Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Vapeology
Thank you for the 5-star review, Roger. Your support is very much appreciated.
Vapeology
Kitted me out with a great new vape and…
Kitted me out with a great new vape and it works like a charm
July 1, 2025
Reply from Vapeology
Thank you for the 5-star review, Christopher. Glad we could help you with the new kit.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Anthony. We really appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Marta, and your kind words. We really appreciate your support.
Vapeology.
Amazing service as always
March 24, 2026
Reply from Vapeology
Thank you for taking the time to support us, Richard. We really appreciate the 5 stars.
Vapeology.
Friendly and helpful staff, with beautiful new shop.
Entered the amazing new shop location today, and what a beaut it is! Without even mentioning the array of products they have, the new fit is stunning, with inviting relaxed decor, and freindly smiles from the staff, and even met the owner. They are all very approachable and are very knowledgeable about all thier products. Giving advice on what you want, rather than just selling products. Very helpful, friendly cheery team.
March 25, 2026
Unprompted review
Reply from Vapeology
Thank you so so much for an outstanding review. We really appreciate you taking the time out of your day to support us with truly heartwarming words. This has really made our day.
Vapeology.
Reply from Vapeology
Thank you so much for the 5-star review, Sophie. We truly appreciate your support and feedback.
Vapeology.
E liquids
Excellent service quick on delivery always order from them would remend to my family and friends
March 12, 2026
Reply from Vapeology
Thank you for the 5-star review, Suzanne. We really appreciate your support, and thank you for spreading the love with family and friends. Word of mouth is a massive help for us.
Vapeology.
Thank you Vapeology… The website was so…
Thank you Vapeology… The website was so easy to use and the OXVA NeXlim Pod Vape Kit is spot on. Thank you guys!
March 5, 2026
Reply from Vapeology
Thank you for the outstanding 5-star review, Gavin. We are really pleased that you have had a great experience with our website and are enjoying the Nexlim kit. It really is one of the best devices we currently have in stock.
We look forward to helping you with all your online orders with us.
Vapeology.
Easy to navigate website
Easy to navigate website. Very prompt delivery. Very very well packaged to avoid any damage in transit. Absolutely spot on. Couldn’t have asked for more
March 2, 2026
Reply from Vapeology
Thank you so much for your kind words, Hayley. As an independently run business, we run the website from our store and always put the highest level of care and customer service in our online orders, as we do for our customers in-store.
Its truely heartwarming to know how happy you are with us.
vapeology.
Reply from Vapeology
Thank you for taking the time to give us a 5-star review, Nick. We really appreciate your support.
Vapeology.
Great severice and people
February 23, 2026
Reply from Vapeology
Thank you for the 5-star review ricky, Ricky. Your support is truly appreciated.
Vapeology.
Great vape shop who I use all the time
Great vape shop who I use all the time. Great customer service and team in there
February 21, 2026
Reply from Vapeology
Thank you for the 5 star review Jamie, we really appreciate your support.
Great knowledge
Great knowledge, and so helpful, nothing was too much effort for them.
February 9, 2026
Reply from Vapeology
Thank you for the 5-star review, Darryl. We really appreciate the support. We always pride ourselves on going above and beyond to help our customers.
Vapeology.
Always helpful.
January 29, 2026
Reply from Vapeology
Thank you so much for the 5-star review, John. We appreciate you taking the time to give us your feedback.
Vapeology.
Reply from Vapeology
Thank you for the 5 star review, Peter. We really appreciate you taking the time to support us.
Vapeology.
The staff were very knowledgeable and…
The staff were very knowledgeable and explained the products in great detail, wonderful customer service
January 14, 2026
Reply from Vapeology
Thank you for the 5 star review, this has made our day. Great to have such supportive customers.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Tony. Your support is greatly appreciated.
Went into the shop and asked for…
Went into the shop and asked for recommendations of flavours as I wanted to try something different. Came out with new flavours to try and derive was brilliant
December 2, 2025
Reply from Vapeology
Thank you for the 5-star review, Kelly. We are so delighted that you had a great experience with us and found some new flavours.
Reply from Vapeology
Thank you for the 5-star review. Your feedback is much appreciated.
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