vavada.com Reviews 

400
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with payment processes, including deposits that were debited but not credited to their gaming accounts, and withdrawals that were never received despite showing as completed. Many also faced difficulties obtaining refunds, often encountering dismissive customer support that provided unhelpful responses or even blocked communication. The website itself was often described as having significant issues, with concerns raised about its fairness and the payout of winnings. However, some customers expressed satisfaction with the platform's game selection and overall experience, finding the games enjoyable and addictive.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing frustration over difficulties... See more

Refund

Customers consistently note negative experiences with refund, with many reporting issues receiving their... See more

Website

Clients share negative opinions on the website, with many reviewers expressing strong dissatisfaction and... See more

Product

Reviewers mention ambiguous feedback about the product, with some finding it very nice and addictive,... See more

Customer service

Users describe negative interactions with customer service, often citing a lack of transparency and unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I got a sign on bonus and won some money and asked about withdraw and was told I had to deposit 80 usd to withdraw so I did that put in for.my withdraw and it was canceled then was told by another su... See more

Company replied

Rated 2 out of 5 stars

I love the site and the selection of games. The part that I have a problem with is when trying to withdraw. I haven't used any bonuses aside from the tough luck coins they give you when you run out. I... See more

Company replied

Rated 2 out of 5 stars

Exact wat ik stuurde per mail naar het casino en het antwoord van hun per mail zie bizarre link : Dear Ik got a no deposit bonus off 50 $ i played and waggered all . I won 5... See more

Company replied

Rated 1 out of 5 stars

Mai morning mai recharge kiya 300 aur jab mai utr number de raha hu tho payment processing mai bta raha hai but bhut der tak wait karne kae baad bhi payment success nhi hua hai jab ki maine kyc Compl... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

VAVADA online casino was founded in 2017. Over 4500 slots and tables, reputable providers, quick registration, no mandatory verification. Numerous payment methods: Visa, Mastercard, Skrill, Neteller, Bitcoin, Litecoin, Binance, Tether and others.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(400)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MASSSIVE WARNING!!

MASSSIVE WARNING!!! THIS IS A SCAM SITE!! STAY AWAY!!!
I tried this casino and deposited a few bullets and I am telling you this is a scam. Impossible to win in this scam site. They operate with the games with the lowest possible RTP that a provider can offer. MASSIVE SCAM!

September 15, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Dan smile,

We’re truly sorry that you didn’t manage to win. We appreciate your feedback and understand your feelings. However, I would like to point out that it’s impossible to guarantee the outcome of the game, a chance to win always stays abreast to the risk to lose funds. Please remember that you shouldn’t play with money you are not ready to lose.
On top of that, we cooperate with licensed providers and the average RTP rate is 96-98%. Sometimes it may seem that it’s impossible to win any money, but luck can turn to you at any moment.

Hopefully, you will give our casino another chance. Our team wishes you tons of luck!

Rated 1 out of 5 stars

Vavada Scam Casino

They put my account 'under consideration' after winning 100k on Blackjack, but my 60k deposits were not. They just dont wanted to pay or they dont have the money. Beware scammers!

August 5, 2023
Unprompted review
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Reply from vavada.com

Hello Alejandro,

Thank you for sharing your opinion. I’m sorry to hear that you stayed unpleased with our project.
Vavada is a trusted and reliable casino, honesty and transparency are ones of the main concepts of our work. We can guarantee that there is no violations on our part, since we always fulfill our obligations.

We’re greatly interested in resolving the situation, however, we need more information.
Please, reach out to us via email affiliate@vavada.net, marked as Trustpilot + your nickname. We are eager to analyze your case as deeply as possible.

We hope that you’ll give our project another chance. All the best to you.

Rated 1 out of 5 stars

Full scam site - dont play - illegal stealing

Full scam site. When i started playing there it gave me win to keep playing, after withdrawal over 1 month there was no wins. Deposited 1k total straight, all bonuses was less than 50x mostly gave 0 x wins. Hard to get bonuses since they will put ur win percentage down after withdrawal and they call it luck afterwards.

