Verhuis Centrale Nederland BV Reviews 

72
TrustScore 3 out of 5

3.2

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Company details

  1. Trucking Company

Information provided by various external sources

Wij zijn een jong en dynamisch verhuisbedrijf dat zowel nationaal als internationaal werkzaamheden verricht. In 2014 is ons bedrijf gestart als transportbedrijf dat zich bezig hielt met goederenvervoer over de weg. Met ingang van 2018 hebben wij besloten ons te specialiseren als verhuisbedrijf en de werkzaamheden voort te zetten in een nieuwe bedrijfsvorm; Verhuis Centrale Nederland BV.


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3.2

Average

TrustScore 3 out of 5

72 reviews

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3.2

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(72)

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Rated 3 out of 5 stars

Efficient, punctual but a bit sloppy-not recommended for fragile furniture

We moved apartment (family of 4) from Amsterdam to Amsterdam (3 Km apart). The team was hard working, nice and arrived on time. Everything was moved efficiently but a little carelessly. I would not recommend it if you have to move delicate furniture. We had a few damages (a couple of broken glasses on big framed prints, washing machine which fell from the truck and got broken, and a deep mark on the dining table as they forgot to use a blanket on the window). Of course damages can happen during a move, however we were expecting their comprehensive insurance to cover -part of-the washing machine damage. Unfortunately after 3 and half month later, we still did not hear back. Communication is also a bit slow and messy.

October 19, 2021
Unprompted review
Rated 1 out of 5 stars

A very bad experience

Even though Mark’s offer was the most expensive of all we received, we decided to hire Verhuis Centrale Nederland because they claim to be high level professionals with lots of experience. We had a bad experience during and after moving and we wanted to warn anyone who is considering hiring them as well.
Be careful of the following points if you ever talk to Mark:

Communication in writing: Mark avoids writing emails and prefers phone calls. Now we know why! He is not planning thoroughly and he is not communicating changes in his offers properly, Hence, having no written evidence works fine for him, but not for you!

Pay attention to the terms in the contract: For instance, include a term that explicitly mentions that the movers will not leave any of your belongings behind. In our case, Mark left 6-7 cubic meters of our stuff behind! Then he broke yet another term of the contract, asking us to pay up front, before he would unload our own stuff to our new house, threatening that if we do not pay up front he would take our stuff and leave.

Damaged furniture and reimbursement: In theory, Mark explained to us that if any furniture was damaged during the moving process, we are guaranteed a reimbursement. In practice, 3 weeks after we moved we have sent 2 emails with pictures of the damages and we have received no answer at all!

These are the main points which formed our negative experience and we are not going into all details. The point is that "All that glitters is not gold" and you need to be extra cautious.
To be fair, the driver and his co-worker were absolutely polite and cooperative and we thank them for that.
Good luck with moving!

January 12, 2021
Unprompted review
Rated 2 out of 5 stars

Not the perfect experience but the company is willing to make it up

Not the perfect experience but the company is willing to make it up. The most unpleasure things are the damages happened to my furniture and floor during moving because of lack of protection. My wardrobes' doors are tilted and a leg has fallen wooden pieces, and the sofas cover were scratched. After having a conversation about the damages, the company was able to actively take care of it via their insurance scheme. It would be better if they could put more protection to the furniture. A minor minus point is the miscommunication between workers, sales, and me for the appointment time. The appointment time could be confirmed clearly by email next time.

June 7, 2020
Unprompted review
Rated 5 out of 5 stars

Good but small bumps and scratches

I am happy with the additional attention: 2more men came by to help with the move. The manager came by to check. The team was experienced and fast. Some scratches, bumps and a broken cactus though.

March 18, 2019
Unprompted review
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Reply from Verhuis Centrale Nederland BV

Thank you for your review

Rated 5 out of 5 stars

We have used services of Verhuis…

We have used services of Verhuis Centrale Nederland very recently while moving house from Amsterdam to Haarlem on February 12th . We are very happy with the service and very professional approach ! Movers Angelo , Gino and Mark helped us with even more incredible requests for where things shall placed . We also had a big problem with our sofa that didn’t want to fit trough the door , but these guys found a solution to get it in ;)
Highly recommended company in case you need professional movers for a decent rate !
Anna

February 27, 2019
Unprompted review
Verhuis Centrale Nederland BV logo

Reply from Verhuis Centrale Nederland BV

Thank you for your review

Rated 4 out of 5 stars

Put Your Move in the Right Hands!

Mark and his team provided an exemplary service on the day of collection in Amsterdam and the day of delivery in the UK. Our belongings were well cared-for and expertly handled by the friendly, quick and efficient movers. If it was possible I would give a rating of 4.8 out of 5, but the system asks me to choose 4 OR 5 out of 5. I give 4 stars only because, during the process of arranging the move, I had to repeat my requests for written confirmation of what was being agreed. I know that Mark is looking to improve efficiency in this area, so I fully believe that future clients can expect a 5-star service!

January 4, 2019
Unprompted review
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Reply from Verhuis Centrale Nederland BV

Thank you for your review

Rated 5 out of 5 stars

Reliable company

Client friendly; employee passed by to get the exact picture on how much had to be packed into moving boxes, how many boxes and what other specific equipment they would need to make a smooth moving from The Netherlands to Germany. Professional way or working; no damages. Contact with the company was easy, quick responses.

October 17, 2018
Unprompted review
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Reply from Verhuis Centrale Nederland BV

Dank u voor de uitgebrachte review

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