Vaporl Reviews 

169
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

When a shop doesn't have any contact form at all and their presence on social media doesn't exist... then you shouldn't be a genius to know what's going on and you should feel stupid already if... See more

Rated 1 out of 5 stars

I placed an order 16 days ago and even chose DHL shipping (which is not cheap) to arrive as soon as possible and the order is still unshipped. I've left two messages and they haven't even replied. N... See more

Company replied

Rated 1 out of 5 stars

My order number is VPU1911056PA7GTVT. No updates, no response but they take your money fast! No tracking, I got scammed! It's ok, I'm going to report fraud to my bank and federal trade commission and... See more

Company replied

Rated 1 out of 5 stars

guys i heard this many times i need a specific date for a refund now it has been 1 year can you imagine and i still didn't receive anything.you have to solve this issue ASAP or i will take a legal act... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Vape Online Store with Full Range Electronic Cigarette Brands, Buy High Quality Vaping Starter Kits, Atomizers/Tanks, Batteries/Mods, Vaporizer Accessories.


Contact info

1.1

Bad

TrustScore 1 out of 5

169 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(169)

1 review in the last 12 months

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Rated 1 out of 5 stars

Ordered a week ago no update.

Two orders places one week ago, no update as to where they are. I have emailed them twice to see where they are and had no response.

VPU19112530FVTM06
VPU1911253GKC9OFM

Both order numbers here.

Cheap but very poor once they’ve taken your money.

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

Very very good they always deliver and…

Very very good they always deliver and i can never complain all my. Orders get here pretty fast considering off feom china to the uk i mean with vaporl its less than half price than what it would cost over here I love them your so brilliant I look forward to doing more business with you thank you

November 26, 2019
Unprompted review
Rated 1 out of 5 stars

Russian roulette on shipping and after-sales service...

Order n° VPU191115AMPZODFE

To shorten my opinion that I develop below, what I remember from my purchase is that they have a false shipping time (announced at 48 hours, but my package will have taken 5 days to be shipped) and ALL the quality of the products is the Russian roulette, and do not count on them for any after-sales service.
If you buy, you take the risk of receiving an item that will be defective and for which Vaporl will do absolutely nothing.
-------------------------------------------------------------------------------
My story:

I placed an order on the Vaporl.com website to buy 2 electronic cigarettes. The site seems reliable at first sight, no problem when placing the order, the presence of payment by Paypal is reassuring.
Except that things go wrong as soon as the payment is made. I placed the order from a French Warehouse (I live in France) and the shipment was to be made within 48 hours. It took 5 days for my package to be delivered to the carrier.
Fortunately for me the delivery is done correctly 2 days later. Everything could have ended on a good note, except that by opening the packages, despite the impeccable condition of the boxes, one of the Aegis Minis did not work. The fault is unfortunate, I said to myself, I then contact Vaporl by email, form on the site, Facebook page to know the return procedure to make an exchange. No answer from them for 1 week and to date I have had no feedback from them.

In short, I have created a Paypal dispute, and I will never order on this site again.

November 25, 2019
Unprompted review
Rated 1 out of 5 stars

Missing Mod - Scared Status

Order NO. : VPU1911127O6HQQB2
I dont receive the Mod in my order, i receive a brandless pod instead. I spent over 100 bucks in a mod i doesnt receive and now im scared about what can do Support or Vaporl in this case...

I need to think to change of vape supplier...

November 22, 2019
Unprompted review
Rated 1 out of 5 stars

Very unreliable shipping

Ordered two Vapes and three packs of extra coils, waited almost a month for the Vapes to ship, the coils never came and had a delivery exception and we had to wait another week and a half for a refund. Terrible help and it's almost like this is a scam sight that doesn't actually sell things. The Vapes came to the city they were supposed to be delivered to and were shipped out of that city and then back. They said they had the wrong address which my correct address is in my account. This is a scam!! I wasted 50 dollars!

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Vaporl.com

I really can't complain about this company. The deals you can find are pretty extraordinary. I've been buying vape items from them for a while now and really haven't had an issue. My last purchase I made was the first time I was shorted for an item I had ordered. I knew that it was useless for me to contact them about this because I had received the package with Tracking confirmation and I had no actual proof that the item wasnt in the box. Besides that it was a $6.88 clearance sub-ohm tank and not worth getting upset over. That experience won't stop me from shopping here again. I'd give them an A minus or B.

November 19, 2019
Unprompted review
Rated 1 out of 5 stars

SHAMEFUL

I ordered with the order number VPU1911078CFZG94T but for thirteen days, still no sending on the tracking system. shameful

November 14, 2019
Unprompted review
Vaporl logo

Reply from Vaporl

Hello, the tracking shows that your package was delivered. If you didn't receive it, please check with your families. They may have received it. You can also contact your local courier to check. http://tracking.wanbexpress.com/?trackingNumbers=6A16920615804

Best regards
vaporl

Rated 1 out of 5 stars

My order number is VPU1911056PA7GTVT

My order number is VPU1911056PA7GTVT. No updates, no response but they take your money fast! No tracking, I got scammed! It's ok, I'm going to report fraud to my bank and federal trade commission and everyone else I can think of! I will be leaving bad reviews everywhere vaporl.com is found! 48 hour shipping my butt, they lie!

