This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more
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Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more
Company replied
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more
Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more
Company details
Information provided by various external sources
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Contact info
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3.4
Average
441 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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DIFFICULT SITE
1. You don't have spanish translation at the site.
2. It's very difficult to understand how can i get the tickets for the access to the treasures of San Marco without guided tours.
3. You don't have other important languages (like spanish, portuguese, japanese, and others) guided tours.
April 30, 2018
Unprompted review
Reply from Venetoinside.com
Dear MARCELO (Argentina),
1. At present venetoinside.com is only in English and Italian. We are working to translate it also in the main European languages. We hope this will be possible soon!
2. As indicated in the page dedicated to St. Mark's Basilica, entry tickets to the treasures can be purchased on site only. Unfortunately, it is not possible to book them online in advance!
3. We provide lots of guided tours in the main European languages, but the availability may vary according to low and high season... Of course, for the most important attractions in Venice, such as St. Mark's Basilica and the Doge's Palace, guided tours in English, Spanish, French and German are guaranteed all year long. Upon request, we can arrange private tours also in Portuguese and Japanese.
Best regards,
Michela Morosini
venetoinside.com
It is a joke
It is a joke. The queue for the "queue jumper" voucher holders was enormous. We could not face it and did something else with our time. Money 100% wasted.
April 30, 2018
Unprompted review
Reply from Venetoinside.com
Dear David Parrish,
we are sorry you did not appreciate our service. On certain days of particular high turnout or for reasons of force majeure, it may happen that the waiting time to access St. Mark's Basilica may be longer than expected. We apologize for the inconvenience!
As you can learn from a quick look at the reviews on our portal, the skip-the-line access is one of our most appreciated service because it allows not to loose preciuos time in queue. We regret this was not your case.
Best regards,
Elisa Franzoi
venetoinside.com
Do not buy skip the line
Please do not buy skip the line for st Mark's Basilica in Venice as you won't be able to skip it. What you would see is just a different line that may take even longer than the free queue. I went with some friends that had not booked their time, so I thought I was the clever one, but as my queue had to show the voucher I got into the Basilica after him, even paying and he's not.
April 30, 2018
Unprompted review
Reply from Venetoinside.com
Dear Mateus Policena de Mello,
we are sorry you did not appreciate our service. Unfortunately it may happen that, on certain days of particular high turnout or for reasons of force majeure, the waiting time to access St. Mark's Basilica may be longer than expected.
As you can learn from a quick look at the reviews on our portal, the skip-the-line access is one of our most appreciated service because it allows not to loose preciuos time in queue. We regret this was not your case.
Best regards,
Alessia Corso
venetoinside.com
I managed to do it successfully but there were some glitches on website.
I managed to do it successfully, but there were a few glitches when I booked my tickets for St. Mark's Basilica. For birth date, it does not give you options for all the months. Only a few months were available to choose from, so I did not enter my date of birth. Also, when paying for the tickets, the screen seemed to shift to one side so I could no longer read everything. However, I was able to read some parts.
April 28, 2018
Unprompted review
Second time that I use Venetoinside.com…
Second time that I use Venetoinside.com to book our visits.
I recommand this site because it is the best prices, it's very easy to book visits.
Thanks for all
April 25, 2018
Unprompted review
Highly recommend
If you are visiting St Marks basilica use this product. I bought this voucher online at 9.15am for a 9.45.visit the same day. Immediate delivery. Clear instructions on whicb entrance to go to. Then I walked passed the main queue that was several hundred people long to the fastpass entrance where there was no queue - not one person in front of me - and gained access just before 9.45. Fantastic. Multo bene!
April 22, 2018
Unprompted review
100% legitimate and trustworthy
Was a bit nervous at first, but all of our bookings panned out perfectly!! Extremely legitimate company, book with them and make your life much easier in Venice, especially if you have a short amount of time.
April 20, 2018
Unprompted review
We were 5 minutes late getting to our…
We were 5 minutes late getting to our designated meeting point which in Venice isn't bad at all, especially when it's very busy. The guide had already left. Venetionside could not contact the guide or our chosen place to visit to confirm our entry. They had no measures to help us and we could not enter our place to visit with their voucher. I would not recommend them at all.
