Vanstation Reviews 

The wors company to deal with they are all bunch of scumers
Got delivered a van on wors condition ever and I sand it back to them and asked for my deposit back they kept 200 for delivery and took me 2 week to chase to get the 200 back so many phone calls no answer no whatcup messages nothing

Please never never by a van from this company ever

DO NOT BUY FROM VANSTATION. I BOUGHT A VEHICLE ON FRIDAY (CAT GREEN) SUSPENSION FAILED FIRST TIME DRIVE. OFFERED £100 refund.

Bought a VW t5 high top from vanstation .too far for me to travel to look at it .zoomed in on all the photos no dents or scratches on the body work .add said it started ok but needed a new camshaft and you can check the vehicle on delivery.when van was delivered they had to jump start it twice before putting it on my drive.It had a big dent in the back door .Delivery guys said we don't work for vanstation we are self employed and drove off.contacted vanstation and the said send photos of the damage and they would look into it but they never got back to me.Other problems battery drain cable hanging down underneath that connect to handbrake cable.sliding door came off runner broke .central locking on rear door not working.Its had a respray bar the roof which wasn't mentioned.Once they got your money they don't want to know.Dont buy unless you get the vehicle properly checked over

Brought a van yesterday test drove all good but couldn't get above 30 mph as speed limit was 30 mph.
Got 40 miles down the motorway no 5th gear. Got home no clutch luckily I googled it and the linkage had come free so did it back up still no 5th gear . Rang them first thing this morning not even 24 hours owning the van was told..... its sold as seen not our problem.
My argument is had I have been able to do a corrtest drive then I would have discovered no 5th gear......poor service from what seemed to a bunch of nice guys.
Not even any negotiations where they could fix it and I would have happily payed for any parts.
Poor poor customer service lads.

Wasn’t sure on arrival but got a Citroen Nemo sorted all the guys were spot on and very helpful. Made it back to Somerset didn’t miss a beat. Enjoy the biscuits 😉
Cheers Rich

Still waiting on the return of my deposit. Took it then informed me they had sold the van already. I've been waiting for 3 weeks! Would never recommend or buy from again.

I paid a £250 holding deposit but when the time came to get the van it had already been sold. This was 3 weeks ago and they still haven’t refunded my £250. I’ve asked 3 times. I’ve had to contact my bank today for a refund. Luckily I used a credit card for it. Avoid this company. Badly ran and very unprofessional.

Do not buy from these. They send you all the way down 130 miles trip to sell you a vehicle that they sold to someone els a hour before I got there knowing I was on the way. Can’t be trusted I wasted all day and £150 out of pocket with train and transport.

I purchased a van from Vanstation that was advertised as being in “excellent condition with no issues.” Unfortunately, this claim turned out to be very misleading. Upon receiving the vehicle, I immediately discovered multiple serious problems that had never been disclosed during the sale. The windscreen was cracked, which is a major defect that should have been fixed or at least mentioned upfront. On top of that, the central locking key fob didn’t work at all, leaving me unable to lock the van properly. These hidden faults clearly showed that the van was not in the promised condition.

When I contacted Vanstation about the non-functioning key, they assured me it “only needed a new battery.” This was dishonest or shockingly uninformed. After replacing the battery myself, the key fob still didn’t work. It turned out the entire central locking system was faulty, not just the battery. In the end, I had to spend £500 out of pocket on unexpected repairs for the cracked windscreen and the locking system. These are costs I never would have agreed to if Vanstation had been transparent about the van’s true condition. The stark difference between the advertised “no issues” condition and the reality of a damaged, faulty van is unacceptable and feels like a blatant misrepresentation.

Minimal Compensation and Poor Communication
Given the significant problems and expenses I incurred, Vanstation’s response was deeply disappointing. They offered me a token £50 refund as compensation for the inconvenience and repair costs. I appreciated the gesture in theory, but £50 is a drop in the bucket compared to the £500 I had to spend due to their misrepresentation. Still, I accepted this small refund – however, getting them to actually pay it was another ordeal.

After agreeing on the £50 refund, I waited an entire week but no payment arrived. I found myself repeatedly calling and chasing Vanstation for this money that they had promised. Each time I contacted them, I struggled to get a clear answer or any sense of urgency. When I finally managed to speak to someone who knew about the refund, I was told that the payment had been “sent to the accountants” and would be issued whenever they “see it.” This vague, dismissive answer showed a complete lack of transparency and accountability. There was no clear timeline, no proactive follow-up, and frankly no concern for making things right. Even for a mere £50, I was left in limbo, wondering if and when I would ever see the refund. This level of poor communication and indifferent service made a bad situation even worse.