Not enjoyable casino i dont reccomend it

August 4, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Kersti Kaljumees,

Thank you for your feedback. We’re deeply saddened by your unpleasant experience with our project.
I would like to draw your attention to the fact that it’s impossible to predict the outcome of game. It depends on the chance, please remember that you shouldn’t play with the funds you’re not ready to lose.

On top of that, I’d like to mention that we cooperate with licensed game providers that are directly connected to our website. Vavada isn’t engaged in any fraudulent activity, we do not interfere in the gameplay, RTP rate is 96-98%, this indicator is the same for all accounts, it’s set by the providers themselves. We value all our players and have never deceived them.

We sincerely hope that you will change your mind about our project for the better. Kind regards.

Rated 1 out of 5 stars

Deposited 20 dollars to get my first…

Deposited 20 dollars to get my first depo bonus of 100 percent. Lost all of it. Next day deposited 10 bucks, then because of my first depo bonus was still active it deducted half of it and added to bonus ballance. Worst casino ever

July 19, 2023
Unprompted review
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Reply from vavada.com

Hello Tamás Eppel,

Thank you for your feedback. I’m sorry to hear that you weren’t satisfied with our project and haven’t managed to win.
I would like to point out that the first deposit bonus has wager x35, in order to complete it, you need to place bets from your balance. Therefore, any funds that get to the balance start wagering while the bonus is active. If you’re not willing to continue wagering the bonus, you should cancel it in the «bonus section». Please make sure to do it every time you're going to deposit your own money.

Hopefully, you’ll give our casino another chance. We wish you tons of luck and many max wins!

Rated 1 out of 5 stars

All of my money go to bonus money and i…

All of my money go to bonus money and i cant take it to my walet

July 8, 2023
Unprompted review
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Reply from vavada.com

Hello Alen Vincelj,

Thanks for sharing your opinion. It’s sad to hear that you stayed unpleased with our casino.
Vavada has been a credible and dependable project for more than 5 years. We treat all our players with the immense respect and we spare no effort to provide excellent services for our clients.
We would like to analyze your case as deeply as possible. Please, reach out to us via email affiliate@vavada.net, marked as Trustpilot + your nickname. We are interested in resolving the situation and would like to receive more information about what happened.

We wish you could give our casino another chance. All the best to you.


Rated 1 out of 5 stars

This casino is a joke

This casino is a joke. Every spin is lost

July 3, 2023
Unprompted review
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Reply from vavada.com

Hello Vojti,

Thank you for your feedback. I’m really sorry that you weren’t satisfied with our project. I would like to point out that casino provides the opportunity to gamble with the chance to win, however, there’s always a risk to lose the funds. The outcome of the game depends on luck, please make sure to gamble only with money you are ready to lose.

We sincerely hope that you will change your opinion about our casino for the better. Kind regards.

Rated 5 out of 5 stars

awesome!

This online casino is simply outstanding! I genuinely mean it when I say that I've played at numerous other online casinos like PokerStars, ZetCasino, BitStarz, VulkanVegas, and more, but none of them come close to the exceptional winning odds and support provided by this one The best part is that there's no tiresome verification process to go through, and the bonuses and cashback offers are truly remarkable. In just 30 minutes of playing, I turned €30 into an astonishing €19,000, and the withdrawal process was a breeze. Although I had to complete the verification procedure, the support team was swift in their response. Once I set up a Skrill account, my withdrawals were processed within a mere 2 to 3 hours, without any issues. Additionally, I was assigned a dedicated account manager who continues to provide exceptional assistance and care. I can't fathom why this casino is underrated or has received negative reviews because my experience has been nothing short of fantastic. I can only speak highly of them and will remain a loyal customer.

June 1, 2023
Unprompted review
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Reply from vavada.com

Hello Nicola,

Thank you for such a detailed review of our online casino. We truly appreciate your kind words. Without a doubt, our primary objective is to ensure customer satisfaction. For this reason, we'll continue to strive for excellence in all aspects of our casino.

