Vape Simple shut down permanently after announcing closure, but left many customers, including myself, without orders fulfilled or refunds issued. Despite multiple attempts to contact them, I received... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order and stupidly chose store pick up. I contacted Vape Simple to pay for home delivery. Frazer at VS arranged for next day delivery free of charge as a gesture of goodwill. I received my... See more
I made a booboo having ordered the previous Sunday, by the following Friday still no parcel so phoned the store asking had they even sent it? I was informed I'd forgot to tick free postage so it was d... See more
Even when things go wrong Vape Simple are on it. My recent order didn't arrive (most unusual), so I emailed customer service. I received a very quick & polite response explaining the cause of the dela... See more
Company details
Written by the company
Shop the UK's biggest collection of award-winning e-liquid flavours online. Buy replacement coils, hardware & batteries. Visit us in-store or online today. Free Delivery on orders over £30.
Contact info
Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- www.vape-simple.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the apple apple
Love the apple apple, strawberry and blackcurrant - this is the first time I’ve ordered rather than purchased from a store. They can securely wrapped and insulated with bubble wrap, on time and in excellent condition!
A1 great thanks
A1. Very fast delivery nice vape juice. Will be ordering from you again
Thanks regards ian.
Great experience
Great experience. Great customer service. Good quality
1st time order from vape simple
My 1st time experience ordering from vape simple was amazing there communication was also amazing the voopoo drag S is an amazing item packs a punch an the flavours an juice brand SOLT are out of the world amazing
Great service
I ordered some vapes and unfortunately they never came in the post so I emailed the company and within 2 days they had dispatched a new order with tracking and was delivered safely to my home. I spoke to Frazer through email and he was so helpful so I really appreciate the time he spent to help me get my new order. Great customer service
Great product and delivery it's a shame…
Great product and delivery it's a shame they are out of stock quite a lot double menthol liquid.
Very good shop and very helpful staff
Very good shop and very helpful staff
Highly recommend
Easy to find what I needed
I love fast delivery the packing solid…
I love fast delivery the packing solid and happy to recieped discount for next order
Amazing e-shop!
It worth to spend a few seconds for the…
It worth to spend a few seconds for the review. Great customer service and fast shipping! No complaints. I will shop here again!
Hi these girls and guys have fantastic…
Hi these girls and guys have fantastic customer service super quick delivery excellent products
For the third time paid for 24 hour…
For the third time paid for 24 hour delivery. Last order Tuesday, delivered Friday evening.
Definitely recommend
Good, quick service. Will be usually on a continued basis
I can recommend these.i order on Monday…
I can recommend these.i order on Monday I had it by wednesday.very good
One of the pods supplied with the vape…
One of the pods supplied with the vape constantly tastes burnt out I followed the instructions and still has a burnt taste .
I also ordered 1x 50ml 0mg berry ice and received 1x 10ml bottle
I also ordered 1x 50ml 0mg mango and received 1x 10ml bottle
Can someone help me ??
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






