These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Review summary
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Totally disappointed
Totally disappointed, the boxes we’re damaged, ripped and open. I only received one shoe, the other shoe is missing and nowhere to be found, I waited 1-2 long months for it to arrive in this condition. This makes me really disappointed!!
August 22, 2025
Reply from VEJA
Dear Nayelli,
We thank you for sharing your experience with us.
We are sorry to hear that your order was damaged.
After checking with our partner FedEx, your order was indeed delivered with proof of delivery that clearly shows the package in perfect condition.
You must have been a victim of theft, and we are sorry about that.
Regarding the delivery time, counting from the day you placed the order to the day your order was delivered, 7 working days have passed.
We fully understand the frustration you must be feeling, and we are once again sorry that this situation has affected your experience with VEJA.
Feel free to reach out to our customer service if you have further issue.
Have a wonderful day,
The VEJA care team
I have been buying the esplar for my…
I have been buying the esplar for my special needs daughter. Glad to know that you make this style in women also. She will be wearing this all her life. The leather gets softer when use.
August 22, 2025
Reply from VEJA
Hello Carmelita,
Thank you for sharing your lovely message with us.
We’re so happy to hear that the Esplar has been a good fit for your daughter, and that she enjoys wearing them.
It’s wonderful to know that the style and comfort will accompany her for years to come.
Have a lovely day,
The VEJA Customer Service Team
I loved the sneakers I purchased
I loved the sneakers I purchased. Shipping was very fast. Unfortunately , both pairs were too small. You don’t have the next size up in one pair and I will purchase the woman’s campos in the next size up. They are beautiful and well made. However, I found the return instructions a little unclear, particularly the part about how to enclose the return note. Anyway, I will purchase a new pair of woman’s campos in the correct size
August 22, 2025
Reply from VEJA
Hello Michele,
Thank you for your feedback!
We’re delighted to hear that you loved your sneakers, even though the sizing didn’t work out this time.
We’re sorry to hear that the return instructions weren’t entirely clear and please don't hesitate to contact our customer care team if you need assistance. They will happily assist.
We truly appreciate your patience and your kind words.
Have a lovely day.
The VEJA Customer Service Team.
Shoes perfectly fit with my…
Shoes perfectly fit with my expectation. Love the design and color. Great quality and product!
August 22, 2025
Reply from VEJA
Hello Pitta,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
I payed for the express delivery…
I payed for the express delivery thinking my shoes would arrive in 5 days, but they actually came after 2
August 28, 2025
Reply from VEJA
Hello Gabriela,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello David,
Thank you for sharing your feedback.
We are very sorry about the situation.
One of our agents has just reached out to you via email to assist with the issue regarding the yellow staining.
We appreciate your patience and look forward to resolving this for you.
Best regards,
The VEJA Team
ordered but did not receive the…
ordered but did not receive the product. Customer service keeps trying to shift the blame on me. Stay away!
August 22, 2025
Reply from VEJA
Hello Gagik,
Thank you for taking the time to share your feedback with us!
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Please know that we’re committed to resolving this issue promptly.
One of our agents will immediately reach you to find a satisfactory solution for you.
Thank you for your patience and understanding.
Sincerely,
The VEJA Customer Service Team
Great product and delivery
Great product and delivery.
Chose express delivery and shoes arrived very quickly.
August 21, 2025
Reply from VEJA
Hello Matthew,
Thank you so much for your kind feedback!
We’re delighted to hear that your shoes arrived quickly and that you’re happy with your order.
Have a great day,
The VEJA Customer Service Team
Reply from VEJA
Dear Ann,
We are sorry to read that you encountered difficulties on our site.
To keep you informed, we are currently developing a new process for creating returns to make the process easier for you.
We hope this update is helpful.
Please don't hesitate to contact our customer service if you encounter any issues.
We will be happy to answer any questions you may have.
Wishing you a wonderful day,
The VEJA care team
The shoes arrived earlier than…
The shoes arrived earlier than expected. They look just like on the official site, match my expectations, and they’re really beautiful.
August 18, 2025
Reply from VEJA
Hello Mary,
Thank you for your lovely feedback.
We’re so glad to hear that your shoes arrived earlier than expected and that they perfectly match your expectations. We hope you enjoy wearing them!
Best regards,
The VEJA Customer Service Team
Reply from VEJA
Hello Elissavet,
Thank you for your kind words!
We are delighted to know that you found the shoes you wanted easily and received them so quickly. We hope you enjoy them!
Best regards,
The VEJA Customer Service Team
Those sneaker are so uncomfortable
Those sneaker are so uncomfortable, for walk or stand up they are not good,
August 19, 2025
Reply from VEJA
Dear Rosaly,
We thank you for your feedback and are sorry to read that you did not find your new VEJA comfortable.
Know that you have chosen our most well-known style and we are convinced that with a little patience, you will be able to fully enjoy your pair.