On top of that, it's wonderful to hear that you had such remarkable success in your gameplay and that the withdrawal process was smooth. Congratulations!

We'll be happy to see you again and delight you with new gripping events.
Stay tuned.

Rated 5 out of 5 stars

I really liked how easy it was to sign…

I really liked how easy it was to sign up and start playing. There are a lot of games on the site and I was able to find my favorite games without any problems. High quality graphics and sound effects in the games, as well as a wide choice of deposit and withdrawal methods. The bonus system is also very profitable, and I received generous bonuses for my activity. True, I noticed some technical problems when loading some pages and games, but this did not affect my overall rating.

March 23, 2023
Unprompted review
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Reply from vavada.com

Hello Viviane Henry,

Thank you for sharing your opinion. We’re delighted that you stayed satisfied with our project.

Every single effort of our team is dedicated to creating wholesome gambling atmosphere with brand new and well-known slots, fascinating tournaments, live and table games for old-school gamblers. All workstreams are determined and we keep constantly improving our services. Indeed, every our customer is provided with high - quality assistance to make their gambling journey even more amusing.

Please make sure to visit us many more times. We have plenty of pleasant surprises. Stay tuned!

Rated 2 out of 5 stars

When u need to deposit money its all…

When u need to deposit money its all okey they can take ur money and put in ur account for 2minutes
but when u have big amount to withdraw they cant pay u!
I am waiting 24hours for withdraw and they keep telling me ur account is under consulation.
They cannot pay me my money.
30hours in and still no money for me.Dont suggest this site only because of withdrawals!
Also their live chat support from that day not answering in my chat.Ignoring me.Waiting 10hours for reply

April 16, 2023
Unprompted review
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Reply from vavada.com

Hello Petar. Thank you for your feedback. I'd like to elaborate on your case in more detail.

According to our regulations, withdrawals are made within 24 hours. The process of withdrawing funds as well as making deposits isn't one-sided and depends on multiple factors. However, we fulfill all obligations on our part and quite often withdrawals are made much faster.

Besides, I want to apologise for the long wait from our support managers. In certain cases response time may be extended due to the high number of messages. We'll hold a conversation with operators, as the waiting time of 10 hours doesn't correspond to the level of our services and isn't acceptable to customers.

Regarding your withdrawal time, please, reach out to me via email affiliate@vavada.net marked as TrustPilot + your vavada email. I need some additional information about your account to provide you with the right answer. On top of that, I have reason to believe that there are off-page factors that influence the situation, however, you didn't mention it in your review. We respect our players and partners, therefore we maintain confidentiality and do not make the details public.

Looking forward to hearing from you. Kind regards.

Rated 5 out of 5 stars

Literally the best online casino out…

Literally the best online casino out there!

I mean it, I've played in most - pokerstars, zetcasino, bitstarz, vulkanvegas, etc and neither of them have had such good winning odds and support.

There's no verification process required, the bonuses and cashback is excellent.

I won 19000€ from 30€ in 30mins and had no issues withdrawing them. Has to complete the verification process then, but the support was quick to respond and once I made a Skrill account, the withdrawals took around 2/3h with no issues. I was also assigned a personal account manager that I still have and they truly treat you well.

No idea why it's so underrated or has a lot of bad reviews, but I can only say good things about them and will keep on being loyal.

January 15, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Krankster,

Thank you for such a detailed review. Your honest opinion helps us to stay a dependable project and understand work vectors to improve our services. Our bonus program is being constantly expanded since we are eager to provide our players with great bonuses to make playing even more enjoyable.

Also, our support operators are available 24/7 and ready to help every customer with any questions and concerns. Regarding the verification, it may be needed sometimes, but the process is quite easy and quick.
In addition, we’d like to recommend you to pay attention to our internal jackpots, you may hit it in any game on any bet.

Hopefully, you’ll be pleasantly surprised with our casino many more times. Stay tuned!

