Vapor Seller Reviews 

1,134
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Vapor seller was very quick, responsive, and effective in the communication and fulfillment of my order. Online portal was easy to use and showed status clearly. The whip I ordered, however, was of... See more

Rated 1 out of 5 stars

I ordered replacement part for hotbox 01/03/2017, today is 01/09/2017 and I have received nothing and no contact from company. Next day shipping is bull oney apparently, dont order unless you like to... See more

Rated 5 out of 5 stars

found exactly what I needed with ease online.(replacement batteries)payment was discrete and easy, shipping was faster than expected and in a plain brown envelope. Received appropriate emails and not... See more

Rated 5 out of 5 stars

I wasn't expecting such great customer service from vaporseller but they really did great. I needed some spare parts for my davinci vaporizer and they had the accessory pack 10 bucks cheaper than anyw... See more

Company details

  1. Pharmacy
  2. Furniture Store

Information provided by various external sources

Vapor Seller is an online and wholesale distributor of aromatherapy products in South East, USA. We carry the top model products.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.0

All reviews

(1,134)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unbelievable

Great company, great prices, and the best customer service ever. Best online vape company in America 🇺🇸

February 6, 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding Service!

This is my second storz bickel Crafty purchase from Vapor Seller, and each time they delivered a quality product, super fast, discreet fedex envelope. Super pleased with the experience. Thanks guys!

February 6, 2017
Unprompted review
Rated 5 out of 5 stars

Quality service

Ordered replacement screens from this company and received them quickly. Super efficient and they carry high quality items. Will definitely be shopping with them again.

February 6, 2017
Unprompted review
Rated 4 out of 5 stars

Great Fulfillment - Product Quality Needs Improvement

Vapor seller was very quick, responsive, and effective in the communication and fulfillment of my order. Online portal was easy to use and showed status clearly.

The whip I ordered, however, was of low quality. The tubing would deform and holes would form near the head heating element side of the whip. Other whips are made of thicker material, which prevents deformation when exposed to hear. Other than the product itself, I rate this cpany favorably in their ability to answer and process orders efficiently

February 6, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent company/customer service

I had an issue with a mod I bought (manufacturer defect) and months after purchase they held the warranty and fixed the issue promptly. When contacting them I get almost immediate response. Have been ordering from them for months. Highly recommend.

February 6, 2017
Unprompted review
Rated 5 out of 5 stars

Cant get better.

These people GO THE EXTRA 1000 MILES to make sure your happy. You CAN'T find a better down to earth company to work with. And the best !!!! Prices going try or cry

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

great company

Great company, Good prices, They always try to completely satisfy the customer.

January 18, 2017
Unprompted review
Vapor Seller logo

Reply from Vapor Seller

It's our pleasure! Thanks for stopping in and checking us out.

Rated 4 out of 5 stars

Customer service

I had some trouble with my order for several weeks, but spoke with Daniel the service rep and fixed everything and I received my order in two days free shipping because of my wait on the product.. Quick and prompt service they provided much appreciated, thank you Vapor seller....

January 10, 2017
Unprompted review
Vapor Seller logo

Reply from Vapor Seller

Thank you for your understanding with our high demands and we were glad to make it right for you.

-Daniel

Rated 1 out of 5 stars

waste of time shop elsewhere if you actually want to get your order!

I ordered replacement part for hotbox 01/03/2017, today is 01/09/2017 and I have received nothing and no contact from company. Next day shipping is bull oney apparently, dont order unless you like to wait till ????? to use your new toy. I would much rather have paid more and actually gotten my stuff than order and wait till ?????? Company gets a big brown frown from me, no stars. Then they try to hide all these bad service reviews by claiming no record of it despite them sending me a confirmation number. With all these shady reviews and other reputable businesses available do you really want to chance it?

January 9, 2017
Unprompted review
Rated 1 out of 5 stars

Good product but poor communication

We ordered a Volcano on 12/22 and paid extra for two day shipping. The order never arrived and although I called and left a voice message, emailed them directly and contacted them through their website I never received a response. Instead over a week after we placed the order, they sent an invoice showing the charge did not go through (in other words we were not getting the device). Out of good faith we decided to give them one more chance, which put us back in the same position. Our order was placed 12/30 and we never received any kind of shipment confirmation or communication at all. We were afraid to cancel the order, as we knew we would not receive a response to our request. We decided t post a review after reading what others had to say, hoping that this might encourage the company to communicate with us. Then suddenly on 1/10 in spite of never receiving communication or a shipment confirmation, we received our order. It was in good shape and exactly as expected, however there was not an invoice in the box or any kind of a shipping slip. Due to the lack of communication, we would not order from this company again nor could we recommend them to others.

