Vavista Reviews 2,996

Total incompetence demonstrated from the start of my quote to the sorry end! Overseas call centre , very noisy in the background, could not hear clearly or understand the accent. On average took about 30 minutes before i got answered . Recieved conflicting information from different advisors. Cheap is not the best value here , this lot are amateurs . Had to request a refund of my payment , they had the audacity to charge me £25.00 cancellation fee even though the policy was not live for another week. Absolute Disgrace. AVOID THIS COMPANY AT ALL COSTS OR BE PREPARED FOR INEFFICIENCY AND A SHAMBOLIC CHAOS!!!!

2nd year with them and they are absolutely amazing. Hassel free quote. Cheapest on comparison sites.

Easy process to follow, and good price car insurance it had everything built in that I required.

I tried to cancel my insurance immediately after buying it (28 days before it was due to come into force). They charged a £25 cancellation fee despite UK law giving the consumer a 14 day cooling off period. They claim (I disagree) that this is justified by their T&C's. Let the buyer beware.

I liked the quick and succinct response.
It was all very clear and precise. No frills just a service that was fulfilling a role .
Regards robin

This company are not transparent at all. They hide their cons in the small print. Be very careful! The final amount I was given when I changed my car seemed fine at first but when my direct debit came out charging me double I called asking them to explain (by this time its too late to do anything). I was informed the amount I was given was ON TOP of what I was already paying! It didnt tell me this anywhere just gave me the new amount (which looks normal as it was about the same as what I was paying for the new car). Turns out its hidden in the small print and its worded very confusing making you think you will just continue paying by finance. So its up to you as the buyer to work out what your final monthly payments will be. Very clever scam! AVOID this company! Not transparent and not how to ethically run a business!!

They took my no claims away, saying I had an accident.
Never trust this company

I cant believe how rude the advisor was when I called to set up a policy, huffing down the phone because I was asking questions about a quote like I was putting her out I asked for a manager and she totally ignored my request didn't even acknowledge what I said. Not helpful at all - clearly in the wrong job. Sounded like they were having a party in the back ground - maybe I was spoiling her fun by calling. Must be losing a lot of business by sending your call centres abroad - shocking service.

Had to cancel. The fees are crazy!!!! Only take this if you will not need to cancel - sell car, accident ect.

Will not use them again!

Very good experience as conparison others. Much better price for vehicle

Very competitive price for my car with lots of free adds onEasy to complete the additional cover requirements and the payment options. The price of the policy for a 5 star defacto rating is very good.

Brilliant easy to deal with

Nice and easy

I found Vavista via a comparison website. Easy to complete the additional cover requirements and the payment options. The price of the policy for a 5 star defacto rating is very good. Hopefully I will not have to make a claim!

WOW WHAT A SCAM OF AN INSURANCE COMPANY MY WIFES POLICY IS UP FOR RENEWAL BUT WITH HER HAVING STAGE 4 CANCER SHE DOES NOT WANT TO RENEW HER POLICY SO THE COMPANY TRICKED HER INTO SAYING SHE WANTED TO CANCELLE IT SO NOW THEY ARE TRYING TO CHARGE HER 35 POUNDS WHEN ALL SHE WANTED TO DO WAS NOT RENEW IF SHE DOES NOT RESPONDED BY 7.7.25 THERE GOING TO TRY CHARGE HER 75 POUNDS THE POOR WOMAN IS LAID IN HOSPITAL AS IM WRITING THIS REVIEW WITH SOME SORT OF INFECTION AND HAS BEEN FOR OVER A WEEK SO PLEASE BE ADVISED AVOID THIS COMPANY THEY WONT EVEN ANSWER THE PHONE SO IM THINKING OF TAKING LEGAL ADVICE

Found on a comparison site it was straight forward to apply and had an email confirmation almost immediately. Also good price for the level of cover offered.

Used via a comparison site, wasn’t the cheapest option but for very little extra the covered options were so much better.
Text and email confirmation came through straight away

Easy to use web site with efficient and friendly back up

Absolutely abysmal service. Had a payment plan set up which they failed to collect through Direct Debit. And on frequent requests to have them attempt the direct debit they refused to do so. Causing them to now cancel my insurance. I am assuming this is a scam as they are still requesting the full money... Good thing they have the direct debit in place. They can get their money from there.

Excellent and fluid experience changing my car insurance to VaVista, process was straight forward and quick and easy.