unprompted review
Reply from Vanspace3d
Hi Wes,
Thanks for the great review; I think this may be related to the new OS Sonoma?
A recent update to this OS meant that users who had previously been using vanspace 3D without issue could suddenly not log in. Also, the same issue for brand new vanspace users already updated to this OS.
It was tricky to resolve as it was connected to a new Sonoma feature that Apple recently released called Game Mode.
We got there, though, and all Sonoma users are now logged in and up and running.
Thank you for recognising the work that went into this; it is very much appreciated.
Kind Regards
John
vanspace 3D Service Team Manager
You don't often get a problem fixed…
You don't often get a software bug fixed and released within a couple of weeks! Good communication and excellent response to a problem I had logging in.
December 19, 2023
Unprompted review
Reply from Vanspace3d
Hi Terry,
Thanks for the great review; I think this may be related to the new OS Sonoma?
A recent update to this OS meant that users who had previously been using vanspace 3D without issue could suddenly not log in. Also, the same issue for brand new vanspace users already updated to this OS.
It was tricky to resolve as it was connected to a new Sonoma feature that Apple recently released called Game Mode.
We got there, though, and all Sonoma users are now logged in and up and running.
Thank you for recognising the work that went into this; it is very much appreciated.
Kind Regards
John
vanspace 3D Service Team Manager
Well.. Why 1Star?
Well... 1 Star for attention/advice.
This will be awkward. I RARELY write reviews at all.
Let alone for a product I haven't even tried... Why?
I Googled you based off of YouTube ads.
Found the app and then queried, "vanspace reviews"
Your customer service review reply person is passive AF for issues that i might resonate with based on the subjects that they have spoken of. Instead of being a victim mindset, take in negative reviews, and if there are enough for something customers find lacking or deeming necessary why not try to accommodate those items somehow? Don't even reply unless it is constructive to the item brought before you.
Free trial or buy-in-app items/blueprints or tiers.. why not? Use the negative to make a positive.
Someone says it is not worth it because of X,
Then why not reply
"Hey yyyyy thanks for commenting about X, we can pm you if you provide us with your username privately"
OR
"Hey, yyyy, that's a good point, we'll see what you can do and thanks for the feedback"...
More capture = more revenue. More low tier comments = research = better app and more market share..
Start cataloguing things and don't reply passive -aggressively to customer reviews, use them as benchmarks on how to improve. I'll come back when I am closer to building to see if half of these concerns are addressed because I share them, and that isn't a bad thing, that's a hey... make this 1-star into a 5-star!
This market got on fire in covid and now is building serious heat as the ways of the world change. change with it.
You could literally do commission with known builders... I am being as positive as possible for something I've never used but am interested in at the same level of a "complainer". Hope these comments are taken with a grain of salt, a sigh, a deep breath and a whiteboard.. I know it's more coding and cost to you, but it could pay off greatly if you can view the negatives of the positives instead of posting people's usernames or RL names in your replies!
Best Regards.
November 11, 2023
Unprompted review
Absolutely useless
Absolutely useless software, not worth a tenth of its price. It's a pity I didn't search for people's feedback first, but apparently I fell in the trap of expectations - if it's paid, it should do the job. No. It won't.
October 11, 2023
Unprompted review
Reply from Vanspace3d
Hi Peter,
We go to great lengths to display a lengthy recording of our software in action with a full description during purchase, to ensure expectations are met.
We have located an account in the name of Petar Velkov, but can not locate any contact via the email address connected to the account, nor do any searches reveal any communications by any other method in this name.
If there has been communication under different details, please contact our support team at hello@vanspace3d.com to advise so that I can review any issue that you have raised.
You can also provide a ticket number if this was done via Live Chat or email.
To remind you please visit either of the below landing pages and if your software behaves any differently, we of course will investigate.
