Terrible experience
Please if you live outside the US, don't buy from them! It's a bit long but please consider it :
It's not the first time I ordered from them :
My first order arrived 3 months later but it was okay and I loved my item, so I was more than happy to order from them again.
However, I have waited more than 1 YEAR, paid twice for the shipping (40€) for a item (65€ approximately) which will never arrive...
The service was beyond catastrophic, here's why :
- They will take months before answering you, or you will have to harass them for an reply or an update, because they'll forget about you pretty quickly.
- They won't help you if your item is lost in transit, not even ask the shipping company although senders should help you in this case. Sadly you'll have to do it yourself.
- They will claim they send your package and cover the shipping this time, but they will give you no tracking number, no updates, nothing. Then they will tell you it got returned while you got no info or no valid proof it was sent in the first place.
I got a screenshot of my package with no date or info they sent my package again on it.
- Nowhere on their shipping policies is mentioned they don't refund for lost packages. And asking for a refund at this point is "having your way" with them.
Their products are nice, but the service is more than horrible, which ruined the experience and left me stressed out, especially if you have problems with your order.
Hope this will help you before buying anything from them.
August 29, 2023
Unprompted review