I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now... See more
Company replied
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Review summary
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You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the n... See more
Company replied
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
Company replied
I have been ordering tops/blouses from Venus for several years. They are very well made and the designs are much like those sold in clothing boutiques without the high prices. They look good and I f... See more
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Company details
Information provided by various external sources
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Contact info
11711 Marco Beach Drive, 32224, Jacksonville, United States
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
3.0
Average
1K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been a Venus customer for over…
I have been a Venus customer for over 10 years now and buy most of my clothing from there however tried logging into website today and it told me if the last time I logged in was before August 6th I had to reset my password. Tried to do that and it kept telling me I had to put in code. Did that. Took me to site but never let me change password. Now everytime I login it tells me to reset and I go thru same process. Code and no option to reset. Also noticed that all of my favorites have disappeared and all of my order history is gone. New website is difficult to navigate. I am also very frustrated that I can't see any history or my favorites. It also isn't giving me the option to add favorites. Very disappointed in the new website.
August 10, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Lori, thank you for your feedback. We're truly sorry to hear about the difficulties you’ve experienced with our recent platform changes. We understand how frustrating it must be to face issues with our website. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
Very disappointed
I have been a Venus customer for many years. 2 days ago my app stopped working and I was unable to log in via web browser. After much difficulty, I was finally able to 'reactivate ' my account, due to Venus changing their platform. So, now the app no longer works, I had 9 items in my shopping cart, that are now gone, and my Venus credit card does not work and is not available for me to use.
Customer service has no information as to why my items got cleared from my cart, and no answer as to when the credit card will be available for use. The items that were in my cart are gone. The new website keeps crashing and is impossible to navigate.
I am very disappointed and Venus has just lost a long time customer.
August 10, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Georgia! We're truly sorry to hear about the difficulties you’ve experienced with our recent platform changes. We understand how frustrating it must be to face issues with your account, shopping cart, and credit card, especially as a long-time customer. Please allow us some time to rectify these issues. We appreciate your patience and would like to make this right for you. Feel free to send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.
Lost a client
I used to buy from them all the time. Any baithing suit I had. Then I order new baithsuits plural from the company. They couldn’t ship it as they realized it’s on back order. I paid $38-39 already for this bikini top. 8 Months kater they finally receive this item & wothout any notice they charged my credit card an additional $58.70. The only item missing was one plain black bikkin top. So $96.70 for 1 bikki top that was originally suppose to be btw $38-39. The excuse was the iteam has gone up in price & shipping. Well if the item has gone up in price shouldn’t you ask clients if they still want it??? Or ship for original price as promised. Why should the client have to pay for extra shipping when the company realizes it is out of stock. I ordered many things that shipped together and you want me tp pay for your negligence. Now I have to wait for it to be shipped to me to ship it back for a refund. If I do not receive money I will report them to visa as scammers. Since when can you charge people without their consent. I will never buy from them again, and I urge you to rethink shopping with them as well. This is horrible customer service.
August 7, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Lisa, we sincerely apologize for this experience. Typically, when an item is placed on backorder, we do not charge for the item until it is ready to ship. Additionally, the amount that you are charged, should be the same order total that you agreed to pay when you placed the order. To resolve this issue, we’d like to ensure we address the situation promptly. Please contact our customer service team at socialsupport@venus.com so we can investigate this matter further and provide you with a solution, including a refund if applicable.
This is my second review on Venus wear
This is my second review on Venus wear. My first review was not followed up on
August 5, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Thank you for reaching out and for your feedback. We’re sorry to hear that your first review wasn’t followed up on. We aim to address all customer concerns and ensure a positive experience. If there’s anything else we can do to assist you or if you’d like to discuss this further, please reach out to our customer service team at socialsupport@venus.com.
Beautiful clothes
Beautiful clothes, with fast shipping, and packaged nicely. I’ve shopped at Venus for years. Never disappointed!
August 1, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Melody, thank you so much for the fantastic feedback! We’re thrilled to hear you love the design, style, and materials of our product. Your satisfaction is our top priority, and it’s great to know we’ve hit the mark!
$16 to return
Will never ever buy from here again. $16 to return an item???
July 19, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Amanda, we're really sorry to hear about your frustration with the return cost. We strive to make the return process as smooth as possible, but we understand how the cost can be disappointing.
Your feedback is important to us, and we’ll use it to review our return policy. If there’s anything else we can do to assist you or if you’d like to discuss this further, please reach out to our customer service team at socialsupport@venus.com.
Awesome design
Great product love the design and style and materials
August 3, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Senyi, thank you so much for the fantastic feedback! We’re thrilled to hear you love the design, style, and materials of our product. Your satisfaction is our top priority, and it’s great to know we’ve hit the mark!
Great clothes, great customer service!
Most of the clothes I order are fantastic, but when they’re not, returns are simple. I would definitely recommend Venus to a friend!
July 16, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Thank you so much for your feedback and recommendation! We're delighted to hear that you find our clothes fantastic and that our return process has been simple for you. Your satisfaction means a lot to us. If there's ever anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Venus!
It's a 5 or a 1...maybe a 3 now
It's a 5 or a 1. I've ordered several hundred dollars worth of clothing and they are beautiful. There's only 1 issue. You can't return items without a problem. No customer service for that. Too bad.
A few minutes later...I can have an exchange or credit, not a refund though.
