Vapour Vape  Reviews 

71
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Items i ordered was not delivered at all They took payment but no item was delivered. Tried to contact them via email, phone but got no answer Scammer they are, poor service .will never use this sit... See more

Rated 5 out of 5 stars

What a superstar. Ordered picked up by DPD, DPD messed up on tracking 4 days later DPD stating "haven't received parcel" messaged vapour vape on messenger and they resent.Two parcels arrived today, so... See more

Rated 1 out of 5 stars

Order stated 1-2 working days and the items were only sent out 4-5 workings days. Email was sent to customer services to see when they will be arriving and no response. At least I did get my items b... See more

Rated 1 out of 5 stars

Purchased a geekvape obelisk in February of this year 23/2/23..didn’t open it till early may,started using it for couple of weeks…the screen went blank…forever!because of their useless 30day returns p... See more


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1.7

Bad

TrustScore 1.5 out of 5

71 reviews

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1.7

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(71)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Vape Experience

I’ve used other Vape shops before, and always felt pressured to use something that I wouldn’t have ordered otherwise; but not with Vapour Vape their customer service is second to none, especially when I was making the switch from disposable vapes to a pod system…they had a vast range of pod systems and they talked through what I want from day to day to recommending the best one for what I wanted. Their liquid range in INSANE and far better priced than competitors…I wouldn’t go anywhere else for my vaping needs and neither should you!

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

They send an email saying item…

They send an email saying item dispatched but contacted Royal mail a they said it’s only a postage label an no item has been dispatched. Tried to call no reply emailed no reply

October 24, 2024
Unprompted review
Vapour Vape  logo

Reply from Vapour Vape

Thank you for the 1 star review but we do not use Royal Mail, and i also see that you are located in PK (Pakistan) ?? I would suggest that you have left your review for the wrong business.

Rated 2 out of 5 stars

Ignorant staff

Good selection of vapes and good delivery however their customer service is appalling, 4 emails sent over the past 3 months and no one has bothered to reply to me, I will be taking my business elsewhere.

Update in response to your reply:

No it wasn't the incorrect email address, vapourvape at hotmail dot com, is the address on your website and the address I had been speaking to Emma and Ashley, the phone number never connects either.
I also earned rewards to the value of £30, but after trying to redeem these time and time again I was then told by Ashley they had stopped this reward programme and were not willing to honour my rewards despite earning them during the time their reward programme was active.

February 21, 2024
Unprompted review
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Reply from Vapour Vape

Hi, we are sorry to hear that... we reply to every email within 24 hours, i can only imagine that your email was sent to a wrong address. Please be aware - our phone number is on the website and you can call us anytime in office hours.

Rated 5 out of 5 stars

Great service

The vape i ordered was discontinued, so vapor vape chose a vape for me & it is perfect. Great delivery service, Will definitely use your website again. Once again thank you

February 12, 2024
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, waited nearly 3 weeks for refund , between mixed up orders missing orders and now faulty product, never again will i use this company

February 7, 2024
Unprompted review
Rated 4 out of 5 stars

Steep delivery charge now

Shame to see they have put the price up on delivery to £4.50 which to me seems pretty steep otherwise can’t fault them other than the fact a faulty disposable was sent out and was told I’d have to return it which would have cost me money when I have ordered a lot from these guys I thought a little vape wouldn’t be too much to ask for replacing

January 31, 2024
Unprompted review
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Reply from Vapour Vape

Hi, i am sorry to hear that but the delivery actually costs our company £6.50, and due to rising costs of fuel charges and other charges, we had to raise the price slightly for orders under £25. We do still however off FREE DELIVERY for orders over £25.

Rated 5 out of 5 stars

Brought 2 more vapes from here…

Brought 2 more vapes from here wonderful.service can not fault them ordered Sunday and arrived to day thank you so much ninja vapes

October 15, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

I recently had a fantastic experience…

I recently had a fantastic experience shopping with Vapourvape. The selection was impressive and great customer service. Quality of the vapour exceeded my expectations.

September 26, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

Highly recommend

I placed an order with them, it came next day (which was free) unfortunately some of the pods did leak (these things happen) but I spoke with them and they were very helpful even though he was away on a business trip and resolved the issue.
The disposable Lost Temple device lasted just over a month which is really good for one of them.
Will definitely order again! Highly recommend

September 1, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

I’ve been ordering from this company…

I’ve been ordering from this company for months and never had any issue. Fast delivery, great prices and products always perfect. The only minor issue was a code for discount didn’t work so got in touch and they replied so quick and gave me a new code to use so I literally can’t fault them.

September 16, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

Great service

Reasonable prices. Has always been on time next day delivery for me. And support was very helpful and quickly changed my order when I ordered wrong one. 10/10 overall, would recommend over other stores.

August 1, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 1 out of 5 stars

I ordered next day delivery on Monday…

I ordered next day delivery on Monday and the delivery company are claiming that the package was never sent out. I have tried to contact them multiple times but have been ignored so far.

July 17, 2023
Unprompted review
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Reply from Vapour Vape

Hi, can i ask how you tried to contact us? We answer emails and the phone very promptly in office hours.

Rated 5 out of 5 stars

Exceptional Selection, Swift Delivery, and Stellar Customer Service

I recently had the pleasure of shopping at Vapour Vapes, and I must say, my experience was nothing short of exceptional. From the extensive selection of vapes to the impressive delivery speed,

First and foremost, their collection of vapes is second to none.
Moreover, the delivery service provided by Vapour Vapes is incredibly fast my order arrived promptly. The efficiency and reliability of their delivery process is impressive.

Outstanding customer service. Ashley, one of their dedicated team members, went above and beyond to assist me with any inquiries or concerns I had. His knowledge and expertise is truly commendable.

Overall, I cannot recommend Vapour Vapes enough. Their remarkable selection of vapes, speedy delivery, and top-notch customer service make them a standout in the industry. If you're in search of a reliable and customer-centric vaping supplier, look no further than Vapour Vapes.

I guarantee you won't be disappointed

June 29, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

Amazinggg

I have now ordered several times from Vapour Vape. Prices are reasonable with what is available on the market as a whole, the offers they continuiously provide are good, and the fact they have next day free delivery included is favourable. Delivery has always been excellent and on time. I like the fact there is constant updates from beginning to end of order. Orders are well maintained and packaged. When I did have an issue with a faulty vape, customer services were readily available, courteous and professional. They resolved my issue swiftly. I would highly recommend this company as I have always had positive experiences with themselves.

June 28, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

Great!

Great selection of vapes and fast delivery. Customer service is great, if you have an issue with an order it is resolved quickly :)

July 4, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

Rated 5 out of 5 stars

Best Vapour shop online

I’ve been using Vapour Vape for some time now & on my experience the best online vapour shop I’ve used.
Great customer support and the choice of product is outstanding.
Delivery is excellent because you can check your delivery status Online through the couriers app they use.
100% recommendation from

Anthony York

June 30, 2023
Unprompted review
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Reply from Vapour Vape

Thank you for your great review! : )

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