Vape Suite Reviews 

721
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the extremely quick delivery times, affordable prices, and the wide selection of quality products available on the site. People really appreciate the prompt and helpful communication whenever items happen to be out of stock, along with the nice bonus gifts included. Some reviewers were not happy with occasional stock issues, delayed shipping times, or occasionally receiving incorrect items and faulty products. A few other people also experienced frustrating problems with couriers leaving parcels in insecure locations or missing their deliveries entirely without proper resolution.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super fast shipping and... See more

Product

Users describe positive interactions with product, consistently praising the great quality and affordable... See more

Order

People report positive experiences with order processes, highlighting easy online ordering and very quick... See more

Service

Reviewers mention positive feedback about service, highlighting a quick turnaround, great value, and reliable... See more

Price

Reviewers highlight positive aspects of price, noting that products are by far cheaper than elsewhere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best prices that I have found, a vast range of products and always enough in stock to fulfil my order. Orders are always promptly despatched and arrive as expected. On the rare occasion that I have ha... See more

Rated 5 out of 5 stars

I always order from these guys. They have the best deals around. Highly recommend. 11/10 I make big orders on a regular basis. I always run out of lanyards for my vapes though. If you sell them or gi... See more

Rated 5 out of 5 stars

Really pleased with my first order from Vape Suite. In local shops a single vape is usually £15, but on their site I got 3 for £30 – massive saving. Ordering was simple, everything was packaged well,... See more

Rated 5 out of 5 stars

Really great service, received a message on WhatsApp to inform me a couple of my choices were out of stock. List of available flavours was sent so I could choose alternatives. Still received today.... See more


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vape Suite

Written by the company

At Vape Suite, our aim is to provide our customers with a range of great quality prefilled kits, prefilled pods, e-liquids, vape tanks, vape coils, and e-cigarette accessories at fantastic prices. Our online store has gone from strength to strength, with many dedicated customers returning to us time and time again.

Our best-selling products are Hayati Prefilled Pods and Hayati Prefilled Kits.

Featured Categories

Meeting Your Demands

As one of the largest UK-based suppliers of prefilled and e-liquids, we work with leading international manufacturers to provide high-quality products designed to meet your individual requirements. Whether you are trying e-cigs for the first time or are an experienced user, our range includes everything you need.

Our selection is based on our personal experience and customer feedback. By shopping with us, you have the reassurance that our products are selected to help you enjoy the freedom that vaping brings.

Ready to experience premium vaping? Shop our full range here or read our expert guides.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

721 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(721)

298 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed

What I would say is I had about 15 orders that were excellent - accurate and posted quickly. But recently I placed an order and the wrong flavours were sent (that I don’t like). I contacted them about this and they sent a message saying that they would look into this. 2 weeks have passed and there has been no communication and no attempt to correct their mistake. There hasn’t been an apology either. So I have moved onto another company for my regular supply. I appreciate mistakes can happen but it seems reasonable to at least apologise and honour the order that was placed. That just hasn’t happened. Dissappointed :(

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Ordered on 2nd August expecting same day dispatch as they advertised this. Nothing arrived so I chased it up. Eventually told item not in stock. Requested refund and heard nothing back. Will need to file a chargeback via my bank, which will cost VapeSuite money on top of the refund. Ridiculous.

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

VERY DISAPPOINTING EXPERIENCE

I gave this company a second chance after my first order, which I paid for 24-hour delivery, arrived late. Unfortunately, it happened again. This time, one item was unavailable, and when my order finally arrived, the other item wasn’t even working. I’m gutted as I purchased it to give it for my friend as she asked me she want a vape.

I paid for 24-hour delivery and expected better service. Very disappointing. I may give them one more chance and order again, and I’ll update my review depending on how they handle and resolve these issues.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Vapesuite give fantastic offers

Vapesuite give fantastic offers. I always buy the 4 for 18.00£ 10k crystal pro vape pods.Theres so many flavours to choose from, and you ll keep tasting the flavour until they run out, ive been buying them for ages and you wont have any 'duds' or leakage with any of them.Theyre great.

August 2, 2026
Rated 1 out of 5 stars

Dishonest and unreliable

I had a bad experience with my last two orders after they confirmed via WhatsApp that they had plenty of stock of the items I wanted, prior to me ordering.
After receiving this confirmation, I placed my order straight away and the payment was taken from my bank... after which Vapesuite contacted me to say that they were actually out of stock.
I then had to wait over a week to be refunded which was frustrating because this left me without the funds to shop elsewhere.
Poor customer service, dishonest and unreliable. Very disappointed ☹️

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I placed an order through the vapesuite…

I placed an order through the vapesuite website and I was then sent a WhatsApp saying the item was out if stock, a refund was issued and I placed an alternative order which was sent out within a couple of days.
Brilliant communication.
Thank you.

May 28, 2026
Rated 5 out of 5 stars

brilliant service

I have always had brilliant service. On a few occasions, what I wanted was out of stock. They phoned me up and helped me to choose another flavour. Now I put an alternative in the notes, incase they haven't got it. When there has been a minor issue, right at the start of me using the company, they sent out a free vape as a small thank you for understanding. Now I only buy my vapes here and often get a freebie, which my husband is always grateful for😆 10/10...100% No complaints ever. 😁

March 1, 2026
Unprompted review

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