July 26, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Thank you for your feedback, ET. We're thrilled that you're enjoying the beautiful clothing you ordered! We apologize for any inconvenience regarding our return policy. We understand your concern and strive to make our return process as smooth as possible. We typically do allow returns for a refund, exchange, or store credit within 30 days for items that have not been worn or washed. However, this policy does not apply for final sale items. If you have any additional questions or concerns, please send us an e-mail to socialsupport@venus.com and we'd be happy to assist you.
I LOVED this top
I LOVED this top! Fast shipping too and perfect fit! Thanks!
July 15, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi! Thank you for your kind words! We’re so happy to hear you loved your purchase and had a great shipping experience. Thanks for choosing us!
I have ordered from Venus for years and…
I have ordered from Venus for years and the products have never failed me, not even once.
July 21, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Peach! Your satisfaction is our priority, and we're always here to provide you with stylish and quality products. We look forward to serving you again soon!
Choose Venus
Venus has amazing swimsuits and dresses. And I received them quickly. I am happy with my purchase.
July 19, 2024
Unprompted review
Reply from VENUS Fashion Inc.
HI Veronica! Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Venus swimsuits and dresses. It's great to know that you're happy with your purchase and that our quick delivery met your expectations.
CHILD SIZES
CHILD SIZES
Sizes are way too small and you are on the hook for shipping! Costumer service is a joke they don't know what they are doing 🙄 I am out $100 and very disappointed! I will be paying to return it just for a refund now not a replacement and I will never purchase from this company again. I have spoken to Venus support over the phone as well as by email same answer! And very unhelpful/ unknowledgeable They kept putting me on hold to look up information and then coming back with nothing.I do not wish to deal with them anymore.It was frustrating and unsatisfying
July 15, 2024
Unprompted review
Reply from VENUS Fashion Inc.
We're sorry you were not happy with your purchase. We'd be happy to look into this further. Please send us an email at socialsupport@venus.com, so we can look this up for you.
Good quality, Attractive, Good price!
All the clothing that I bought was great , I have not worn all of it yet, but it’s hanging and everything is fine! I have been buying from Venus for a very long time now and every time I wear something I got from Venus , I get a lot of compliments! Believe me , they have styles for not just young people, but they have some very classy styles for a 64 year old woman which I am! Keep up the good work, Venus!
July 13, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Thank you so much for your feedback! We're thrilled to hear that all the clothing you bought from us has been great so far. We strive to provide quality items that you'll love wearing. If there's anything else we can do to enhance your shopping experience or if you have any questions, please feel free to send us an e-mail to socialsupport@venus.com. We're here to help!
Classic Blue Suit. Venus Has Everything
I am a loyal shopper of Venus. The clothes are trendy, attractive and good quality. I recently purchased a blue business suit. Not Venus’s usual fare, but it was absolutely gorgeous. The fit was perfect.
June 25, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Susan! Thank you so much for your kind words and for being a loyal shopper with us at Venus! We're thrilled to hear that you loved the blue business suit you recently purchased. We aim to offer a variety of styles to cater to all our customers' needs, and we're delighted that you found this suit to be absolutely gorgeous and a perfect fit. Your satisfaction means a lot to us, and we look forward to continuing to provide you with trendy, attractive, and good-quality clothing. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us at socialsupport@venus.com. Happy shopping!
DO NOT SHOP HERE
Forget about free shipping or returns! Be aware that if you return an item, not only will you not be refunded the shipping cost, but they will charge you a "return fee". DO NOT SHOP HERE
July 11, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Tracey. Thank you for sharing your feedback with us. We’re sorry to hear that you were not satisfied with our return policy. To clarify, while original shipping costs are non-refundable, the merchandise itself is fully refundable. Additionally, if you choose a refund, a $6.95 return fee will be deducted from your refund amount. However, to offer you more flexibility, we provide free returns if you opt for an exchange or a VENUS Wallet credit. We hope this helps make your shopping experience more convenient. Please send us an email to socialsupport@venus.com if there’s anything else we can assist you with.
Great products great prices great…
Great products great prices great customer service thru 1800 number.
July 5, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Theresa! Thank you so much for your kind words! We're glad to hear that you're pleased with our products, prices, and customer service. If you have any more feedback or questions, feel free to reach out anytime!
Reply from VENUS Fashion Inc.
Hi Anne! Thank you for the wonderful feedback! We're so happy to hear that the swimsuit was a perfect fit for you.
I like Venus clothing
I like Venus clothing. I ordered 2 pair of pants both size 6. One fits perfect, the other is a little big. The tanks I bought didn't have a description. They are cropped and way too short for me. I'm not going to return anything. I may wear the tanks as camis under other tops.
July 2, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Angela! Thank you for sharing your experience with us! We're glad to hear that you like our items and that one pair of pants fit perfectly. We're sorry for any sizing and item description issues you encountered. Your feedback is valuable, and we'll work to improve our product sizing consistencies and descriptions. We'd be happy to look into these items further, please send us an email at socialsupport@venus.com.
Everything I purchased was better than…
Everything I purchased was better than expected.
June 28, 2024
Unprompted review
Reply from VENUS Fashion Inc.
Hi Deborah! Thank you for your wonderful feedback! We love hearing that you were happy with your purchases. We appreciate your support and look forward to serving you again soon!
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