Also know that the offer has expanded, and we have different styles for all needs.
Don't hesitate to contact our customer service; we can find the perfect pair for you together.
Have a wonderful day.
The VEJA care team
OK for "generic" feet
Checkout without a problem, but I had to return the sneakers because the soles were too narrow and there is no info about it / also photos do not show how narrow they are ...
So recommended for anyone with "generic" feet, but not for me.
August 25, 2025
Reply from VEJA
Hello,
Thank you for taking the time to share your experience.
We’re glad to hear that checkout was smooth, but we’re truly sorry to learn that the fit of the sneakers didn’t work out for you.
We appreciate your feedback and we’ll make sure to pass this along to our team so we can offer clearer guidance for future customers.
Thank you again for your trust in VEJA.
Warm regards,
I didn’t spot that I had to pay for…
I didn’t spot that I had to pay for delivery AND return on orders under £75
It cost me £10 to try a pair of trainers which didn’t fit
Please can you make those costs more obvious
Most places offer free returns at least. When I got the new pair delivered I didn’t get a message that they had been delivered and were left outside in the front garden - I found them by mistake ! Annoying and worrying
August 21, 2025
Reply from VEJA
Dear Nancy,
We thank you for sharing your experience with us.
This helps us better understand the needs of our customers.
Nevertheless, you chose the Express delivery, which is also why you had to pay these shipping fees.
We have a banner at the top of our home page to inform our customers about the shipping conditions and the amount.
This banner remains at the top of the page at each login.
And for the more curious, all the information is available on the dedicated page : https://www.veja-store.com/en_gb/shipping.html
We have chosen this threshold so that the majority of our customers' orders can benefit from free shipping and returns.
Indeed, since you ordered an outlet product, this threshold was not met.
We will consider your feedback and think about adjusting this amount.
Regarding the delivery conditions of your order, we are sorry that you were not informed by message.
We will pass this information on to our partner Royalmail.
Wishing you a wonderful day,
The VEJA care team
small issues with delivery
unfortunately I minor complicatiosn with the delivery due to the mondial relay packet number not known in the pick-up store (you need to refer to local agent).
Shoes are excellent!
August 21, 2025
Reply from VEJA
Hello Anselm,
Thank you for your feedback.
We are sorry to hear about the complications with the delivery and we truly appreciate your patience.
We are, however, delighted that you are satisfied with the shoes!
Best regards,
The VEJA Customer Service Team
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
The shoes are not very comfortable and…
The shoes are not very comfortable and they sorta do this folding/ sagging thing on the sides. Gonna have to get inserts to make them wearable i guess. They look great though!
August 19, 2025
Reply from VEJA
Hello Jason,
Thank you for sharing your feedback with us.
We’re truly sorry they haven’t felt as comfortable as you expected.
Your comments about the fit and support are very valuable, and we’ll make sure to share them with our product team.
Inserts can sometimes help, but if you’d like further assistance in the future, please don’t hesitate to reach out to our customer care team, we’ll be glad to help.
Have a lovely day.
The VEJA Customer Service Team.
Excellent experience
I love my new shoes.
The service was great and the shipping very fast!
I will buy again without hesitation!
August 19, 2025
Reply from VEJA
Hello Patricia,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love your new shoes and that you had such a great experience with our service and fast shipping.
We’ll be delighted to welcome you back anytime!
Have a lovely day,
The VEJA Customer Service Team
terrible return policies
beware of returning policies you can never get someone on the phone. It’s all through email with people that aren’t even in the US and are in a completely different time zone like in Europe. Also beware of issues that if you don’t get your package, you will have to submit claims and go through a lot of hoops the solutions this company offers are far from what you would expect from an American company.
August 18, 2025
Reply from VEJA
Dear Benjamin,
We thank you for sharing your experience.
We are sorry to read that you were not fully satisfied.
Indeed, we do not have a telephone line to receive calls, but please know that we can arrange an appointment for our team to call you.
This way, we can address the issues faced by our customers more humanely and directly.
Regarding the time difference, VEJA is a French company based in Paris, and our team is available to you despite the time difference; we do everything possible to respond to you as quickly as possible.
Also, regarding our logistics partner FedEx and the need to open a claim for the resolution of a lost package, it is the standard procedure that all sites that want to do things correctly follow.
We know that we are not perfect and that we can improve our internal processes so that they are less obstructive.
It is an ongoing project.
Don't hesitate to contact our customer service; we will be happy to respond to you by email or to arrange a phone appointment.
Wishing you a good day.
The VEJA care team
You get what you expect
Quick delivery. Accurate fit. Comfortable. Great look. Very pleased
August 19, 2025
Reply from VEJA
Hello Robin,
Thank you so much for your kind words!
We’re delighted to hear that your order was delivered quickly and that the fit, comfort, and look met your expectations. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Have a great day,
The VEJA Customer Service Team
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