VeloGuide Reviews 

313
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Super easy to understand how Veloguide works. It was simple, secure and all did work perfectly. I had great bike rides in my holidays, in an unknown place, so I felt secure to count on someone who kno... See more

Rated 5 out of 5 stars

We rode with veloguide through Bici Bucerias week program March 8-13. The guides knew the area, were likeable and all competent riders. Jillian and Joel did a great job with communication, helping wit... See more

Company replied

Rated 5 out of 5 stars

Recently booked a ride in with VeloGuide/Bici Bucerias in Nayarit MX while vacationing in Puerto Vallarta. The route was El Colorado To The Bakery "The Bakery Ride". From the initial (timely) communic... See more

Rated 5 out of 5 stars

Bici Bucerias' bike and food tour was the best! Our guide, Pepe, was extremely helpful whole teaching us the ropes of our e-bikes. He took our group off of Bucerias' main drag and into some restaurant... See more

Company details

  1. Tour Operator
  2. Road Cycling
  3. Travel Aggregator

Information provided by various external sources

VeloGuide is an on-demand 'ride and guide' sharing application for cyclists. Traveling cyclists can use VeloGuide to find bikes and guides when they're on the road. Cyclists can also use the app to earn extra money at home working as guides.


Contact info

4.9

Excellent

TrustScore 5 out of 5

313 reviews

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4.9

All reviews

(313)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enjoyed the ride very much

Enjoyed the ride very much. Received instructions which answered any questions I might have, so that was a huge help. Was able to log on and ride on Rouvy without issue.

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Trustworthy and Experienced!

Fantastic service and follow through. Clear and detailed communication that consistently occurs in a timely manner. Very knowledgeable and experienced. Will not hesitate to book a bike trip once travel opens up again post-Covid.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Peace of Mind

Great peace of mind and enjoyment riding MTB into the forest unknown, off grid. I went further and rode better thanks to my amazing Velo Guide Tyler. Stories, laughs, and yuts all along the way.

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

Anchorage Ride

Had a great ride with Chris in Anchorage. Beautiful scenery, pleasant conversation and he even fixed my flat!

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Can’t wait to see Leo and Tuscany again

A group of us from Ontario Canada spent 6 days with Leonardo Olmi in Tuscany last Spring (2019). We had the most EPIC cycling experience ever. We are saddened that plans for this Spring have been foiled by the COVID-19 Pandemic However , our hearts and prayers are with the wonderful people of Tuscany. You can rest assured that once this virus has been beaten down, Leo, Veloguide and Tuscany will be the first thing on our plans. Can’t wait to ride with you again. god bless you Leo.

March 28, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hi Angie! Thanks so much for taking the time to review VeloGuide and Leo. Leo is a class act and a great guy and VeloGuide to ride with. We are saddened about what is happening right now but excited about the future and being part of getting cycling tourism back on track. Thanks again and keep well and safe :)

Rated 5 out of 5 stars

Great guides and concierges

I really liked the experience. From booking with their concierge to selecting a guide. The guide did a great job setting a route and working with me. The best thing logistically was having the concierge help book the rental bike for me. It made coordinating everything super easy!

March 24, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hi Joey. Thanks for taking the time to review VeloGuide. We are glad you had a great ride and look forward to getting you out again one day soon! Keep well and safe :)

Rated 5 out of 5 stars

Excellent ride with BiciBucerias!

My wife and I enjoyed our ride with BiciBucerias owner Joel and bubbly Suzie a very kind employee of theirs. We were taken through two small and typical villages in the area on roads of mostly good quality and never ever felt unsafe. It made for a very fun and enjoyable ride in spite of the rising temperatures as we concluded the ride. Starting at 7:15am and finishing towards 10:30 before it gets too hot made great sense.

March 19, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hi Richard. Thanks again for riding with us. We had a great time that day. We hope you both can come back so we can show you some new routes! Keep well and safe :)

Rated 5 out of 5 stars

We rode with veloguide through Bici…

We rode with veloguide through Bici Bucerias week program March 8-13. The guides knew the area, were likeable and all competent riders. Jillian and Joel did a great job with communication, helping with bike rentals and the post ride coffee and food was top notch. The roads were busier and rougher than expected, so ask for quieter routes if that matters to you. And definitely join on optional evening drink/food tours, they added a lot to our week.

March 19, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hey guys! It was great riding with all of you. We had a fun time with the group and look forward to getting you back again. We are glad you added the food and fun tours to your itinerary too! Those are some of our favorites. Keep well and safe :)

Rated 4 out of 5 stars

Great friendly guides.

March 11, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Thanks John. It was nice to ride with you. I see you got to ride again before all heck broke loose with the pandemic. Looking forward to getting you out again. Keep well and safe :)

Rated 5 out of 5 stars

Great three days at Bici Bucerias

Great three days at Bici Bucerias! All the guides were great and accommodating..and the routes selected were challenging, scenic and fun! Can't wait to go back.

March 9, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hey James! Was so great to ride with you again. Looking forward to connecting when you return and at the Peacham Fondo in September as well!

Rated 5 out of 5 stars

Helped make my New Zealand cycling dream happen

They connected me with a cyclist in New Zealand as a guide, who was excellent. Veloguide checked in on the logistics for my ride, and their concierge-style service made the interaction feel nicely personal.

March 8, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

I love seeing this kind of response! Makes the VeloGuide project all worthwhile! We are so glad you had a great time and we are looking forward to getting you back out again soon :)

Rated 5 out of 5 stars

Cycle with a great guide!

My guide, Andrew, was prompt, a great cyclist, kind, fun, informative, knowledgeable, and an excellent overall guide. He provided terrific suggestions of where to go and what to do in the area, and he listened to what I wanted in terms of terrain and distance. Highly recommend!

March 6, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hi Allison! Thanks for taking the time to write a review. Andrew is a great VeloGuide and Greenville is such an amazing place to ride. I spent a good part of last summer there. So incredible. Hope to have you back one day soon.

Rated 5 out of 5 stars

I cannot complement VeloGuide and my…

I cannot complement VeloGuide and my guide, Alec for a fantastic day

February 27, 2020
Unprompted review
VeloGuide logo

Reply from VeloGuide

Hi Andrew! Thanks for taking the time to write a review. Alec is a great VeloGuide and San Fran is such an amazing place to ride, especially with someone local :) We look forward to getting you back out again one day soon!

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