Venom Motorsports USA Reviews 

62
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being extremely helpful and providing fantastic communication, guidance, and support throughout the entire purchase process. Consumers frequently highlight the responsive customer service and knowledgeable team members who readily answer questions and make the buying journey smooth. However, some reviewers were not happy with the quality of the products, reporting missing parts and mechanical issues right out of the box. A few other people also felt that customer support could be unhelpful and difficult to deal with when resolving damaged item problems. Some people mentioned experiencing long delays and poor communication when trying to get replacement parts or technical assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, direct, and quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and efficient support.... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff members who assist... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They are reliable honest, and easy to work with. I’d recommend them to anyone looking for a good motorcycle dealer. They always take the time to answer my questions and walk me through all my options... See more

Rated 5 out of 5 stars

Bought the Kpm200 , The sales team i worked with was awesome evey step of the way. From breaking up payment to shipping. Upon arrival i was pumped to assemble , but to my surprise they assembled for m... See more

Rated 5 out of 5 stars

Great company and amazing bikes! The Venom Pro 1600W is an awesome electric dirt bike for kids — powerful, fun, and built really well. Super happy with the quality and service from Venom Motorsports!

Rated 5 out of 5 stars

I recieved my sportster 250 and had a slight hiccup with the side cover falling off on the highway. I called Venom Motorsports and spoke with Jason. He was extremely helpful, very direct and got me ta... See more


Company details

  1. Motorcycle Dealer
  2. Motor Scooter Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Shop

Written by the company

Venom Motorsports USA is a leading powersports company specializing in affordable, beginner-friendly vehicles including motorcycles, dirt bikes, ATVs, scooters, mini jeeps, and electric bikes. We focus on making riding accessible by offering high-quality products at competitive prices, backed by reliable customer support and nationwide shipping. Our mission is to help new riders get started with confidence by providing easy-to-ride models, clear guidance on registration and ownership, and strong after-sales support. Whether it’s a first motorcycle, a fun off-road ATV, or an electric mini jeep, Venom Motorsports delivers practical, entry-level solutions without compromising performance or style. With growing online sales channels, and a strong digital presence, Venom Motorsports USA continues to expand across North America, helping thousands of customers get on the road or trail every year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

62 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(62)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Super great service

Super great service, had a great experience with salesperson Moodie. Recommend coming to Venom Motorsports if you are in the market for an ATV, moped, e-bike.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Moodie Hooked it Up!

Moodie made the process of shopping a breeze! Super informative and attentive as I shopped for my first bike ! Ended up driving off today with the VenomX20! I highly recommend coming by if you’re learning how to ride or if you’re experienced… they have it all!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Bought the Kpm200

Bought the Kpm200 , The sales team i worked with was awesome evey step of the way. From breaking up payment to shipping. Upon arrival i was pumped to assemble , but to my surprise they assembled for me, Even helped with requested info for insurance in ontario Canada, Now they have help with the purchase of backrack. Hoping for a T shirt so i can advertise. Bike sure keeps people guessing.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Never worked

We purchased a go cart from this company in November for our son’s birthday. He rode it for approximately 30 minutes the day after his birthday, and it has not run since.

Over the past several months, we have spent countless hours troubleshooting with Venom and received multiple replacement parts, all of which we were expected to install ourselves. We are not mechanics, but we have done everything asked of us to try and get this machine running.

After months of troubleshooting, we were told all options had been exhausted and that we would need to take the go cart to a mechanic. We were then informed the warranty would not cover repair costs, although Venom may “go to bat” to possibly help with some of the expense.

This is extremely disappointing. We spent $1,400 on a machine that has essentially never worked. Blaming us because we did not pay for full assembly is unacceptable. Installing the wheels, roll cage, and seat would not cause the engine to fail.

At this point, we are beyond frustrated and are completely out of option. DO NOT USE THIS COMPANY

May 18, 2026
Unprompted review
Venom Motorsports USA logo

Reply from Venom Motorsports USA

Thank you for taking the time to share your feedback. We understand how frustrating this situation has been and would like to clarify a few important points regarding your experience.

From the beginning, our team has worked extensively with you in an effort to resolve the issue. We provided ongoing troubleshooting support over the course of several months and also supplied replacement parts, including engine-related components, at no charge in an attempt to help get the unit running properly.

As your unit was purchased without the optional assembly and inspection service, the final installation and safety verification are expected to be completed by a qualified mechanic or powersports technician after delivery. This is important because improper setup, installation, adjustment, or inspection can affect the performance and operation of the unit. The optional assembly service exists specifically to help avoid these types of situations.

That being said, despite the unit not being assembled by our team, we still continued assisting you throughout the process and most recently took the additional step of helping locate a repair shop to further diagnose the issue.

We're truly doing our best to support you through every stage of this process and remain willing to work toward a resolution. Please contact our Customer Service team directly at 1-855-984-1612 (Option 2) or reply to your existing support email thread so we can continue assisting you further.

Rated 5 out of 5 stars

Excellent

Experience was amazing help was quick, fast, simple, and down to the point very respectful and honest gentleman moode help me out give me a complete walk-through of the vehicle also showed me other vehicles that left me very interested in purchasing some other vehicles for my family. I really appreciate motorsport for other help. Thank you so much.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

All luv to Venom motorcycle !!!

Guys this my 2nd motorcycle from Venom they ready to helping me out literally very supportive

Luv their energy, vibes, great deal !!!
Shout out to "Moodi" for all help with my new bike

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

If you're considering purchasing the…

If you're considering purchasing the ice bear champion 125 CC run the other way I received mine after paying extra to have it totally built and in running condition bike would not start and two weeks later catastrophic gear failure the company's response was send video to determine problem and then what do they want me to fix the bike myself I simply am not a mechanic their service department is certainly lacking there is none actually this has been a complete nightmare now I have to take the bike to someone and hopefully they can repair it

April 10, 2026
Unprompted review
Venom Motorsports USA logo

Reply from Venom Motorsports USA

Hi Ronald,

Thank you for your message. We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with issues.

We also want to sincerely apologize for any inconvenience and disappointment this situation has caused. That’s certainly not the experience we want for our customers.

While we understand your hesitation with troubleshooting, having either a video or documentation of the issue and repairs helps our technical team identify the root cause and ensure we provide the most appropriate resolution.

We remain committed to working with you toward a fair outcome and appreciate your cooperation in providing the requested information. Please feel free to send it over at your convenience.

Thanks!

Rated 5 out of 5 stars

I experienced an RTS issue

I experienced an RTS issue, and due to my night work schedule, it was challenging to reach anyone. However, thanks to excellent customer service, the problem was successfully resolved.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I am extremely impressed with the…

I am extremely impressed with the amount of help that Dave gave me with my exhaust for my bike. I have NEVER had a company actually call me and put that much effort into making sure I ordered the proper product before. Thank u so much for going above and beyond to insure I didn't order the wrong part for my bike.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Johnny was awesome

Johnny was awesome. Very helpful and quick to get back to me. Super polite and seems to know what he's doing and talking about. Again very helpful.

February 24, 2026
Unprompted review
Rated 2 out of 5 stars

Great Price, HORRENDOUS customer service after sale

Sales was extremely helpful and professional! On the other hand Customer Service "Faiza" in regard to damaged and missing parts extremely unhelpful, one of the worst customer service experiences I've ever had. Over 31 emails and still problem is not resolved.

February 19, 2026
Unprompted review

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