Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Vapeology
Thank you for your review, Michael. We really appreciate your support.
Always my go to when visiting my family…
Always my go to when visiting my family down south
August 22, 2025
Reply from Vapeology
Thank you for always thinking of us when visiting family, Gemma.
Reply from Vapeology
Thank you for being so supportive, Courtney.
Reply from Vapeology
Really sorry that you have had a negative experience, Tim. Would you mind emailing further details to info@vapeology.com, and we can look into this matter for you.
Regards Vapeology Team
Reply from Vapeology
Many thanks, Ray, glad we met your expectations
Great experience
Great experience, very knowledgeable staff. Went in for a Zeus tank and after good advise, came out with a great alternative which I am enjoying
August 7, 2025
Reply from Vapeology
Thats lovely to hear, thank you for the feedback John
Very efficient
Very efficient, they also called to explain an issue with stock abd and an alternate available which was also very good. Generally the products are of a good standard I’m thankful of using this supplier !
July 3, 2025
Reply from Vapeology
Thank you so much for this review, Tom. We are delighted that you have had a great experience with us and look forward to your future purchases.
Ordered a pick up quick and easy great…
Ordered a pick up quick and easy great guys who work there 5 stars
June 29, 2025
Reply from Vapeology
Thank you so much for the 5-star review, Colin.
Great customer service
Great customer service! Great prices and fast delivery! Highly recommend.😊
June 20, 2025
Reply from Vapeology
Thank you for the 5-star review, Tanith. We appreciate your support.
Very helpful and friendly staff.
June 24, 2025
Reply from Vapeology
Hi David, thank you for taking the time to help support us.
Great, friendly staff
Got exactly what i wanted and very friendly, helpful staff, will be back
June 21, 2025
Reply from Vapeology
Thank you for the great feedback, Dan. See you next time.
Great customer service
Great customer service, super quick delivery. Will definitely use again
June 20, 2025
Reply from Vapeology
Thank you for the support, Claire. It's good to have you join our community.
Problem with order at first.Sorted out…
Problem with order at first.Sorted out within 2 hours.First class service I shall be using them again.
June 2, 2025
Reply from Vapeology
Thank you for the review, Frank. It's always a nightmare dealing with delivery companies, so we always try our best to resolve the issue as soon as possible.
Easy to purchase and quick delivery
June 9, 2025
Reply from Vapeology
Thank you for taking the time to review us, Iain.
Reply from Vapeology
Thank you for the kind review, Charlotte. We appreciate your support.
Brilliant customer service had an issue…
Brilliant customer service had an issue with my delivery but it was down to royal mail they were helpful and refunded me for the inconvenience
June 9, 2025
Reply from Vapeology
Thank you for your review, Sarah. We appreciate your taking the time to support us.
Reply from Vapeology
Thank you for your review, Abe. We appreciate you taking the time to support us.
I definitely recommend
Vapeology are brill. So easy to deal with. Unfortunately had a problem with the delivery company but the guys at Vapeology were on the ball and sorted this straight away. Thanks guys
May 22, 2025
Reply from Vapeology
Thank you for your outstanding review, Guy. I'm glad that we could resolve your issue as efficiently as possible. Thank you for taking the time out of your day to support us.
Reply from Vapeology
Thank you for the 5-star review, Bruce.
Reply from Vapeology
Thank you for the review, Hannah. We love to help any way we can.
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