April 15, 2018
Unprompted review
Reply from Venetoinside.com
Dear Paul,
we are sorry you missed your tour. Please note that you booked a collective tour, which means that there would have been other people attending the tour with you.
Out of respect for these participants, the guide cannot wait for latecomers nor answer the phone while he/she is working, since it would cause an inconvenience to people who arrived in time at the tour meeting point and expect to take part in a pleasant and envolving tour. In order to prevent our customers from being late, on the voucher we clearly specify both 'No credit or refunds will be given in the case of a NO SHOW (if you don’t show up at the meeting point at the time indicated on your voucher). Therefore we advise you to locate in advance the departure point and how to get there in order to avoid being late or any inconveniences that would prevent you from being at the meeting point in time for the departure (especially in case of public transport strikes, great events, bad weather, ...)' and 'Please arrive at the meeting point at least 10 MINUTES BEFORE THE DEPARTURE TIME indicated'.
We can assure you that we always do our best to help our customers and to provide the assistance they need but unfortunately, if you arrive late at the meeting point we can only try to reschedule your tour on another day, according to the tour availability.
Best regards,
Elisa Franzoi
venetoinside.com
I found you website not too easy to…
I found you website not too easy to use. Lay out could be more user friendly. We don't all come from USA!
April 15, 2018
Unprompted review
Reply from Venetoinside.com
Dear Moira May,
thank you for your feedback! Actually we are constantly working in order to improve our portal and the user experience. We hope you will get the chance to appreciate our efforts in the future.
Best regards,
Alessia Corso
venetoinside.com
Very quick and easy -- thanks!
April 14, 2018
Unprompted review
absolute waste of money
absolute waste of money, we arrived at St. Mark’s Basilica on time but there was no other entrance for the skip the line, we asked but no one had any idea... so we still had to line up. don't bother absolute wast of time and money. i requested a refund but obviously no response.
April 12, 2018
Unprompted review
Reply from Venetoinside.com
Dear Adam,
we are sorry you were not satisfied with our service. Please note that the voucher you received after the online reservation indicates where the skip-the-line access is both on a map and with a textual description. Moreover, if you need assistance on site the voucher said 'If necessary, visitors may ask for assistance at VENETOINSIDE INFO POINT at St. Peter's Door (on the left of the main door of the Basilica, see picture above), which is available from Tuesday to Saturday from 9:45am to 4:30pm'. We regret these instructions was not clear enough to you!
As for your complaint about not receiving any reply to your email asking for a refund, please let us know what email address you sent it to. We always take our customers' requests into great consideration and are used to providing a reply within a couple of days.
Best regards,
Elisa Berton
venetoinside.com
Great prices
Great prices, responded to emails quickly and easy to book.
Will update when tour is complete :)
April 11, 2018
Unprompted review
Don’t bother
We started at Museum Correr. You still need to queue to the ticket office where you will found out that the face value of the delivered pass is actually cheaper than the one you bought! (Obviously they need to earn money somewhar). So paid 25 euros instead of 24 for the exact same ticket!!!!
In response to your response:
So just to clarify your process and time saving):
USING your site:
- So to get it straight, you need to fill all your details on your website
- Have a printer (as you need to print the voucher)
- Queue at the ticket office (like anybody else buying a ticket)
- Exchange the voucher for a ticket
BUYING at the ticket office:
- Queue at the ticket office
- Pay with Cash/Credit cards (without any fee)
How is this faster?
April 5, 2018
Unprompted review
Reply from Venetoinside.com
Dear Denis Martin-Bruillot,
we are sorry you were not satisfied with our service. Please consider that the details you are complaining about are clearly specified online, among the information you should have read before booking. Actually, we are transparent in informing our customers both that 'The ticket must be collected at the ticket office of the first museum you visit (allowing time for a possible queue at the ticket counter)' and 'The price of the tickets listed on venetoinside.com are inclusive of the booking fee'. If you have a look at the reviews connected to this service on our portal you will note that most of our customers appreciate the possibilty to buy the ticket online and save time at the ticket office. We regret this was not your case!
