Ventilationland Reviews 

Terrible service, cant speak with anyone, if you need anything for a project you need to order at least 4 weeks in advance. The delivery does not take 2-3 working days as advertised on the website. They don’t have any products in stock. You need to pay your own return, then wait weeks for a refund. Imagine how claiming a warranty works!!! I do not recommend this company.

Placed an order for some essential ventilation components on 17th March, with delivery scheduled for the 23rd - great all seemed to be going smoothly. Booked the job for just after to allow for time for things to arrive.

The 23rd came and went, nothing arrived. Called ventilationland numerous times, all options on their phone number don't go anywhere. You cannot speak with a human. A single t piece was subsequently delivered from a large order. I contacted ventilationland to explain the situation numerous times. Including when I got the shipping notification saying the order weighed less than 1kg. They assured me the whole order has been sent.

Another invoice was sent with a delivery date of 30/03/26. This day came and went with no sign of delivery. Customer service again was not contactable by phone. They stole my money and have not yet returned it, then have cost me loads in labour costs due to the wrong delivery dates. Avoid at all costs.

Great products. Extensive list of available parts and quick delivery.

On the plus side, Ventilationland provided excellent aftersales support when I had problems with linking the sensor to my ventilation unit. Unfortunately this clarified that the item was not compatible with the older revision of my particular model, which was not their fault. The online return process initially seemed fine, but there was then a delay and poor communication about organising and processing the refund, otherwise I would have given 5 stars. However it was all sorted in the end and I would use Ventilationland again.

I raised an issue with delayed delivery and they responded quickly and efficiently to resolve the issue.

AVOID AT ALL COSTS. They lie about delivery times on their website. Only after misrepresenting the delivery lead time and taking payment do they "update" the delivery which is over double the time. No customer service to speak to, only a useless WhatsApp chat with empty promises. Have raised a complaint with trading standards

Ordered 24th Jan.
Item got delayed (not their fault).
Aftwr 3 messages, they finally got back to me and I was Advised by their staff to decline the order to have it returned to save on postage returns.
I emailed them asking when we will receive a refund on 23rd Feb.
They apologised and said they hadn't received the package back but assured me a refund by the end of the week regardless.
5th March, and I still haven't received my refund.
Raised a dispute with PayPal as they're clearly not sorting this from their end.

I am extremely disappointed with my experience with Ventilation Land. It has now been 25 days since I placed my order and I still have not received it.
There has been no clear communication, no proper updates, and customer service has been very poor. Every time I tried to get an update, the responses were slow, unhelpful, or dismissive. It feels like they do not respect their customers’ time or money.
When you are running projects and relying on materials to arrive on schedule, delays like this are unacceptable. Professionalism and communication are just as important as the product itself — and unfortunately, both are lacking here.
I would not recommend this company based on my experience.

Item was exactly as described and delivered very quickly and with very reasonable delivery costs. Will definitely use again.

Absolutely shocking: a vent- £10 yet delivery £10, horrendous.

They have good variety of parts, great communication and turned up when it was supposed to

Great product, great price

Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.

Order filters regularly as required.

Good service and product - slight delay in delivery but they communicated well.

Very happy with the product. So much quieter than my previous extractor fan!

Customer service, very detailed help every step of the way. From order to delivery to install to post install.

I knew i wanted some ventilation, just not what i wanted/needed exactly.
Having the ability to whatsapp and get some good advice really helped.
Also, I missed a digit of the postcode from the delivery address.
I think a combination of me requesting i pickup locally (ish), plus a chat with Ventilation land, resulted in delivery to my home address. Result.
Would defo recommend Ventilation Land.
Oh and did I mention, there prices are great (not sure why shipping from Netherlands makes it cheaper, but I'm not grumbling)