Unfortunately vaporseller has not provided proof of thieir claimed responses. My review was honest and had to be verified through Trustpilot. The lack of communication is even more confusing when I see how quickly they will respond to a poor review. I can also see other reviews mentioning this poor communication.

January 8, 2017
Vapor Seller logo

Reply from Vapor Seller

Sorry you feel this way but were in contact with you through everything and we have records to prove that. Also, we ship everything very discreet and do not include any paperwork to protect our buyers.

Rated 5 out of 5 stars

Best customer service ever

The company was out of the color mod that I wanted. The operations manager was extremely helpful and apologized for the inconvenience, expedited my delivery, and threw in a couple free items. I can not express how greatful I am for such excellent customer service. I recommend vaporseller.com to anyone, and I'll be using them for all my vape supplies from now on.

January 5, 2017
Unprompted review
Vapor Seller logo

Reply from Vapor Seller

I was glad to help and make it right for you. Contact me directly if you need anything at all.

-Daniel

Rated 5 out of 5 stars

Excellent Customer Service, Lowest Price-

A friend recommended using Vapor Seller and I owe them big time...

Had a question about an order and how quickly I could receive. Spoke to Daniel (manager) at Vapor Seller and he went above and beyond to get the product out the door and delivered to me.... Can't stress enough how helpful he was. And the prices are unbeatable as well! Absolutely will be dealing with them on all future vaping purchases.

If you are on the fence about a purchase I would highly recommend giving them a call..

January 5, 2017
Unprompted review
Vapor Seller logo

Reply from Vapor Seller

You were one of best customers we've had in a while and I thank you for that. If you need anything at all, question answered, recommendations, please feel free to contact me directly.

-Daniel

Rated 1 out of 5 stars

I had to edit my initial review to receive my product. Wrong vape box received

My initial review was a 1 star. I then had to change my review to a 5 star before they would send my product. After editing the review my order had still not been shipped so I contacted them again. Another rude customer service guy acted like I shouldn't be calling and bothering him. I have this call recorded. I finally received my Smok Kooper Knight Vape Box and they shipped the wrong color. I will just save myself the headache of returning and be thankful I received anything at all. These guys operate under the parent company Namaste Technologies Inc. Who I will be contacting as well. I've taken screen shots of my order and recorded the ridiculous phone conversations I had with these folks. DO NOT BUY FROM Vaporseller.com. Go ahead and flag this guys I can quickly prove it accurate and true.

January 4, 2017
Rated 5 out of 5 stars

Updating previous review:

My two previous orders were cancelled due to high volume sales and low supply. When I called and spoke to Daniel, he told me he would send me a comparable vape and tank that I ordered my mom for Christmas and he sent it out for free. My second order was placed on December 8th and was cancelled on December 22nd. When I called upset about this, Daniel made it right. I received the free order today. While it's late for Christmas, I am very happy with Daniel''s customer service and understanding. Thank you vapor sellers!

December 24, 2016
Unprompted review
Vapor Seller logo

Reply from Vapor Seller

I was glad to make it right! Hope you enjoy everything.

-Daniel

Rated 1 out of 5 stars

VAPORSELLER SELLS KNOCK-OFFS

I purchase a Snow Wolf online from this merchant. It worked for less than 3 days. They would not let me return it even though their return policy on the website said that I could return it for 7 days. They said that I had to return it to the manufacturer. I paid to ship it to the manufacturer and a week later, the manufacturer called me to tell me they couldn't fix it as it was a knockoff! Don't throw your money away!

December 14, 2016
Rated 1 out of 5 stars

BEWARE

I would give zero stars if it were available. I placed an order in November as a Christmas gift. After waiting several days, I emailed to check on the hold up. Apparently if it doesn't come after 3 days, it's not going to come. I received nothing notifying me of this until their reply to my inquiry. I have yet to receive a refund even though they state refunds are issued within 24-72 hours. I've been waiting over two weeks for my money back. Apparently, it is their practice to sell products that are not in stock and then keep your money. Very inconvenient that I ordered this as a gift and was left scrambling trying to find a reputable company in time for Christmas. DO NOT ORDER FROM THIS COMPANY! Horrible customer service.

December 11, 2016

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