If you expected something entirely different and did not discuss specific needs prior to purchase, I am not sure how we could have described and shown it any better?
https://www.vanspace3d.com/
https://get.vanspace3d.com/
Kind Regards
John
vanspace 3D Service Team Manager
Was considering, but support and business practices appear to be doubling down on their claims without offering any proof. Chose not to buy
My review has to do with my experience with vanspace, not the software itself. It's odd because I walked away from their site because I couldn't find any sort of free trial or live demo but they then reached out to me via Email (I guess I started registering but left off, and they saw it as a lead in their CRM?), to which I replied to let them know that while I liked what I saw, I saw no way to test it. Asked if there was any free trial or library I could purchase... after which I got dragged into a long and defensive email thread about not doing free demos (as if I were pushing for one, which I was not). They did say: "A layout can be completed in under an hour if needed. By the time a free trial ended, multiple designs could have been created without the need to purchase a license." which tells me they don't have the most experienced product manager or dev lead (there are so many ways to do this that don't involve granting full access as they seem to think is required... It's like they've not used software since the 90s and aren't aware of all the many business models employed and can't think outside the box). This coupled with what my friends that have used the tool have said (Van models aren't perfect, software laggy, there is no tooling for wires and pipe management, and support denying return requests because the software just sucks), just left a bad taste in my mouth. Stand by your tool.
They also noted that they have tried a free trial model with limited features, and that gave people a bad experience... in my experience, that's a great way for me to see if I want the rest of the features and if the trial is bad, it's not because of limited features..
Overall, I get the feeling this isn't the best software and that the team is more defensive than constructive. Feels like an AOL erra software company. Their replies here don't seem much better. Just thought I'd share my experience.
TL;DR, I was considering purchasing because it looked ok, but I couldn't find any way to test the software itself... I talked to folks and read reviews online and found that they imply the software isn't the best, so I was even more reluctant to purchase without some sort of live demo or trial. Instead of inquiring about the reports or looking for a solution, support emailed defensive essays and left off with a claim of growth and improvement. This claim may be true, but I can't find any evidence of such that isn't on their website or coming from their marketing.
@Vanspace3d: Heh, I'm paying some dude a 20 for his models and may pay even more.. he's not even written any software.. Just strikes me as a more mature developer, and what I saw of his work was accurate and good, so I'm happy to donate to his coffee fund..
Rather pay this guy more and get a few things I need to work harder to make use of and learn how to use a new tool like sketchup than pay a company that gives me a slimy feel and can't stand by their quality as something that will sell itself.
For the record, if you had a demo that actually allowed me to kit out a van and manipulate it with a basic version of all the features, but the van was the limiting feature, maybe even a fake one not on the market, and the software actually impressed me.. well I'd have been willing to pay much more than you currently charge to not have to play with CAD tools. I've invested in companies with good interaction that I could see were working to improve a product and had good practices. I've even helped ones that didn't so they could move to successful turnarounds. There are many ways to play this game, and your strategy doesn't inspire confidence, especially when you're starting with a bad rep. Re-invent, restrategize, and for the love of good software, if you're just using a basic third party foundation and building on that with models and getting enough flack that you feel the need to get defensive and frustrated with someone actually looking to give you money.. please hire a good Programmer and Product Manager and have the current heads step back a bit so someone with experience making a product soar can help yours shine. You had potential. Don't blaim the customers and don't play the "piratebay killed blockbuster" card because we know it's not true. People pay for things that are worth paying for, and if you're doing a 1 time use sort of tool for the 3d design inept, and you're going to be so obtuse as require an internet connection to even start up, move to a SAAS model and host the software and charge by the hourto cover hosting fees with the first 15-20 min free to get users hooked and largely invested in what they're building, then switch off their access with a paywall. If they like your tool, they'll pay. If you don't believe they will like it... well stick with what you've got.
October 10, 2023
Unprompted review
Reply from Vanspace3d
Hi Pixionus,
We appreciate that you are unhappy that we will not provide you with a free trial.
As you have let us know that you have a wealth of experience with technical design software and have yet to try vanspace 3D, we wish you all the best with your van build, no matter how you plan it.
If you want to check out our vanspacers using our software right now and what they are creating, join our growing community at https://www.facebook.com/groups/vanspace3dcommunity
Or check out our Insta to see even more fantastic designs being shared by our users.
Kind Regards
John
vanspace 3D Service Team Manager
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