Best regards,
Elisa Franzoi
venetoinside.com
*****
2nd reply
Dear Denis Martin-Bruillot,
please note that we only suggested you have a look at the reviews on our portal, just to be aware that most of our customers have a different opinion from yours and find the online reservation useful. Anyway, we will take into account your feedback, since we aim to improve our services, not to mention the fact that all the reviews represent a plus for people interested in buying something online.
Unfortunately, there might be a queue at the ticket office, but we informed our customers about this possible inconvenience both online and on the voucher... It is for this reason that we invite our customers to collect the ticket at the Doge's Palace, where they can benefit from a dedicated ticket office in order not to waste too much time in line. We are sorry you didn't find the advance online reservation useful.
Best regards,
Elisa Franzoi
venetoinside.com
After I had paid for the tickets
After I had paid for the tickets, the next screen came up, and then the picture on the right shifted the information on the left off the screen. I couldn't read what I was supposed to do to download the vouchers. What a pain! Don't you ever test your system before you put it out there for the public!
April 5, 2018
Unprompted review
Reply from Venetoinside.com
Dear aa,
we are sorry you were not satisfied with the user experience of our portal. Of course, our system has been tested several times before going online and actually it has been working since 2015. We want to thank you for your feedback that has already been reported to our technician department in order to delve into this issue and avoid other similar problems in the future.
You should have received your voucher and invoice by e-mail. If you need further assistance, please contact our customer care department sending an e-mail to info@insidecom.it.
Best regards,
Elisa Berton
venetoinside.com
The site is very easy to understand and…
The site is very easy to understand and to use. I quickly found what I needed and was able to buy it immediatly.
April 4, 2018
Unprompted review
I had problems during my purchase
So, two days ago i tried buying these same tickets and had a problem. I use in my web browser a anti-virus software that redirectioned my first payment to a safe page browser and when i did the payment i had my credit card debited and dont´t received my tickets. Now i did all the buy process again and did the payment in the same normal page browser and had the process complete, but i paid two times for the same product and i think that your team can check my information in your computer system.
I hope this error will be corrected.
Thanks and regards.
March 28, 2018
Unprompted review
Reply from Venetoinside.com
Dear Edinaldo Torres De Barros Junior,
we apologize for what happened. After your email, we checked our reservation system and our payment gateway and it turned out that you actually paid twice... It might be that your email provider put the confirmation email of your first order in the spam box, but unfortunately we cannot prevent this risk.
Anyway, I would like to inform you that the reservation VD18-17110 has just been refunded on your credit card. Next time, in cases such as this one, I suggest you to contact us directly by email in order that we can take charge of your request in a short time!
Best regards,
Michela Morosini
venetoinside.com
Was easy and took very little time to…
Was easy and took very little time to do the booking.
March 28, 2018
Unprompted review
Tour of St Marks Venice a let down
I have to be honest and thought it was a poor tour. It was meant to be skip the queue but we had to queue and the tour guide said she didn’t know what has happened and there had been changes lately. Also in the time we were queuing didn’t talk and it was frustrating. I paid for a guided tour of the Colosseum in Rome which was amazing and I would have paid double for the value. My view save your money with this tour and queue with other people and save the euros as was in my view not worth it
March 14, 2018
Unprompted review
Reply from Venetoinside.com
Dear Emma Pakes,
thank you for your feedback. We are sorry you were not completely satisfied with our service. Unfortunately, on the day you attended the tour, there was a peak in the tourist flow, which was unexpected considering that March is not high season yet. The large number of visitors caused some queue inside the Basilica and some delays to the guided tours. During high season, guided tours can take advantage of a different management in order to avoid long queues but, unfortunately this procedure is not operative in March. We apologize for the inconvenience. We can assure you that our guides always do their best to guarantee a pleasant experience to our customers... As you can see from a quick look at the reviews of this tour on our portal, the service is very reccomended from many visitors and the approach of our guides is usually very appreciated.
Best regards,
Valentina Tonon
venetoinside.com
Excellent!
I purchased tickets for St. Mark's Campanile for 2 adults on 7/1/18 and for St. Mark's Basilica for 7/2/18 at 9:45 am.
Easy to do!
March 7, 2018
Unprompted review
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