VELTUFF® Real Workwear Reviews 400

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often highlighting the durability and warmth of items like jackets and fleeces. People frequently praise the fit of the clothing, with some finding their "go-to company" for workwear due to the excellent quality and accurate sizing. However, some people were dissatisfied with the return policy, citing issues with having to pay for returns and a lack of acknowledgment when items are received. There are also mixed opinions regarding product sizing, with several customers reporting that sizes run small or are inaccurate, leading to incorrect orders. Additionally, some reviewers experienced problems with delivery services, including delayed shipments, damaged parcels, and incorrect orders being received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the great quality,... See more

Quality

People report positive experiences with quality, praising the great quality of polo shirts, sweatshirts, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast delivery, with... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report easy ordering, quick... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Customers report a cumbersome return... See more

Based on these reviews

Rated 2 out of 5 stars

First order for sweatshirts ok, quality good for general use. Second order also for sweatshirts (but another colour and size) not good at all. Sent sweatshirts of the desired size and colour but... See more

Rated 2 out of 5 stars

Delivery charge to Scotland (Edinburgh) £15 and its not even Express 5 service. I use DPD daily for my day job and they clearly making at least £10 profit as it doesnt cost £15 to ship from England... See more

Rated 5 out of 5 stars

Just opened my order right now and tired on the clothing. I ordered the Comfort Profile Cargo Trousers which fit okay, I got the regular size instead of the short size which was a bit too long for m... See more

Rated 5 out of 5 stars

Just ordered protex1 T shirt and Softshell jacket amazing quality and fit perfectly. After trying many others I think I’ve found my go to company now for hi vis clothing. Shipping is speedy and custom... See more


Company details

  1. Safety and Work Wear Store
  2. Embroidery Service
  3. Men's Clothing Store
  4. Protective Clothing Supplier
  5. Shoe Store
  6. Work Clothes Store

Written by the company

For 25 years the VELTUFF® brand has combined safety with style to provide people with workwear that is truly up to the task. Our range of high quality workwear includes work clothing, hi-vis garments, safety footwear and PPE, each designed to provide superior protection, durability and comfort. So whether you work in a warehouse, drive a commercial vehicle or maintain the railways, VELTUFF® is the brand you can trust.


Contact info

3.2

Average

TrustScore 3 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Can't give them a zero rating otherwise…

Can't give them a zero rating otherwise I would. Ordered a work jacket and paid the 14.99 two to four day delivery.
After 4 days I contacted them and was told goods had been picked and despatched. After another 4 days still no goods. Contacted them by email, told the same thing.... Contacted them for a third time to be refunded my delivery fee but my goods were still not despatched.
Terrible service from start to finish. Winter will be over by the time I get the jacket!!!!

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

My feet don’t hurt anymore and they…

My feet don’t hurt anymore and they stay dry. Too be honest I was trying to buy something else and then veltuff came up and well I read the description and didn’t hesitate placed my order paid and then before I knew it I was satisfied top marks all round

February 27, 2023
Rated 3 out of 5 stars

Company ok my order was delivered…

Company ok my order was delivered before I received notification a bit of an inconvenience but the product is very good

February 20, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello, Sorry to hear this.
We will raise this with our IT to look into this and ensure this big in the system is resolved and does not happen again. I am pleased to hear you like the product.
Kind Regards,
Veltuff

Rated 1 out of 5 stars

Sent items back no refund

Sent items back no refund

Now Emily saying sending order thesame back out!

March 2, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Many thanks for your review, sorry to hear this. I have had a look at your order and can see you have registered a return with ourselves and a refund has been processed. I have now resend this email for you confirming this in case this was missed.
Kind Regards,
Veltuff

Rated 1 out of 5 stars

Out of stock items after ordering & Missing items from completed delivery

Ordered some Work cargo trousers, along with a long sleeve & short Sleeve polo - Received an email stating they do not have the work cargo trousers in stock (Black 36”) and was therefor refunded for the entire order by my request. Disappointing to see the items available to order if they are out of stock but never mind.
Days later I recheck their website and see the work trousers are in stock in a different colour (Although still showing in stock for the Black36”), however when looking I see the description states they advise to order the next size up - Great, I’ll order the Black pair I wanted in the next size up - They couldn’t also have those out of stock whilst still showing in stock could they…. WRONG.
Got an email saying the trousers are out of stock, but would I like to order the Black in 36” (Which I thought were out of stock?!?) or Navy in the size I ordered.

Finally after agreeing I will take them in navy instead of black, my order arrives at my home address(I will add it did arrive pretty fast) and one of the polos are completely missing from the order? No email, no refund - Nothing?? The piece of paper in with my order states the full order including the missing polo but the quantity field is left blank whereas the other items have a 1.

Not sure what is worse - the staff, their systems (Im sure this what they will blame) or all of the above…

Emailed asking for any type of correspondence relating to my missing items but I can’t see myself getting a reply any time soon…

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

The waste size for 38 is more like 36…

The waste size for 38 is more like 36 with no give in the waistband

February 1, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Sorry to hear this, I am afraid as we are in-line with our Denmark head office the sizing does come up a little smaller due to the centimetre to inch conversion. Apologies if this is not made clear on our website we will review this internally

Rated 1 out of 5 stars

Goods apparently instock still not…

Goods apparently instock still not received over 4 weeks later.

February 6, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Apologies for this, I can see it does appear the goods have been returned back to ourselves due to unsuccessful delivery by out courier however, we will get these resent back out to yourselves today. Hope this helps.
Sorry once again.
Veltuff UK

Rated 1 out of 5 stars

Ordered boots which was not the boots I…

I Ordered boots , what I was sent was not the boots I ordered , they told me they was sending the boots I had ordered & that they had been dispatched, a week later after opening a case they gave a refund , I have messages which said they was in transit which wasn’t true … avoid poor customer service

January 10, 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Apologies for this, we have investigated further and unfortunately it does appear your boots were lost in transit with our courier which is why a refund was processed. We can arrange for a replacement pair of boots to be shipped if preferred, please just contact us direct on uksales@veltuff.com so we can get this processed accordingly.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Useless

Useless! Ordered work trousers on express delivery (2-3 days). A week later I rang to see where the order was, to be told they were out of stock. No email to tell me this. How long would they of held my money? I had to call to get a refund. Not worth the 1 star but can't give less.

January 17, 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Apologies for this, we have investigated internally as to how this has happened and it does appear we had a system issue relating to your order whereby it did not show on our system. This issue has now been resolved by our IT team and should not happen again. Sorry once again for this.
Kind Regards
Veltuff UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look