November 7, 2019
Unprompted review
Vaporl logo

Reply from Vaporl

Hello, the tracking shows your package was delivered. Did you receive it by now?https://t.17track.net/zh-cn#nums=9261299535532134759802 There will be no update on the tracking system before the package arrives in USA when we ship by this method. Sorry for the inconvenience caused.

Best regards
vaporl team

Rated 5 out of 5 stars

Ordered few times from them,

Ordered few times from them,
only issue is not the fastest shipping but considering the pricing it's worth waiting few extra days for me.
Customer service could answer a bit quicker but overall I can recommend this store.

October 31, 2019
Unprompted review
Rated 1 out of 5 stars

Very bad experience!

Do not not waste your time buying here. It's somehow gambling. I ordered a Vaporesso Luxe Kit that was in sale and should have been shipped from the german warehouse.
I never received the order. After a few days I contacted the support wich took three days to answer and they told me the product was somehow out of stock. A few days ago I saw that the same kit was still online.
They offered me to choose another product. There was nothing in stock in germany. Refunding me took antoher four days with an open paypal case.
Result: Ordered -> Paid credit card fees -> Got nothing -> burned money and a lot of time

October 17, 2019
Unprompted review
Rated 5 out of 5 stars

Super!

I made several orders at once. Everything was delivered on time and in full. The only caveat is that each order went in several parts, and the tracking code was only one part. But it does not matter since everything came at the same time. My opinion about the store has improved.

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered many things there and they always arrived me. The consumer service always answered my questions. Don't trust to negative comments, it comes from china and takes some time to arrive. If you want a faster delivery, use the more expensive express service.

October 10, 2019
Unprompted review
Rated 3 out of 5 stars

Still waiting for shipment

Ordered on Tuesday 1st october, still waiting to be shipped. I've contacted the support twice and they didn't reply once.

The estimated delivery time was 3 to 7 working days, Let's see, if the package doesn't arrive in 7 days i'll come back giving 1 star and never purchasing again.

I know that from CHINA we have to wait, but if you promise during the order a certain ETA, you must respect it, otherwise just say "possible waiting 60-90 days".

Thank you

October 3, 2019
Unprompted review
Rated 1 out of 5 stars

I placed an order and they took money…

I placed an order and they took money right away, two months later item still has not shipped. Contacted the company. They said item was out of stock, but it has been in stock for a month. Took 3 months before I received my order

They were slightly cheaper than other sites, but I regret giving them a chance. Huge waste of time

September 30, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect

I made a few orders and other than waiting for around 15 days for the delivery, everything went just fine. The payment is going through PayPal, even for credit cards, so no shady payment processors, the customer support replied always within 24 hours from my request, and all I can say is that they deliver what they promise.
Would love to see more companies like them.
Thank you!

September 24, 2019
Unprompted review
Rated 5 out of 5 stars

Hello

Hello
Iam new here and I want one augvape vtec Blue, May I know when it will available?
And can it be shipped to saudi arabia? If yes, how much time it will take untill I recieve it?
Thank you

September 19, 2019
Unprompted review
Vaporl logo

Reply from Vaporl

We are so sorry that we can't ship to saudi arabia.

Rated 1 out of 5 stars

I placed an order I clicked on the visa…

I placed an order I clicked on the visa option put in the card number they charged my PayPal instead that the visa I used is not linked to so now my actual bank account will be charged I emailed no response I asked them to cancel so I can re order with said visa but no response wont order from here again and now have figure out how to get money in my bank so I dont overdraft what a nightmare never again...how do reply it doesnt have an option

September 18, 2019
Unprompted review
Vaporl logo

Reply from Vaporl

Sorry, may I know your order number so that I can check for you?

Best regards
vaporl

Rated 1 out of 5 stars

Lousy Customer Response and Service

Ordered one vaper and four vape tanks. Tanks are fine but the vaper (the most expensive part of the order) simply doesn't work at all. I know how to use these - I already have one - but their one simply doesn't work. I emailed them immediately but have received absolutely no response - so much for their "Contact Us" and "Guarantee & Return" tabs!!!

September 18, 2019
Unprompted review
Vaporl logo

Reply from Vaporl

We are so sorry about it. Could you please contact us by sending email to support@vaporl.com? For the defective item, please send a short video to show the problem and send a picture to show the SN code and security code. We will make compensation to you once we confirm the problem.

Best regards
vaporl

Rated 5 out of 5 stars

Lost in the mail

Vaporl shipped my shipment and part of my order was lost in the process and they found the problem and went above and beyond to help make it right thumbs up to them will use again for sure thanks vaporl

September 17, 2019
Unprompted review
Rated 1 out of 5 stars

never get item scam

never get item scam Have filed claim with paypal !!!

September 16, 2019
Unprompted review
Vaporl logo

Reply from Vaporl

We are so sorry to hear that. May I know your order number so that I can check for you?

Best regards
vaporl

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