Rated 5 out of 5 stars

I have quite a good experience with…

I have quite a good experience with this casino. The site was easy to access and navigation was very simple. I found a wide range of games including my favorite slots. The system of deposits and withdrawals is safe and efficient, and customer support helped me with any questions I had. I was also pleasantly surprised by the bonuses and promotions that were offered and I felt my game was appreciated and rewarded. I recommend this site to anyone who is looking for quality online casinos with excellent gaming conditions and customer support.

April 9, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Helena,

Thank you for your feedback. Vavada is being constantly advanced to stay a trustworthy and glorious project for gamblers from all over the world. We pay great attention to optimizing our payment system and interface since we understand the importance of convenient access and fast money transferring.
All our players are greatly appreciated and we make every effort for them to find a game to their liking.

We’ll be happy to see you again!

Rated 5 out of 5 stars

Trustworthy

Trustworthy.

Despite the bad reviews i could say that i have decided to try vavada on my own and they are legit.

April 9, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Behind,

Thank you for sharing your opinion. We’re happy to hear that you’ve decided to see the reliability of our project on your own experience. Hopefully, we’ll please you with many big wins multiple times!
Our team wishes you tons of luck!

Rated 1 out of 5 stars

I deposited $100 using my visa card won…

I deposited $100 using my visa card won $200 and tried to withdraw but my withdrawal was not approved.
Did a chat with online operator and was advise that it was a payment system error.Call my bank and there was nothing wrong.POOR SITE DO NOT USE YOUR VISA CARD

April 3, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Judah Lazarus,

Thank you for leaving your opinion. We’re sorry to hear that you were unpleased with our casino. We’d like to emphasize that Vavada is a trustworthy and reliable project for gamblers from all over the globe. All our players are treated with immense respect. We never withhold the funds for no reason as we abide to the project rules. Every player can easily withdraw the money if it is won fairly.

Nevertheless, based on your feedback we assume that a payment system error was the place to be. We’re trying our best to optimize the payment system for quick deposits and withdrawals. However, errors may happen sometimes and we can’t affect it since money transfers are not a one-way process. We would recommend you to contact our support chat once again and the operators will help you to solve the situation. Also, please pay attention to the alternative ways to replenish and withdraw the funds: e-wallets and crypto, they work fast and without any problems.

We wish you could change your view about our project. Best of luck.

Rated 5 out of 5 stars

All the good perks

1. First the casino offers anonymity
2. You can deposit low amounts (1euro, usd etc ')
3. Free! Daily unique tournaments
4.Monthly cashback .(in each currency)
5. Bonuses have low wager 5x or 10x . No games excluded!
5. Wide range of providers
6. Super fast loading of interface (fastest I know )
7. Unique casino jackpots that I ll hit any time soon

To be honest I became more of a daily visitor, after I was assigned a manager on social media . Who has amplified my positive experience and dedication for the site.

The few downsides:
1. Withdrawal time varies from 2 hours , sometimes even 24
2. Lately they have decreased some providers and games
3. Bonuses even though big and lowwager (depending on activity) are not given when needed . Approx once a week
Which means You don't have the second chance if needed at hand.

Overall: every gambler should have Vavada on the watch

April 6, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello efxaristwlefta,

Thank you for leaving such a detailed review, we’re happy that you’re pleased with our casino. We value every of our player and do our best to ensure comfortable conditions for them to play. Our bonus program is continually being evolved as well as the game selection is being updated regularly. So, when we decrease the number of games, we try immediately add more new colorful and fascinating slots.

Of course, we constantly upgrading our interface to make it user-friendly. Withdrawals of funds may take 24 hours, however, it’s the maximum period, usually, money are withdrawn faster as we’re optimizing our payment system regularly. In addition, I’d like to draw your attention to the fact that bonuses are calculated automatically according to the gaming activity. Thus, every player can get a bonus.

We’ll be happy to see you again, wish you tons of luck and hit the jackpot!