My negative experience with Vanstation started from the sales process itself. The entire purchase felt rushed and unprofessional. The company sent a representative to show me the van, but this person had virtually no knowledge about the vehicle. Basic questions about the van’s features and condition were met with blank stares or deflections. It was clear the representative couldn’t answer even simple inquiries, which was both frustrating and concerning. This lack of preparation suggested that selling the van quickly was the only priority, rather than ensuring the customer understood what they were buying or that the van was as advertised. The way the sale was handled left me feeling uneasy. Instead of a professional, informative walkthrough of the vehicle, I got someone who was just going through the motions. There was no detailed explanation of the van’s condition or history, and no effort to address potential concerns on the spot. In hindsight, the rushed handoff and the rep’s inability to answer questions were red flags I wish I had heeded. It felt extremely unprofessional and set the stage for the dishonesty and poor service that followed after the purchase.

Overall, my experience with Vanstation was extremely negative. The company was dishonest about the vehicle’s condition, leading me to purchase a van with major hidden problems. Their customer service was poor — they provided only minimal compensation and made me chase them endlessly to receive it, showing a glaring lack of transparency. The unprofessional, rushed sales process only added to my disappointment, as it became clear they were more interested in making a quick sale than in honest business practices or customer satisfaction. I feel thoroughly let down and frustrated by Vanstation. This experience has cost me time, money, and trust. I cannot recommend Vanstation to anyone based on what I went through. If you value honesty, reliable service, and professionalism, you should be very cautious about dealing with Vanstation (or better yet, look elsewhere).

Don't buy from these sharks. Sell absolute rubbish and claim no consumer rights. Sold us a tipper that is an absolute bag of nails. Aftersales they are not interested. Don't reply to emails. Advertised the truck ready for work. More like ready for scrapyard. We buy broken vans is the ad. Should be WE SELL BROKEN VANS.
AVOID at all costs

Bought a van of these guys a while ago turned up with a flat tyre and flat battery took over 4t mins to get it off the trailer..had to spend 2k to get van working as it should ..sold as all working as it should be ...this is the 2nd time I've left a review as somehow they got my first one removed...save your money 💰 buyer beware 🤔 when they say trade it means no garentee at all

Complete scammers. Was supposedly sold a van in great running condition, clean and tidy and with no warning lights. Told to expect delivery of the van around lunchtime. They delivered it at 11.30 pm and the driver wanted to get on his way. How I was meant to inspect a van in pitch black and late night. Have and to spend 2k on repairs to a so called good condition van just to get it through the mot and still need another £500 worth of parts to get everything working.Tried to call and speak to William who sold me the van and have just been ignored. Every time I call I am told William will call me back. I ahbe purchased many vans over the years and have found vanstation to be the worst I have dealt with. Vans are not described truthfully, avoid at all costs and use a reputable firm. I think their actually worse than buying of Ebay. I have reported them to trading standards as vehicles are not accurately described and customers are lied to.

Very Happy with purchase. Sales guy Will was great, came to a very good deal. Fantastic delivery service arrived within 5 hours of paying and van as described.
Thanks to mick for the delivery.
Will deal again.

Ryan came quick process and payed the agreed price thanks

Vehicle as described and a relatively smooth transaction. Only issue was not enough fuel left in the vehicle and it ran out on the test drive. Transaction saved by the delivery driver who got more diesel, no other problems and is a minor issue that the seller can learn from.

First class service, advertised exactly how it is can’t fault it.. delivery driver mick was a gentleman. Pleasure to deal with

DO NOT buy a van from these cowboys. Paid over the odds for a rusty van that needs tons of work. They’re only interested in your money and they don’t reply to emails, phone calls or messages. I’ve spent over £500 in parts already. Please avoid and buy somewhere else. Update 15/03/25 I’ve now spent over £1500 on parts and welding. Please avoid these scammers.

Found a van on eBay that looked good value. Pictures were good and condition of mechanical, bodywork and interior described as perfect. Almost agreed to buy over the phone and have it delivered, which is very much their preferred way of trading. Decided to take the time to inspect the van. Best decision ever. It was a wreck. Inside, outside, mechanically, it was trashed. I understand their business model, it needs you to take the bait and believe you are getting great value and buy over the phone. They don't take credit cards because the credit card company would be responsible for the sale. That, and the negative reviews here, tells you all you need to know about Van Station. Pay more for something that is nice and never, never, never pay for a commercial vehicle that you have not seen.

Seamless service from start to finish
Kevin was a pleasure to deal with. We received payment within 10 minutes
Couldn't be happier

Great staff
Fun guys
Delivery driver a great help ThankYou Mick