Veepee France Reviews 30,124

Great Product but this company now has no LOCAL return for UK customers.

We all know that buying clothes online is risky. Brands don't follow the same sizing guides so a size 10 in one brand could be a size 12 in another. Which means a high rate of returns when selling online. For this reason I feel businesses selling internationally (Especially when they are so large: Veepee have 72 Million customers!!) Should make provisions for local returns in the markets they sell to. Either that or have already negotiated preferential rates with curriers in those markets.

Returns are to France via Royal Mail a typical under 2 kilo package are be £12. Thats if you take the product out of the absurdly large box it was delivered in and repack it into one a quarter of the size.

Ship back in the same box Veepee sent it to you with and Royal Mail will double that.

For a company who claims to be at the forefront of eCommerce this casts shade on their great product offering. I will stop using them now after being a customer for many years.

Excellent responsable au top!
Super super monday mood wednesdzy mood le meilleure friday mood prix ultra intéressants.

Une étoile en moins pour les nombreuses sorties erreurs de préparation.

Great website for great products at great prices.

Fantastic bargains for good quality products.

great offers and reliable delivery , who could ask for more?

Veepee has a good range of products. Unfortunately this is ruined by their returns issues and the length of time it takes to deliver an order. My friends will not consider using the site because they have seen the problems I encounter with Veepee.

Customer service is helpful but the company seem intent in complicating the simplest of issues. Such a shame.

Provide a copy of your passport to get refund
I refused to send them my passport to get a refund. I think it's totally unreasonable for any company to ask for sensitive personal information like that to refund for money they owe.

Ordered from them for years but they have become really bad. After over 4 weeks of receiving their product back they don't refund you when you send them proof of posting and proof of signature they receive it.

Here's their email

Thank you for contacting Veepee.

We understand that you would like to get an update in regards to your ZADIG & VOLTAIRE refund.

We regret to inform that without a copy of your passport, id card, and the handwritten statement we won't be able to proceed.

I asked my credit card to step in to get my money back.

Superb discounted brands. Only issue after order acknowledgement heard nothing until emailed by delivery couriers. Perhaps would of been ‘nice’ to know dispatch had actually taken place.

I have twice encountered problems with delivery, and every time Vente-privee refunded me without fuss and delay. These experiences gave me the confidence in it as a reliable online retailer, and made me return to the site.

The vente-privee also introduces a lot of European brands and products you don't normally see on the British high street (especially outside London). So, I very much like the discovery aspect of my shopping experience.

excellent veepee

De plus en plus minable!!!!
Service clients incompétents!!!!

Good company to deal with selling quality products at reasonale prices.j

Shocking company policies, no real processes (complaints or help in any way) Avoid at all costs.
Delivery tracking via website and app did not work. Moved from DHL delivery to Hermes, which never works in y area. Was told nothing can be done. Told me i'll have to pay for the parcel to be returned to them if I cannot receive it, might be able to get a refund 4-6 weeks from now.
Tried to make a complaint, was told there is no complaints process. Asked to speak to Manager, was told this will take 72h.
Will speak to my credit card company to recover the money.

Terrible customer service. Don't expect a refund after returning items unless you beg and repeat calling, it may take 3 months
of you reminding them, they will try excuse themselves in many ways. they are so happy to keep your money