VapeLand Reviews 

180
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Raed was extremely helpful, honest and a good salesman. He made me feel at ease and comfortable with his knowledge of the products your company sells. You are lucky to have him be a great part of your... See more

Rated 5 out of 5 stars

I've been using Vapeland for 3 years now and not once have they given cause for complaint. Quite the opposite!! You're regularly updated on your order status, picked packed despatched etc, and the spe... See more

Rated 5 out of 5 stars

I'm very pleased to have come across vapeland , they are reliable and very informative .When it comes to changing faulty products they do so immediately with very few puestions asked.They are also ver... See more

Rated 5 out of 5 stars

I've used Vapeland for around three years. They provide excellent customer service and products. Goods ordered arrive within two days of the order being placed (sometimes even the next day!). Vap... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

We pride ourselves on excellent products, prices and customer serivce, selling Starter kits, Eliquids, mods, batteries and spares . Everything you need for vaping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

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No recent history of asking for reviews

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4.7

All reviews

(180)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round

Fast friendly and reliable service and very competitive prices and a wide range of choice

September 15, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic Prices, Fantastic Service!

The heading says it all. Their Prices are unbeatable and Service couldn't be physically any faster. For future mods I will always go to Vapeland first. Long may it continue.

September 15, 2016
Unprompted review
Rated 5 out of 5 stars

Very happy

Good quality products and very fast delivery normally next day

September 15, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent!

A loyal customer, wouldn't purchase anywhere else. Apart from the wide selection available,videos, loyalty points, the customer services is second to none.

September 15, 2016
Unprompted review
Rated 1 out of 5 stars

Had to force them to contact me

I've used Vapeland for e-liquid, which has over the past year been declining in standard with poor taste and very thin liquids compared to other suppliers. I also ordered a vape mod that arrived broken, which I emailed them about immediately, as it was basically broken out of the box - they didn't reply. I had to open a paypal dispute to get them to engage and basically the whole process was painful.

Also, when I reviewed one of their e-liquids on their site and said that it tasted funny - they removed the review. Obviously on Trustpilot this will be more difficult.

I cannot recommend Vapeland and would say this is one place to avoid.

September 15, 2016
Unprompted review
VapeLand logo

Reply from VapeLand

Hi, our apologies you did not have a reply from us, we would not have question a broken mod and replaced it right away if we had known, we now have a phone number in case emails do not get through to us. Our eliquid have been from the same supplier since we began, they have not informed us of any formula change, the thickness of the liquids is to do with the ratio of pg/vg. We have 80/20pg/vg so it will be thinner than others that are higher vg as this is what causes the thickness in the juices.
Again my sincere apologies for the non contact we have tried to stop this happening now by adding a phone number.
Best regards
Vapeland

Rated 5 out of 5 stars

Two dud coils but fantastic customer service

I ordered two CCELL coils and unfortunately both were dud. However, Vapeland were fantastic and sent out two replacements which arrived the next day, AND a full pack of alternative coils that they recommended for my tank. Superb service.

September 15, 2016
Unprompted review
VapeLand logo

Reply from VapeLand

Hi sorry to hear this, we did not have an email about the dud coils from yourself please give us an email so we can replace them for you. We are always willing to replace items that arrive broken.
Best regards
Vapeland

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