Rated 1 out of 5 stars

I made a crypto deposit to them i gave…

I made a crypto deposit to them i gave the hash and he asked me to go find it so i had to wait till morning to get info when i came back they said there wasn't a record of my usdt deposit but i made only 2 that day the one was corrected and they paid me these guys are still keeping my 15$ deposit. Only die to them losing it, kraken has 2 hashes i made 2 deposits that day i only cut and paste crypto codes so no chance of error the one paid me 2hen i gave information the other still pretending my money never came to them ,so all i can say is do not play here U HAVE BEEN WARNED. Casinos c as use cheap issues I've 10$ i guarantee won't pay a big win. So i liked it here like lots of casinos they're not a scumbag casinos but they're really close to being a scam rip off casino.

April 2, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Dagan Briggs,

Thank you for sharing your experience with us. It’s sad to hear that you stayed unsatisfied with our project. Let us comment on the situation.
To start with, we’d like to point out that our reputation is of enormous value for us. Therefore, we work honest and transparent and we are not involved in any fraudulent activity.

Also, we’ve carefully studied your case and I’d like to draw your attention to the fact that there is no deposit attempts on your account. It means that we couldn’t keep the deposited money, considering the fact we never do that.
Besides, we’ve studied your correspondence with our support managers and based on the information you provided, we can assure you that you’ve sent the money to the wrong address. The financial department of our project has checked the transaction and found out that the money wasn’t transferred to our casino. Apparently, you have entered the wallet address that wasn’t attributable to our project.

Thus, we’d like you to take into account that you should be very careful with money transfers and check the address you choose for transaction, otherwise, the funds may get lost. If you want to make a deposit via crypto, you should type only the address you see in the «wallet» section.

We hope you will change your mind about out project for the better. All the best to you.

Rated 5 out of 5 stars

Best casino i cannot describe my luck

Best casino i cannot describe my luck , 1300X after 10 minutes, payouts was fast !!!!!!! BEST CASINO

March 2, 2023
Unprompted review
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Reply from vavada.com

Hello Mark,

Thank you for sharing your opinion. Getting honest reviews is extremely significant for us as it helps us to keep improving our project.

We value every our player and spare no effort to provide the best game selection and immediate payouts.

Wish you good luck and many max wins!

Rated 5 out of 5 stars

Crazy Payouts 💰🔥💯

Very good Casino 🔥💯
Awesome payouts 💰. I like it.

March 3, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Stefan,

Thank you for sharing your positive experience. We do our best to ensure that our customers are satisfied with the project and feel only pleasant emotions. We wish you more big wins and instant withdrawals.

Rated 5 out of 5 stars

Awesome casino

Awesome casino, whenever I feel like gambling, this is the first website I check out.

March 4, 2023
Unprompted review
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Reply from vavada.com

Hello Mia,

We're delighted that you liked our project. We make every effort to ensure that our project is always the most appealing in the field of gambling, and the players are always satisfied.
Stay tuned, we have lots of gripping features ahead of us.

Good luck and many big wins!

Rated 5 out of 5 stars

Very good Casino awesome payouts

March 3, 2023
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Melisa,

Thank you for sharing your feedback. Our project is constantly evolving, for this reason, it's highly essential to keep the bar. We're very glad that you have a positive opinion about our online casino.

Good luck and lots of quick payouts.

Rated 5 out of 5 stars

Crazy Casino

Crazy Casino , first i tryed with 400$ lost all then i put another 200$ and got 1200X Gamomat .

They have really wide range of providers which proves that they are legit.

Payout was very fast . Only bad the support answers after 10 minutes . No instant support ... But hey Slots are paying will recoment this sit

March 3, 2023
Unprompted review
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Reply from vavada.com

Hello Denis,

Thank you for your review. We're very pleased that you enjoyed spending time in Vavada online casino. We do make our players happy with big wins and instant payouts. For this reason, over the 5 years of our existence, we've demonstrated a high level of services.

We wish you good luck! Stay tuned.

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