A very bad experience
Even though Mark’s offer was the most expensive of all we received, we decided to hire Verhuis Centrale Nederland because they claim to be high level professionals with lots of experience. We had a bad experience during and after moving and we wanted to warn anyone who is considering hiring them as well.
Be careful of the following points if you ever talk to Mark:
Communication in writing: Mark avoids writing emails and prefers phone calls. Now we know why! He is not planning thoroughly and he is not communicating changes in his offers properly, Hence, having no written evidence works fine for him, but not for you!
Pay attention to the terms in the contract: For instance, include a term that explicitly mentions that the movers will not leave any of your belongings behind. In our case, Mark left 6-7 cubic meters of our stuff behind! Then he broke yet another term of the contract, asking us to pay up front, before he would unload our own stuff to our new house, threatening that if we do not pay up front he would take our stuff and leave.
Damaged furniture and reimbursement: In theory, Mark explained to us that if any furniture was damaged during the moving process, we are guaranteed a reimbursement. In practice, 3 weeks after we moved we have sent 2 emails with pictures of the damages and we have received no answer at all!
These are the main points which formed our negative experience and we are not going into all details. The point is that "All that glitters is not gold" and you need to be extra cautious.
To be fair, the driver and his co-worker were absolutely polite and cooperative and we thank them for that.
Good luck with moving!
January 12, 2021
Unprompted review