Venture Caravans - Hitchin Reviews 30

Steph and Harry were both brilliant. Steph throughout the process and Harry at handover. Both so patient and professional.

Very lucky to have stumbled upon Venture Caravans. We recently bought our first vw campervan. We couldn’t believe in what excellent conditions the van was. We had been looking for over a year for it and the moment we saw this van we knew we had to get it or we would have lost it.
Steph was excellent, knowledgeable, helpful but not pushy or intrusive.
We also had the pleasure to meet Mia, who was extremely sweet.
Thank you again!

We have been dealing with Hitchin Caravans since 2016 and are now on our second motorhome purchased from them. I cannot rate them highly enough. For our recent purchase we initially dealt with Matt and then moved to Steph after handover. The handover itself was excellent- clear in person instructions from Harry with video back ups. Since then we have had minor issues with warranty work which have been dealt with by Steph very quickly and efficiently. Nothing is ever too much trouble. Issues with the cab battery and liaison with Ford was carried out on our behalf. I read of issues other Bailey owners have had with their dealerships and I am thankful that I am dealing with Venture! We also use Peter and gang for servicing, which is also an excellent service.

Venture caravans are a great company, easy to deal with, great communication and very friendly, Matt was a pleasure to deal with and he made the purchase of our new caravan a great experience.

Steph was really helpful.

An end to end fantastic experience, from initial enquiry, viewings and eventual handover. The Customer Experience was sublime.

Thanks to Steph for her patience and wisdom. She was a genuine star.

Everyone we dealt with at Hitchin Caravans has been really helpful from Matt, Steph and the fella that did our handover video (really sorry I’ve forgotten his name) would definitely recommend them.

This is the third vehicle I have purchased from Hitchin Caravans- a motorhome this time.
They originally sold the vehicle new, and have looked after it since- this is evident in the quality of the vehicle and in the superb preparation carried out to address any and all minor issues, even those that I had not identified. I can find nothing wrong with the vehicle- it is effectively "as new", even though it is 6 years old. Although familiar with caravans, the handover video, by Harry, emailed prior to collection was very helpful to me in identifying the differences between caravans and motorhomes. Steph has been very efficient, honest, answered all queries that I raised and met all agreed dates. I thoroughly recommend Hitchin Caravans without reservation.

A great range of campervan to choose from and a well equipped camping store attached. Steph was an excellent sales person from our initial telephone conversation to a final purchase. The handover was really well compiled with a video sent the night before, and a full guided tour on the day of collection. I really would recommend this place to visit if you are looking to purchase a campervan or motor home.

Excellent from start to finish. Communication, professionalism and support on handover. A really positive experience. Thoroughly recommend.

Steph outlined a clear and competative deal and did exactly as she said she would from start to finish. I couldnt have asked for anything more.

Great service

Steph was very helpful, knowledgeable

The staff were extremely helpful and provided all the information and honest advice I needed when I traded in and bought a brand new caravan. I thoroughly recommend this company to anyone thinking of buying a used or new caravan.

Matt really knew what he was talking about and we felt that it was a personal service

Great service as usual from Hitchin leisure for my habitation check.
Accommodated me in doing first job while I waited and fixed a broken cabinet catch not reported by me,thanks.

We have bought over the previous 20 years several new caravans and we can say without hesitation that this was the best caravan buying experience we have had. From the first telephone contact to driving away, with our new caravan,from Venture caravans Hitchin the manager Steph was exceptional.Not only is Steph and her staff very knowledgeable about caravans but they provide additional services such as a video of the handover and a car registration plate to go on the back of the caravan.We highly recommend Venture Caravans,as they provide a great service with an
eye for detail.

Morning i found doing a part exchange at the dealership painless and the staff helpful and I am well happy with my new camper van and doing plenty of touring with it.

Great service. Staff are really friendly and helpful. Definitely recommend this service

I recently purchased a second-hand caravan from Venture Caravans in Hitchin and couldn’t be happier with the experience. From start to finish, the service was professional, smooth, and genuinely reassuring.

Matt was an absolute pleasure to deal with — very nice, polite, friendly, and never pushy. He took the time to answer all my questions and made the whole process easy and stress-free. The service both before and after the purchase was excellent, which really shows how much they care about their customers.

To top it all off, Matt even delivered the caravan to my home free of charge, which was incredibly kind and much appreciated. I highly recommend Venture Caravans to anyone looking for great service and honest, professional people.

Thanks again, Matt!